Frontier Airlines

✅ Trip Verified | I've flown several budget airlines - Spirit, EasyJet, RyanAir, Norwegian and normal airlines Delta, Wingo, Avianca, China Air, Alaska, Southwest, etc - and without a doubt Frontier takes the cake for the worst airline I have ever had the displeasure of flying on. It isn't just a flight being delayed (that happens to all airlines, often for reasons beyond their control) or the insistent and unapologetic effort to milk you for every penny, but the complete lack of communication, unprofessional staff, and the general chaos associated with all aspects of Frontiers operation. No one seems to know what's going on or what should be going on.

✅ Trip Verified | This was the worst flight I have ever been on. I had to repay for a checked bag I paid for in Seattle due to a booking era but that bag weighed 34.4 in Seattle cost me 79.00 in Denver for the same bag same weight when I asked about this because the website said bags under50 lb was 30.0. I was the told by a very rude customer service women that was that was what Frontier charged. No other explanation. Every person I can in contact with was rude or dismissive. Then I had my luggage and everyone had luggage lost I had to wait for half an hour hope I did not miss my connection flight half hour later I got. At that time my lock tsa approved lock was still on my bag which contained all my grandkids Christmas gifts in it. But by the time my family picked me up in Dallas my lock was gone and the bag had clearly been gone through. Frontier do better with hiring customer service people that actually want to help people. I will never take this airline again.

✅ Trip Verified | It was the worst experience I have ever had! The tickets are low but they will charge you for carry-ons bags so the flight would not be as cheap. If you want to print tickets, the company would charge you $25 for each. Horrible customer service, horrible pilots, just overall horrible experience. The flight took 6.5 hours instead of 4 hours as it was saying on the ticket.

Not Verified | Customer service was absolutely awful. Each interaction I had with Frontier Airline I wasn't impressed. They were all so rude. First thing I needed was my boarding pass and the front desk lady was very rude, I was needing help because their APP wasn't allowing me to open my boarding pass. So as I'm explaining this to customer service, she proceeds to tell me we're not even checked in treating me badly when on my phone I have actual proof I checked in the previous night. She ripped the boarding passes out of the printer and told us to run because our flight was about to leave us. So we were in complete panic mode. Trying not to miss our flight when we get to our gate there's a line to our plane we had plenty of time. This was my three-year-old's first time flying so I asked the flight attendant if she could please sit with me because our seats were not together, and she rolled her eyes right in front of me, and walked away. She came back and rudely said Yeah it's fine I had to go let them know. Customer service is not that hard if you can't handle it then don't work it!

✅ Trip Verified | My first experience with Frontier airlines today, I had two flights both delayed two hours each! Horrible experience. I will never book with this unprofessional airline ever again. Frontier is more like Low Tier at this point. It’s a cheap option, but believe me you’d rather pay more to save yourself from unethical and unprofessional airlines.

✅ Trip Verified | Cannot say enough bad things about my experience. Absolutely horrible all around. I will never fly this airline again after the way I was so disrespectfully talked to and the way that I was treated by their incompetent employees. I have never been talked down to or disrespected in such a horrible way. Ended up having to pay $600 on another airline to get home. Then they lost my luggage and would not even begin to help reimburse me for my travel cost when their delay of my flight for over hours made 20 passengers miss their connection. My luggage with original personal items is lost and one airline employee in Hartford said “I don’t know why you’re mad about your luggage being lost”.

Not Verified | Yep, the worst possible airline. Customer service is guaranteed 24/7 on their website, yet non existent. I even tried to talk to two employees, both of whom told me that they could not provide customer service for at least another 2 hours. There is no telephone number that is answered, they communicate via chat only, but I've tried eight times to talk with a representative, only to have them disappear. I will never fly this airline again, It's simply not worth the discounted rate.

✅ Trip Verified | Have been taking the same personal item for a year now and never had an issue getting on the plane and never had to pay for a carry on. Today I leave out of the San Diego International airport to Phoenix AZ, and they are having every single person size their bags while not even accepting bags that FIT IN THE RIDICULOUSLY SMALL SIZER!! There were at least 8 people (including me) that had to pay $100 for a CARRY ON. The people checking everyone in were extremely rude and did not take a second to listen to anyone regardless of the fact that many people were on their returning flights and did not plan to get charged $100 for a bag as they did not get charged on the first flight. My card dropped when I was handing it to one of the ladies because I was shaking so much and she threatened to add a note to my account to make sure I would never fly with frontier again. This all happened right before Christmas too. They are extremely money hungry because no one wants to fly with the, and they have lost all customer service value. Even sitting on the flight after getting charged, there is no AC and they proceed to say “we are aware that it is hot in the aircraft but touching the AC dials will not help…” DO NOT FLY FRONTIER

✅ Trip Verified | Get to airport at the gate that my plane was supposed to be at but they tell us the plane had no gate # yet then as I was going to the restroom I see on the board gate had been changed plus the concourse too. Get there no one is there but someone in line said he just a email that gate and concourse had been changed again. So we looked at the board and it had so we went back only to get there and they said it was delayed 30 minutes. Needless to say we were supposed to start boarding at 8:15 and boarding stop at 8:44 but at 12:15 we get told our plane was cancelled. No communication in between except between all the people waiting. Very few people was getting emails . Then we was told we could either get a refund or rebook. So I wanted to rebook and I was one of the first ones in line. All of us was asking for hotel vouchers and food vouchers and staff was very rude and said that they were told not to do anything but refund or rebook. Then I heard some people after I left was told they were getting hotel vouchers on their emails. My rebooking has me stuck in Atlanta for 2 more nights at a hotel then I fly to Las Vegas only to have an 18 hour layover there. I’ve tried serval ways to get in touch with someone but they have cut all ties with the public except for Facebook or Twitter but they still don’t talk to you.

✅ Trip Verified | Do not waste your $$$$. Frontier chat agent canceled my reservation for the departing flight in error forcing me to repurchase a new departing ticket for twice the cost and offered no remedy for the original flight cost. Looks inexpensive when you book but they charge for anything and everything. The seats are tiny and uncomfortable and if you don’t pay a big fee to pick your flight they cram you in like a sardine to the least desirable seat on the plane I was in the last row in front of the bathroom, in a “window” seat that had no window and no overhead bin space. Details I was interested in leaving a day early for my trip so I reached out to Frontier via chat (only option for customer service) and learned I couldn’t change the departing flight without incurring $99 fee plus the flight cost difference of $9. Since the new departing flight was only $47 I asked if it was possible to cancel the departing flight without impacting the return flight, the chat agent confirmed it was possible and asked if I would like to cancel it. I asked if I could do that myself on the website once I decided whether to rebook the departing flight, which had gone up to $78 while i was waiting over an hour for customer service. The chat agent confirmed I could do it myself and said she’d send a link. Instead I got an email that appeared to shown my departing flight was no longer part of the reservation. I chatted again and was told the departing flight was cancelled. I explained what happened and they said there was nothing they could do and refused to help me or connect me with a manager then just stopped answering my chats. So I ended up having to pay twice as much to get a departing flight and lost the $ from my original booking. Worst customer service I’ve ever received from an airlines.