Frontier Airlines

✅ Trip Verified | Get to airport at the gate that my plane was supposed to be at but they tell us the plane had no gate # yet then as I was going to the restroom I see on the board gate had been changed plus the concourse too. Get there no one is there but someone in line said he just a email that gate and concourse had been changed again. So we looked at the board and it had so we went back only to get there and they said it was delayed 30 minutes. Needless to say we were supposed to start boarding at 8:15 and boarding stop at 8:44 but at 12:15 we get told our plane was cancelled. No communication in between except between all the people waiting. Very few people was getting emails . Then we was told we could either get a refund or rebook. So I wanted to rebook and I was one of the first ones in line. All of us was asking for hotel vouchers and food vouchers and staff was very rude and said that they were told not to do anything but refund or rebook. Then I heard some people after I left was told they were getting hotel vouchers on their emails. My rebooking has me stuck in Atlanta for 2 more nights at a hotel then I fly to Las Vegas only to have an 18 hour layover there. I’ve tried serval ways to get in touch with someone but they have cut all ties with the public except for Facebook or Twitter but they still don’t talk to you.

✅ Trip Verified | Do not waste your $$$$. Frontier chat agent canceled my reservation for the departing flight in error forcing me to repurchase a new departing ticket for twice the cost and offered no remedy for the original flight cost. Looks inexpensive when you book but they charge for anything and everything. The seats are tiny and uncomfortable and if you don’t pay a big fee to pick your flight they cram you in like a sardine to the least desirable seat on the plane I was in the last row in front of the bathroom, in a “window” seat that had no window and no overhead bin space. Details I was interested in leaving a day early for my trip so I reached out to Frontier via chat (only option for customer service) and learned I couldn’t change the departing flight without incurring $99 fee plus the flight cost difference of $9. Since the new departing flight was only $47 I asked if it was possible to cancel the departing flight without impacting the return flight, the chat agent confirmed it was possible and asked if I would like to cancel it. I asked if I could do that myself on the website once I decided whether to rebook the departing flight, which had gone up to $78 while i was waiting over an hour for customer service. The chat agent confirmed I could do it myself and said she’d send a link. Instead I got an email that appeared to shown my departing flight was no longer part of the reservation. I chatted again and was told the departing flight was cancelled. I explained what happened and they said there was nothing they could do and refused to help me or connect me with a manager then just stopped answering my chats. So I ended up having to pay twice as much to get a departing flight and lost the $ from my original booking. Worst customer service I’ve ever received from an airlines.

✅ Trip Verified | Absolutely awful. Customer service was non existent to the point of being rude. They simply did not care. When on the way home, our flight was delayed, delayed and then cancelled. That was bad but things happen. When they basically refused to tell me how I was supposed to get home, offered zero empathy and said not their problem. When I asked about an email that I had received telling me the flight was not cancelled just further delayed, they were rude and said, I don’t know what to tell you. The flight is cancelled. I don’t get an email. I am not a screamer, it is not their fault, but sine human decency goes a long way. We will never fly this airline again.

✅ Trip Verified | Don't fly Frontier. Our flight was originally supposed to be at 08.40pm. We drove 3.5 hours to Atlanta to get the flight cheaper due to local airlines coating 1K or more for regional. When arriving to the gate we were told the aircraft has no gate at that time and to stand around waiting for an announcement. Then the aircraft was delayed until 10.30 for maintenance issues. Our gate was then changed but still no plane was present and there was no staff at the gate. The flight was delayed again until 12.30 midnight. Once 1 am rolled around we the flight was cancelled. The staff informed us only 30 minutes after the site stated the cancellation and provided no follow up. Upon pressuring the staff we waited an hour to get re-booked a flight that is 3 days away. They stated they would provide hotel vouchers via email. Apparently they had already been aware that it was likely the aircraft would not show up and decided to delay the flight multiple times and change the gates instead. When arriving to the hotel no voucher was emailed. We attempted to call their customer service and was hung up on repeatedly. Their chat services decided to call us only to tell us the voucher would arrive for a 3 night stay within 30 minutes. No voucher was emailed. Calls continued to be made and contact with live representatives was made only for them to hang up after I kindly got one sentence out. Don't fly with this airline. It's basically a scam and they don't care at all. So we'll be in a hotel for 3 nights out of our own pocket.

