Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3600 reviews
2/10
3 star Skytrax Rating
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1/10

"incredibly disappointed and infuriated"

(United States)

Not Verified | I am incredibly disappointed and infuriated by Frontier Airlines. We ended up having to cancel our entire trip (that had been booked for months) the night before due to Frontier Airlines canceling our flight and leaving us stranded at the very last minute. I received absolutely zero communication from Frontier that my flight had been cancelled. The only way I found out my flight was cancelled is because when trying to check-in the night before I kept getting an error message. I reached out to customer service who told me my flight was cancelled earlier that day. After cancelling the flight, Frontier offered little to no solution. I was told I would not be able to reach my destination until 2 days later. Never again. I will never ever book with Frontier again. Next time, I will absolutely pay more money for a more reliable airline so I know I will reach my destination without having to worry that my flight will be cancelled and I will be left stranded. I understand last minute cancellations can happen due to unforeseen circumstances (weather, mechanical, etc) but this situation was not one of those reasons. I wish I would’ve done a little research on Frontier prior to booking. I have read so many other recent stories similar to mine. Frontier’s treatment of their customers is completely unfair and irresponsible. Aside from this, when I booked I didn’t know Frontier is a budget airline. Frontier is a budget airline and it shows. They will nickel and dime you for everything. The prices of checked bags and carry-ons is outrageous. The price to select a seat is significantly more than I’ve ever paid with any other airline before. They also charge extra if you check-in at the airport with a live agent instead of using the kiosk. Ridiculous.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMemphis to Las Vegas
Date FlownFebruary 2023
Value For Money 12345
no
1/10

"delayed for hours without any reason"

(United States)

Trip Verified | I had to fly from Atlanta GA to Hartford CT for work. I got early flight and came to the gate on time. All people were there waiting for them to start boarding. One hour later we are still in line with no explanation what is going on. One hour later we got to the plane, but we still have to wait another hour to leave our gate. Not the first time when they got delayed for hours without any reason.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAtlanta to Hartford
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Never again"

(United States)

Trip Verified | I purchased a ticket from Dallas to Detroit, there was a layover in Atlanta. I needed to change my flight from to instead just be from Atlanta to Detroit. But they don't have phones apparently. I had to text with something and eventually a very unhelpful someone. I wanted to switch dates also. I went and looked at flights they were about 100 dollars. When I tried to switch they wanted me to pay like 145 dollars to switch a flight I already paid for to a flight that was only 100 if I just paid cash - so either way it was gonna cost me the cost of another flight. I decided to buy with another airline and just let Frontier eat the cost of the original ticket. Never again - this was my only flight I never made it and won't waste my time or money again
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Detroit via Atlanta
Date FlownFebruary 2023
Value For Money 12345
no
1/10

"the worst experience ever"

(United States)

Not Verified | We had to fly with Frontier Airlines on February 16 from Orlando to Detroit. The flight was cancelled 10 minutes before boarding, the explanation was bad weather. The reality was that there weren't enough passengers. There was no help from Frontier Airlines; they were very rude. They said we can fly on February 17 for free, because this is the next flight for them. The Frontier Airlines customer service does not exist at all, they just recommend online chat that is a robot, the worst experience ever. As a result, we were forced to book a flight with another company without assistance. The tickets were a lot more expensive and it went out of my pocket because we could not postpone the trip. The worst experience in my life.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Detroit
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Avoid it at all costs

(United States)

Trip Verified | Bought 6 tickets from Chicago to Los Angeles on January for the flight in the end of April. After a month I'm receiving email that non stop flight "has been affected by a schedule change". And now we have to confirm back and forth flights with 1 stop. Both more than 10h duration. For customer service you can chat only. Waited an hour for representative and when she connected I've asked why you selling tickets when you can't keep with your schedule. She disconnected. But the interesting part is that same thing happened to my daughter a month ago with Frontier. So I'm assuming they selling cheap tickets few months upfront but when ticket prices going up and on demand they just can't keep up with "the schedule". Never recommend this airline to anybody. Avoid it at all costs.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOntario to Chicago
Date FlownJune 2022
Value For Money 12345
no
1/10

"Don't be fooled by GoWild Pass"

(United States)

Not Verified | Do not be fooled by Frontier Airlines GoWild Pass. Don’t think that this is marketed for most people. This is STRICTLY for people that are ok with picking a flight to go somewhere on 24 hours notice and you CAN’T book your return flight so you will NEVER know how long you will be there as you CAN’T book your return flight until 24 hours before you hope to leave. So you will never know how long you will be at your destination. It is worth paying the extra to use any other airline so you can actually plan for your stay and not be worried about the hotel being sold out and being left living like a homeless person while you wait for a flight from Frontier.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Las Vegas
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never recommend flying this airline"

(United States)

Not Verified | Worst customer service I've ever experienced from an airline. I would never fly frontier again even if I was paid to do so. Baggage check was confusing and the person behind the counter was extremely rude. Would never recommend flying this airline to anyone.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"made to pay $99 for a carry on bag"

(United States)

Trip Verified | I was made to pay $99 dollars for a carry on bag that clearly fits under the seat in front of me. I have flown Spirit Airlines dozens of times and this bag had always made it in the flight with no one stopping me. This is so frustrating.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Phoenix
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"charged for our personal items and cabin bags"

(United States)

Trip Verified | My mother and I were traveling from ORD - LAS ( Flight # 1419 ) on 02/10/2023 and on my way back LAS - ORD ( Flight #1418 ) on 02/13/2023. We were charged for our personal items and cabin bags both the times ($158/- and $198/- respectively). They made me pay for them both the ways despite the items met the standard per the frontier airlines website. I have the Samsonite bags Costco receipt for the both the bags and they told me the items they sold me were based on the Frontier Standards. Also once on the flight they don't even give you water for free, they charge for everything and also when a person is fast asleep they wake them up and ask if they wanna make a purchase and on saying no they still push you to buy things they don't need --- the height is when they also woke me and my mother up again to ask if we have any garbage to throw, isn't this ridiculous of them to ask. the staff was rude as well.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Las Vegas
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Ruined literally everything"

(United States)

Not Verified | They last minute changed my Sunday 6 hour flight to a Sunday 16 hour layover that was going to get me home at 11:30am on Monday when I was supposed to be home Sunday night at 6pm. Ruined literally everything.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRaleigh to Indianapolis
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no