✅ Verified Review
| Milwaukee to Orlando. I will say that the crew on the aircraft was wonderful. Unfortunately, I can say the exact opposite about the frontier person that came to get me from the plane with the wheelchair. First there was no wheelchair waiting when I was told there would be one for me. Second, the woman took me down the tunnel and left me sitting at the frontier counter. She was complaining about her job under her breath. She had told me she would get someone to help me. After about five minutes, my traveling companion with her arms full of baggage, asked three employees standing or sitting at the desk doing absolutely nothing, ask them for help. They said oh she's over there. We can't leave the desk. Even though none of them look like they knew what work even was, they were too busy to help. After almost 15 minutes, I asked my friend to get my Walker. I was in severe pain from walking an extended period of time which was not recommended by my doctor. This company does not care about their passengers, only the bottom line. I called to talk to customer service. They were willing to upgrade my ticket to First Class, but not my safety traveling companion. If I were to have a seizure or other medical emergency, no one In First Class would know how to help. The supervisor at Frontier customer service did not care. Even though my friend was inconvenienced by being stranded with me in a wheelchair. Worst customer service ever!