Frontier Airlines

Not Verified | You’ll pay extra fees for bags and seats that are outrageous compared to other airlines. 2. You can’t get ahold of anyone on the phone. The online chat is awful don’t use it. 3. When a flight is canceled - good luck! We had to rebook multiple times and just ended up with a different airline to get home. Stay away from Frontier!

✅ Trip Verified | The worst experience I've ever had with an airline. We had a return flight from Nashville to Denver. First of all, we had a delay at the booking counter (there was no structure, whatsoever, all passengers were bundled up, no lines for boarding, even though we paid the extra few $’s for priority boarding, seeing that we have a baby and to not have to stand in lines for ages - this wasn’t the case!) The staff - from beginning to end were unfriendly, miserable, unhappy people. There was little to no communication on why we were so delayed - starting with boarding then we had to wait another 1,5 hours onboard - before take off. Cabin crew were a nightmare in my opinion. Unfriendly, biggest attitudes, one specific lady was on her cellphone the whole time. The pilots were out of the cockpit and into the lavatory more than I have ever seen. When announcements were made the speakers were so loud, you almost jumped out from the plane as a fright. We also attempted to order a few snacks on the plane, they should just scrap this option from the list. Most of the items we asked for was not on the plane, also some of the items were paid for then the crew member came back and said “sorry we are out of stock”. We just paid for that, now you are telling me there is no stock, we were sitting in the 3rd row. Upon arrival, having checked in our baby stroller, my husband had to wait a mere 20mins for the stroller at the door also being asked to move. To say the least we were very dissatisfied with the service (if that is even called service). Needless to say if we hadn’t booked our return flights already, we SURE as HELL wouldn’t have used FRONTIER AIRLINES to get back home. After a visit to family, we put the first flight behind us and said the return flight will go well. Biggest mistake ever. At check in of luggage it all started. Firstly if your bag tag machine doesn’t have enough paper to print the tags, do not fight with your passengers and give them attitude when they ask for assistance. Secondly, now we have to stand in a line for (not kidding 40minutes) to get one bag tag printed because we cannot use the self help desk as it doesn’t allow (because apparently it was printed already - WITH NO PAPER). Time for boarding, you guessed it - another delay - 50 minutes at the gate, with again little to no communication as to what is happening. Oh and yes, the staff - lets not go there. This plane also took off a full 55 minutes after scheduled time. Again the announcements over the intercom was pathetic, it was like we were being yelled on from pilot to cabin crew. Like seriously, we all have speakers right above our heads, stop yelling. We finally made it to Nashville. Here we were greeted with another welcomed delay - at the baggage collection. By this time it wasn’t even a surprise anymore. This airline will never see me, nor my family ever again. Worst experience ever. Worst time management. Worst communication.

✅ Trip Verified | My first and last trip with the worst airline company. They made us come to the airport at 6am saying the flight was on time during the snow storm, checked out bags in for $80 bucks and then sent us our way to the gate. We waited an hour to find out that the flight was cancelled with no rebooking. Now almost 5 hours later we our still waiting to get the bag that we checked in the morning back. There is absolutely zero staff here let alone any help from the check out counter. I wish I could rate this airline with negative stars. We are traveling with a 1 year old and had planned this trip for a while. Please do not fly this airline

Not Verified | I have been using Frontier almost every other week before COVID. I planned to spend the holiday (Christmas & New Year) with family members in Virginia, and we had the cheapest possible flight Denver to Baltimore, car rental booked without cancellation option. The day before our flight day the weather was bad, but the next day was no reason to cancel flights, but Frontier did. My compliant is not the cancellation, but there is no option to arrange to fly on the next flight. The flight next to us to the same destination on the same day which is just in about 4 hours difference was not cancelled. The only option we had was to have refund. As you all know the time is a holiday season, it is not easy to find flight with a reasonable price. The funny part is Frontier also have flights when you search to purchase. The plan we had for more than two months, the vacation time planned, the craving the kids had to see New York at the new year eve was taken away (stolen) by Frontier. If the flight price is in cents, I will not consider Frontier. The service they provided was not acceptable, and the pain they caused on my kids is unforgivable.

