Frontier Airlines

✅ Trip Verified | I have travelled all over the world for decades and December 2022 with Frontier Airlines aboard an A320 was the most uncomfortable and painful seating I have ever tried. I understand ultralight chairs for fuel efficiency but that was hellishly uncomfortable. Not reclinable, virtually no padding on the seat, and no padding on the back rest at all. No room to the sides. No room in front. After a 4h 30min flight I was sore for a whole day. All the rest is what you can expect from a cheap company. You pay less, you get less, sure. The crew was even nice, maybe even sympathetic. However, never again for the extreme discomfort.

✅ Trip Verified | My husband and I traveled on frontier to see my parents out of necessity. My dad is sick so the travel was last minute and because of the holidays the flights on my preferred airlines (Delta and Southwest) were booked. We paid $500 for the tickets on frontier. Unfortunately, the return trip our flight was canceled 20 minutes prior to departure (after they had delayed it several times) because of weather. I completely understand that this happens and is just a function of flying to a state that gets a lot of snow. However, when we asked the gate agent about our options, we were told we could not rebook a flight for 2 weeks because all of their flights had been oversold because of the cancellations. I asked if the agent could look at other airports nearby and I even showed him an open flight I had found and he said that even though it looked like I could book it online, it wasn’t eligible to o be booked because of the cancellation. When I very kindly explained that 2 weeks was really too long to wait, he said he would recommend a refund. When I explained that I really didn’t want that and asked again for him to check and see if there was anything in the next couple of days, another gate agent started openly mocking me. She pretended to cry and told me to get over it, weather happens and I shouldn’t travel if I’m not prepared to deal with the consequences. Neither my husband nor I was crying or being pushy in any way and the response was so heartless and cruel I told them to just refund us. We then went on to call Southwest who miraculously pulled some strings and got us on a next day flight. The one way tickets were $600 but so worth it. (I love Southwest always and forever.) After all of that, Frontier is now refusing to refund the full amount of our ticket because we “didn’t cancel within 24 hours”. I am baffled. They canceled the flight. We have a copy of the notification saying they cancelled the flight due to weather and they still are saying that they can only give us a partial credit. I looked into it and they don’t have to do anything if they don’t want to. So we are out over $1000 for the tickets back and the original flight that never left the airport. It does not matter how cheap the tickets seem, it is never ever worth it to fly this airline. Please believe me and avoid them at all costs.

✅ Trip Verified | Frontier has just given me a terrible experience. As there are many instances that happened, i'll just say this one to keep this experience shorter and to keep your attention. I've been flying at least 4 times a year with the same personal items for over 4 years now, and I have never paid for a carry on bag, but because my bag didn't fit their bag checker they have at their gates, they made me pay $100 for it!

✅ Trip Verified | 6am flight from Atlanta , GA to Chicago, IL. Frontier had a few flights this morning leaving at 6am. There was a Denver, CO, and a Baltimore MD. The only reason I know this is while I was waiting in line to check my bags ( here were a lot of people behind me in line) all of the sudden everyone going to Denver Co leaving at the same time as me got to skip the line. The whole line and check in. Ok no problem, I’ll still make my flight I got here on time like a responsible adult. 25 mins go by and now hey everyone on the Baltimore MD flight, yea you guys go ahead and skip the whole line and check in. Keep in mind they have the same exact boarding time as me. So then now I have to wait behind literally everyone for no reason other than they should make their flight and I shouldn’t. So I go through the entire line. I get to the front desk, 30 mins left before they stop boarding my flight. Give them my military ID to check my bags, they then look at me and saw we are no longer accepting Chicago. You are going to have to re book your flight. 30 mins still left to board keep in mind. I have to get to Chicago today. Currently trying to get a least a refund for my flight and messaging an agent for frontier but they no longer have a phone number that you can call. Was told I was transferred to another rep. Been waiting to be transferred for 20 mins now. I had to book a flight for 700 plus dollars and as I type this the frontier rep disconnected and did not transfer me. I will never fly Frontier again. You cannot ask for worse service.

