Frontier Airlines

Not Verified | Horrible customer support. I paid extra for seats and when i got to airport they told your seats not available for you. You paid for your seats we are not accepting that, and they were were so rude and unprofessional airline! I’ll not recommend this airline.

Not Verified | This is the second time that Frontier Airlines has cancelled my flight right before my flight time. Very frustrating. I had to ask for a refund. The first time, they did not give me a refund. Hopefully they will this time.

✅ Trip Verified | First and last time traveling Frontier. They charge $25 pp to check in at airport. They charged $200 for 2 checked bags. My friend’s weighed 37 pounds. Mine weighed 22 pounds. The service was awful. The agent at check in typed the DOB wrong and my friend had to go back and correct it before security let them pass. Awful.

Not Verified | I purchased the WORKS which allows for free changes of flights. Except try changing the flight and they will make up some story as to why there is now a significant fee. I find Frontier to be the most misleading airline in the US - they continually do stuff like this. This was the straw that broke the camels back - I will fly any other airline and pay more than use these guys.

✅ Trip Verified | Worst flight and airline experience ever. The check in desk workers are unkind and untrained. I told them I was having trouble loading my TSA pre check # on the app and my boarding pass and she continued to tell me I was fine and would not print me my pass after asking twice. The airport had some issues w/ lines but that’s not about Frontier. I went to the line for TSA after a 60 min delay due to the airport but they would not take my pass on my phone. I had to go back to the check in. The woman was very unkind and proceeded to tell me it was a TSA issue not a Frontier issue. I have traveled for work for years and this has never happened. She proceeded to tell me that she won’t argue with me, shrugged her shoulders and that it just must not be my lucky day. I barely made it on my flight. Unacceptable horrific customer service. I will be writing a review on every platform. This was infuriating. 0/10 if possible.

Not Verified | My flight from Las Vegas to Denver was canceled the same day with no explanation as to why. The Frontier website suggested I book the next available flight which would’ve sent me to Raleigh, North Carolina and I wouldn’t be home until 24 hours later (11:30 AM the next day). I booked this flight via my phone thinking I’d be home the same day as I didn’t see the discrepancy of leaving the same day but arriving the next. None of the details about the flight and its overnight connection were made clear during the process of rebooking through their website. Once the transaction occurred the details were emailed to me and I then saw that the flight would not get me home until the following day. I’d miss work and my kids would be left home alone on Presidents Day as they had a day off from school. All of this happened while I was in an Uber traveling to the airport. I visited a the rebooking desk at the Las Vegas airport to ask for a refund of the new charges as I had accidentally booked a flight that I didn’t understand and couldn’t see the details for. I was told that this was all my fault (as in they literally said it was my fault to my face), there was nothing they could or would do, I’d have to cancel it myself, and to leave the desk. They actually shooed me away yelling for the next person. The representative wouldn’t even look me in the eye. She adamantly refused to even try to help me. They wouldn’t even cancel the flight. I had to do it myself and still be charged for it. I’ve never been treated so rudely by an airline in 30 years of flying. I was shocked. I sat down and canceled the flight myself and was able to rebook with another airline. Do not fly on Frontier Airlines.

Not Verified | I am incredibly disappointed and infuriated by Frontier Airlines. We ended up having to cancel our entire trip (that had been booked for months) the night before due to Frontier Airlines canceling our flight and leaving us stranded at the very last minute. I received absolutely zero communication from Frontier that my flight had been cancelled. The only way I found out my flight was cancelled is because when trying to check-in the night before I kept getting an error message. I reached out to customer service who told me my flight was cancelled earlier that day. After cancelling the flight, Frontier offered little to no solution. I was told I would not be able to reach my destination until 2 days later. Never again. I will never ever book with Frontier again. Next time, I will absolutely pay more money for a more reliable airline so I know I will reach my destination without having to worry that my flight will be cancelled and I will be left stranded. I understand last minute cancellations can happen due to unforeseen circumstances (weather, mechanical, etc) but this situation was not one of those reasons. I wish I would’ve done a little research on Frontier prior to booking. I have read so many other recent stories similar to mine. Frontier’s treatment of their customers is completely unfair and irresponsible. Aside from this, when I booked I didn’t know Frontier is a budget airline. Frontier is a budget airline and it shows. They will nickel and dime you for everything. The prices of checked bags and carry-ons is outrageous. The price to select a seat is significantly more than I’ve ever paid with any other airline before. They also charge extra if you check-in at the airport with a live agent instead of using the kiosk. Ridiculous.

✅ Trip Verified | I had to fly from Atlanta GA to Hartford CT for work. I got early flight and came to the gate on time. All people were there waiting for them to start boarding. One hour later we are still in line with no explanation what is going on. One hour later we got to the plane, but we still have to wait another hour to leave our gate. Not the first time when they got delayed for hours without any reason.

✅ Trip Verified | I purchased a ticket from Dallas to Detroit, there was a layover in Atlanta. I needed to change my flight from to instead just be from Atlanta to Detroit. But they don't have phones apparently. I had to text with something and eventually a very unhelpful someone. I wanted to switch dates also. I went and looked at flights they were about 100 dollars. When I tried to switch they wanted me to pay like 145 dollars to switch a flight I already paid for to a flight that was only 100 if I just paid cash - so either way it was gonna cost me the cost of another flight. I decided to buy with another airline and just let Frontier eat the cost of the original ticket. Never again - this was my only flight I never made it and won't waste my time or money again

Not Verified | We had to fly with Frontier Airlines on February 16 from Orlando to Detroit. The flight was cancelled 10 minutes before boarding, the explanation was bad weather. The reality was that there weren't enough passengers. There was no help from Frontier Airlines; they were very rude. They said we can fly on February 17 for free, because this is the next flight for them. The Frontier Airlines customer service does not exist at all, they just recommend online chat that is a robot, the worst experience ever. As a result, we were forced to book a flight with another company without assistance. The tickets were a lot more expensive and it went out of my pocket because we could not postpone the trip. The worst experience in my life.