Not Verified | My boyfriend and his brothers flight were delayed on Sunday coming back from Orlando from 2:30pm to 4:36pm and then found out from a passenger from the plane that it had been cancelled. No email or no change in the app. Then waited in 2 hours worth of a line to find out our flight back home was re-booked til 3:50pm the next day. I work at a hospital in Massachusetts so I had to take another day off of work. We were lucky enough to find a place to stay in Orlando (of course not offered by the airline) for that night our flight was cancelled. Then found out at 11am our flight was delayed to 6:45pm that day. We went to the airport, it surprisingly took off that same day however, they made us pay for a carry on that we did not have to pay for before. They charged us 99$ for this stupid thing when they literally cancelled our flight the day before and didn’t tell us. Will never fly this airline ever again. Worst experience.

✅ Trip Verified | Flight was supposed to depart on Sat Dec 17th at 12:01Am, at 9:00PM and after 1 hr in line to check baggage i noticed the self service kiosk wasn't finding my flight so i approached a representative and that when we learned our flight was canceled i explained that i checked in before heading out to the airport and ingot a confirmation, thats when the representative told me "well, its been canceled since this morning" the rest of the passengers were learning this at the same time with me. We were all directed to a new 2 hour line to re-book our flights. Thats when it went from bad to worse, we were told theres nothing until Dec 19th and our only options were to either get on that flight 2 days later or get a refund. Since no one was notified about the cancellation of this flight it was now too late to try and find a fligh, and the only options available bow had overlays and for my particular case had to pay an unexpected $1300 dollars with a different airline. To make things worse the refund wont be available on my card for up to 5 business days, making really hard for some ppl to afford this.

✅ Trip Verified | This is the worst experience I have ever had with customer service. First of all, the flight was delayed for more than three hours and no one even cared to apologize. Second, the assistant are plain rude and disrespectful. Many of us had to pay 90 dollars for a carry on just because we had a bag with an item we purchased at the airport. Just pay the extra dime and avoid this airline. I think they are trying to copy Southwest but without the politeness, the customer service quality, and with employees that do not respect customers. This airline is simply a disgrace. While I don't usually write reviews, I felt compelled to write this one to save someone else from going through what my wife and I went through.

Not Verified | Definitely do not recommend to anyone. Pay a bit more and get 10x better quality through other airlines. I will never fly Frontier again! I still don’t understand how 1 checked bag was $95.00. Ridiculous!

✅ Trip Verified | Customer service non existent, in fact they had proudly announced it on all media, so its my fault that I ended up buying a ticket. Their chatting service is bogus, no use for any customer. Clearly no one in this company has brains, from CEO to the entry level employees. Only useful if you are travelling light and possible alone. Please dont consider this airline and especially dont include Frontier in any of your holiday or any key travel plans. If you do, do it at your own risk.

✅ Trip Verified | My girlfriend and I were boarding a flight from Orlando to Philadelphia. We were both told to check out backpacks for size restrictions. After dropping my bag into the size container the attendant cleared me to proceed to scan my ticket. My girlfriend was requested to pay for her bags. I went ahead and scanned my ticket and stood aside and told the ticket agent I would like to wait for my girlfriend to finish ticketing before stepping into the jet bridge. There was an argument at the ticket counter between the attendant and another customer. As my girlfriend was finishing paying for her baggage online the attendant (emotionally) told the ticket agent to close the door. Everything happened so fast that I was not able to remind the ticket agent, that I was still waiting for my girlfriend. We both were denied from getting on the flight along with 8 other people who were waiting in line to get on the plane. I was shocked at the customer service and rudeness of the agent to me (after the incident) and others was unreal. I have never witnessed such poor management and communication between Frontier Attendants. After the incident the attendant continued to argue with the majority of the folks who missed the flight because they were still standing in line. During one of the arguments the attendant explained how the PA system overrides any type of Frontier notifications received via text. At one point arguing and demonstrating how the PA system works. With the P/A system activated for the entire airport to hear the discussion.