Frontier Airlines

✅ Trip Verified | Traveling with young kids can be hard, and incredibly stressful. Traveling with young kids by yourself is harder, which was my case It sounds like helpful, understanding, compassionate, and owning up to their huge mistakes were unfortunately not the words of the day for a mom who was recently traveling on a Frontier Airlines with my three-year-old daughter from Santa Ana to DFW early January. My child's stroller was completely damaged upon receiving it at our layover in Las Vegas (where Frontier airline attendants told me to tell them at our final destination of the damage). I then had to somehow with no help from the airline and my situation of having no workable stroller to transport my carry on, diaper bag, toddler, damaged stroller to our connecting flight, with our flight being delayed by 5 hours. I was furious! After landing finally at DFW at 2am in the morning, I went to the baggage claim office, and the process to figure that out, what to do about my situation of my trashed stroller, took way too long, and resulted in my finally being told by Cecil who was solely handling the incident at customer service from the baggage department that the manager the following day would call me for an update, and she ordered me to let her take the stroller, and that she would give it to their department that fixes items like baggage, and if Frontier could not fix it, they would reimburse me for the stroller if I could give proof with a receipt of how much it cost. She then got all of my information, my drivers license, phone number, trip confirmation number etc. and this would be given to the manager the following morning. I am guessing you already know the outcome of this, that this did not happen (the manager contacting me), nor did the airline fix or reimburse me for my stroller, hence my having to write this letter. It was actually way worse (after I finally was able to get an update on it ultimately by going all the way back to the airport) that they threw away my stroller, or one of the workers took it. I contacted the claims department online and tried to file a claim there, but they repeatedly told me to take pictures, even though I repeatedly told them that they took my stroller and it was in their possession. I have never faced a customer service department that is more difficult to contact. They have no phone number, just an automated chat that I am questioning even has a real live person option, based on my communication with a supposed "live" representative. I had to travel 1+ hours with my toddler all the way to the airport again just to receive a status update (where I found out it was thrown away and that Cecil the customer service representative that took my stroller and assured me it would be fixed or replaced was lying to me. She offered sympathy at that time, that she too had kids. This makes me wonder if she took it, because when I went back to DFW airport and spoke with Nenita, she aggressively said that it was against airline policy to fix damaged strollers. My stroller cost 300$ and I bought it used, but that isnt the entire point. They took my stroller and either threw it away or stole it for themselves. Nenita said that Cecil said I no longer wanted the stroller and that I accepted a 20$ umbrella stroller from walmart in replacement, being content. If this is the case, why was it held for 3 days at the airport having Nenita wonder why I wasn't picking it up.

✅ Trip Verified | Told maintenance issue and would be a bit - 1.5 hours later they announced they were waiting for the okay to fix the plane. Flight delays, 7 delays in total. Arrived at 5 pm and its now 10:48. No more Frontier, glad they fixed the plane, but please learn to be honest and tell time. They may have the lower prices, but you pay for your seat, carry on, and check in individually. So its still Cost you.

✅ Trip Verified | This airline sucks but if you read the reviews you should already know this. Delayed flight, horrible seat, lost luggage, just absolutely terrible. That was the last time I will ever fly that airline. Just simply awful. Pick literally anything else.

✅ Trip Verified | Absolute lame excuse for an airline. Extremely unorganized and unreliable. Grossly overbooked my flight as spent an hour trying to convince passengers to fly to a different city altogether. Forced everyone to size their bags and anyone whose bag was too big had to get out of line and pay. Those who tried to pay online couldn’t due to the poor quality of app and website. They charged me more than my flight cost just to bring a single bag onboard. It seemed as if more people boarded than there were total seats, and by the time the plane was supposed to be in the air people were still shuffling around the cabin trying to find seats, often separated from traveling companions. This airline is absolutely horrible and I will never fly with them again. I strongly suggest no one does, as the headaches, zero legroom, and insane overcharging of customers is not worth saving a few bucks. Their lack of organization directly caused delays, possibly affecting layovers. I’ve never had an experience this poor, and after trying Frontier once over a month ago I decided to give them another shot. They failed miserably yet again.

✅ Trip Verified | UNACCEPTABLE! Frontier Airlines changed our flight from a NONSTOP 3-hour flight to TWO 3-HOUR FLIGHTS with a TEN HOUR layover and a 4:30 AM arrival time. And then did not offer a full refund. Absolutely ridiculous!

✅ Trip Verified | Frontier Airlines' customer service is nonexistent and shows no appreciation for their customers. There is no complimentary tea, coffee or water. It is not possible to print your boarding pass, not from a computer at home or at the kiosk when you get there. When I could not print my boarding pass from home, I assumed I could print it out when I got there from the kiosk but that was not an option. I was told if I wanted it printed out the charge would be $25. I had to put the App on my phone at the airport in order to board. For those reasons and a bigger one - that you cannot call and talk to a live representative - I will avoid flying with them again.

Not Verified | Worst Airline Ever. First I paid upfront for a seat upgrade, only for my flight to be canceled, 45 minutes before boarding. Then I asked my flight attendant, she told me they were over booked, and my upgrade was invalid, then asked how to get a refund, she said to call customer service, easy enough, right? Only customer service is all automated, so you can imagine how that went. Then I thought, I would ask for some sort of compensation for having to stay another night in Vegas @$250+ a night. Once again not even worth the time and frustration/disappointment. So in conclusion, I will never fly Frontier again, worst customer service, by far the worst experience I've had flying. One more thing I paid for WiFi and I didn't work, for half the flight that had paid for it.

✅ Trip Verified | When our Zone (Zone 1) was called to board and our boarding pass was scanned, we were told that we were bumped until the next day as the flight was overweight and there had been no volunteers to fly next day! We had one carry on and one personal item. It is not our fault Frontier let people check the multitude of large, heavy baggage! There were a total of 10 passengers that were told they would have to fly next day! We were called to the boarding desk and they stated they were able to get us on the flight as another passenger volunteered to fly next day. We were given our boarding pass but we were not in our original seats we PAID for. The staff response was they needed our original seats for wheelchair passengers. UM, we PAID extra for those seats they shouldn’t have been available for anyone to purchase! We were then told that they would refund us. The crap show did not stop there. The refund was placed as a credit and the system would not let us check in for our return home as it stated we had a balance due! It was a CREDIT not a balance due. We had to buy a service we already had in order to get rid of the credit so we could check in! You can’t have any type of help as you are charged a fee. Frontier fees their passengers to death! This was a direct flight: No complementary beverages, i.e. soda, water juice; no in-flight internet or entertainment – You PAY for everything!! This will be the last time we fly with Frontier, the direct flight is not worth their horrible service!

✅ Trip Verified | Pleasant flight from Bush Intercontinental, desk agents were great even though I had a gift bag with me. However, leaving Denver Colorado with a shopping bag of things I had purchased, thinking ok. Houston was fine. So I have my personal bag and a shopping bag, small not too big at all. The gate attendant was rude, condescending and no compassion whatsoever. In my world customer service is paramount and this wasn't it. I took flight 760 and all employees servicing this flight was horrible. By the way, I had to pay $99 for a small shopping bag. Unacceptable.

✅ Trip Verified | Frontier canceled my flight today at 3pm, it's 11pm and I'm still here, I'll be here till 8am in the morning, why you ask? Well because Frontier didn't help us at all and just stranded us here. I had to spend $300 to get a ticket with another carrier and the soonest was 8am in the morning. They have a hotel in this airport but nope they wouldn't get us a room. Many restaurants nope no food either. They are horrible.