Not Verified | The worst day ever. First, the line was wrapped around the corner to check in. I didn’t need to check in because I had all personal items. In my email it was said to go to kiosk because they didn’t have my boarding passes available online. As I walk to the line to speak to a representative I’m told that I have to pay $25 just got them to print out a ticket that was never sent to me. Luckily, the same employee recommended I download the app to get my ticket off of there so that’s what I did to avoid the cost. Going through TSA was a breeze compared to what we had to endure while walking up to that gate. Next, there are already announcements from other airlines that all flights to Chicago were canceled. Frontier gave us the run around, changing our gates multiple times, to delaying our flight, having us board then deplaned not mentioning to us that we are actually cancelled. If I didn’t speak to other members on the plane I would’ve been lost on where to go with my 2 small children. We met the agent with the nastiest attitude not being apologetic not considerate of what we all had to put up with. They denied us any vouchers for food and hotel because they had a later flight coming out which eventually got canceled at 5:30 being it was suppose to take off at 11:30pm. Worst experience ever I would never fly with them again under no circumstances! The absolute worst.

Not Verified | Do not be lured in by their seemingly cheap prices. They now force every single guest to check their personal item in the sizer and then will force you to pay $100 because it won’t fit. I’ve used the same small duffle bag for years in every airline as a personal item because it fits perfectly under the seat and meets the size requirements mentioned online. Frontier will charge you unless your personal item is a tiny purse. My flight was also extremely delayed with no updates because of a maintenance issue after the pilot claimed maintenance cleared us to go then we all had to get off the plane. Please stop flying with them so they get the message. The staff are extremely rude, and honestly I can’t blame them because they have to enforce extremely strict and awful policies all day that upset paying customers.

Not Verified | This is by far the worst experience I’ve ever had with an airline. First the pre-flight check in was horrible, second the flight was moved twice to different terminals after being delayed, then it cancelled and we had to stand in line for over an hour just for them to tell me that they did not have anymore flights to the destination. The person behind the counter was completely rude, the company would not compensate us for any inconvenience. The lady was actually upset that my daughter was crying about not being able to go

Not Verified | Cancelled flight with NO warning 10 minutes before on CHRISTMAS WEEKEND. Thanks to Frontier Airlines I will not be seeing my family and loved ones for Christmas this year. I will never in my life be flying Frontier again. I submitted for re-imbursement but honestly deserve much more after losing a cherished holiday with my family and friends I haven't seen in months/years. I work in healthcare, my time off is valuable to me.

✅ Trip Verified | Worst airline ever. I paid for insanely overpriced tickets. They had a Black Friday sale the following week. They wouldn’t give me the $250 difference. There’s a now seven-hour delay. They just let you sit in the airport all day. I’ve lost a day of my vacation and I can’t adjust it on the back end because I have to be back at work. Frontier is not worth the headache.

✅ Trip Verified | I got to the airport 3 hours early just in case. I paid for my bag in advance to save time, but when I got to the frontier window, the line was so long that I couldn’t see where it ended. The line just to hand over your bags was 45 minutes. It’s finally my turn and my bag is 49 lbs. I was then notified that while the industry standard is 50 lbs, Frontier has recently changed it to 40 lbs. I was given 2 options, to pay $50 for the 9 lbs, after already having paid almost $70 just t I check a bag in the first place, or I can take items out and hold them in my hands for the duration of the trip. I ended up taking 1/4 of my clothes out and draping them over my arm. The line for security I can’t blame on frontier as it was a mix of all airlines, but that took an hour and a half. But with all of that extra weight in my arms, my body was in severe physical pain. At this point I have 15 minutes to get to my gate, so I’m running like a bat out of hell. I have really bad asthma but I ran anyway. I get to my gate and someone tells me that they switched to a completely different terminal and didn’t update the app or my eticket. I now had 7 minutes to take the concourse to a different terminal and then run 16 gates to get to mine. I get there right when the door was supposed to close, but they were held up harassing people about their carry on bags so it wasn’t too late. I get to the counter clothes in hand and my jansport backpack as my personal item. I was told that frontier considers anything bigger than a purse is a carry-on and that the fee is $99.00. I finally get to my seat, trying to breath, dripping sweat, red like a tomato, sore and exhausted. The moment my butt hits the seat everyone’s phones go off “flight delayed 2 hours.” An announcement on the speaker “sorry everyone, we need to de-plane, we are not sure why.” It’s 6:00 am and we are unloaded. At 6:15 once everyone gets off they say never mind and have everyone get back on. Apparently the pilot did not have the appropriate paperwork he needed for flight which is why we needed to get off. This is the worst experience I have had traveling and with an airline. All the disgusting money grabs are horrendous, from dropping allowed bag weight, restricting the size of a personal item, and hiking up costs. A checked bag at any other airline is $30, frontier is about $70. A personal item is free with other airlines, frontier claims personal items are carry-on’s and charge $99.00. I’m in so much physical pain right now from having to carry so much, from sprinting repeatedly, and getting off and on. Once we finally took off the stewardess had the audacity to thank us for flying with the worlds greatest airline. The audacity.