Not Verified | Fully incompetent chat service, trying to accomplish the simplest task of resetting my password getting this error after following all directions completely, "ERROR We are unable to change the password. Please contact the airing anline." customer service rep tried to help but when the error was still appearing she asked me for my ideal password I said No, because I'm not giving some stranger my password, and asked for a secure password reset link, after that didn't work again she reset my password for me to Frontier2023! (wonder how many people have that password) and when it let me log in I tried to change my password for security and got the same error as above. Asked to speak to a supervisor and she just refused to reply to my chat forcing me to open another so someone else would have to speak with me. So disrespectful. Do not use Frontier since it's obvious they can't even communicate over the phone so they force you to use their "Chat' which they ignore so how can we trust them to operate or review plans properly for flight without ignoring issues that may arise?

Not Verified | Worst Airline ever. I had heard bad things about them but I guess needed to learn on my own experience what a horrible airline company Frontier is! They cancel our flight on a Christmas Day without any support or help. Pretty much washed their hands off by making an announcement of cancellation, without any support at the airport or even trying to give any option to travel. I have never experienced anything like this.

✅ Trip Verified | Absolutely terrible. We were supposed to spend Christmas with family. Our flight was so delayed that we would have missed our connection (a different airline). We had to cancel our flights without refund and plan for another time. They didn’t bother to tell us it was so delayed until the time we were supposed to fly out.

Not Verified | We booked a flight for April 2023 in December 2022. 6 days after I booked the flight notified the flight out was cancelled and there are no other flights on that date. Requested a refund. Was given refund for everything except the "discount den" which is a membership to get cheaper flights. Seeing as we don't even fly once per years this was only purchased to allow for cheaper air fare. The discount den purchase was not refunded and am now out $99 because the airline canceled our flight and had no other options for us. Highly recommend against. Morally bankrupt company just looking to make a buck off of the average person. Customer service all online no person to call. Very disappointed.

Not Verified | You’ll pay extra fees for bags and seats that are outrageous compared to other airlines. 2. You can’t get ahold of anyone on the phone. The online chat is awful don’t use it. 3. When a flight is canceled - good luck! We had to rebook multiple times and just ended up with a different airline to get home. Stay away from Frontier!

✅ Trip Verified | The worst experience I've ever had with an airline. We had a return flight from Nashville to Denver. First of all, we had a delay at the booking counter (there was no structure, whatsoever, all passengers were bundled up, no lines for boarding, even though we paid the extra few $’s for priority boarding, seeing that we have a baby and to not have to stand in lines for ages - this wasn’t the case!) The staff - from beginning to end were unfriendly, miserable, unhappy people. There was little to no communication on why we were so delayed - starting with boarding then we had to wait another 1,5 hours onboard - before take off. Cabin crew were a nightmare in my opinion. Unfriendly, biggest attitudes, one specific lady was on her cellphone the whole time. The pilots were out of the cockpit and into the lavatory more than I have ever seen. When announcements were made the speakers were so loud, you almost jumped out from the plane as a fright. We also attempted to order a few snacks on the plane, they should just scrap this option from the list. Most of the items we asked for was not on the plane, also some of the items were paid for then the crew member came back and said “sorry we are out of stock”. We just paid for that, now you are telling me there is no stock, we were sitting in the 3rd row. Upon arrival, having checked in our baby stroller, my husband had to wait a mere 20mins for the stroller at the door also being asked to move. To say the least we were very dissatisfied with the service (if that is even called service). Needless to say if we hadn’t booked our return flights already, we SURE as HELL wouldn’t have used FRONTIER AIRLINES to get back home. After a visit to family, we put the first flight behind us and said the return flight will go well. Biggest mistake ever. At check in of luggage it all started. Firstly if your bag tag machine doesn’t have enough paper to print the tags, do not fight with your passengers and give them attitude when they ask for assistance. Secondly, now we have to stand in a line for (not kidding 40minutes) to get one bag tag printed because we cannot use the self help desk as it doesn’t allow (because apparently it was printed already - WITH NO PAPER). Time for boarding, you guessed it - another delay - 50 minutes at the gate, with again little to no communication as to what is happening. Oh and yes, the staff - lets not go there. This plane also took off a full 55 minutes after scheduled time. Again the announcements over the intercom was pathetic, it was like we were being yelled on from pilot to cabin crew. Like seriously, we all have speakers right above our heads, stop yelling. We finally made it to Nashville. Here we were greeted with another welcomed delay - at the baggage collection. By this time it wasn’t even a surprise anymore. This airline will never see me, nor my family ever again. Worst experience ever. Worst time management. Worst communication.