Frontier Airlines

✅ Trip Verified | This airline is garbage, worse than Spirit. Flight delayed an hour in perfect weather, trash accommodations, will never fly Frontier again.

✅ Trip Verified | My original flight was suppose to depart at 5:45 pm March 21,2023. I recieved several emails stating that the flight was delayed, come to find out the flight departed on time and boarding was not announced over the intercom. The first email said the flight was delayed 5:45pm to 7:00pm and every time the time got close the delay got pushed back 8:08, 8:35 all the way to 9:30, so when 9:30 got here I went to the gate to ask what time are we boarding and the rude gate captain says that the flight departed at 9:01pm, 20 mins ago. On top of that the flight had several gate changes and boarding was not announced again so if you were not sitting at the over crowded gate you did not know about the boarding. Now it's a lot of people from Detroit stuck in Vegas, so now I have to rebook my flight and pay $99 on top of what I already paid for it its ridiculous!! I'll stick to flying Delta, Frontier Airlines is unprofessional

✅ Trip Verified | I got to the airport at 1:00 pm for a 4:45 flight. It's now 11 PM and there is no plane. It was supposed to depart at 10:45. This airline is pathetic. And they offer nothing. Just funny comments from the gate agent. Do yourself a favor and just walk to your destination. This was for a 1 hour flight from Salt Lake to Vegas.

Not Verified |  Probably the worst flight experience we have ever had. First, our luggage was not delivered to our destination. We had to go 4 days without our luggage. We spent over $400 in clothes, which we were told would be reimbursed to us by check. We received the check and then the check was returned as no good. Not sure how the airline issues a bad check! Not to mention our flight was delayed by several hours and the Frontier Airlines employees were very rude in Denver. We won't fly Frontier again.

✅ Trip Verified | We boarded in El Paso with no problems. The agent at the counter even gave us no fuss when our checked bag weighed in at 41.5 lbs. (We've had Frontier agents in the past berate us for weighing 40.7lbs). The first flight went fine, then we had a layover in Denver before our final flight to Baltimore. When boarding there I was asked to "size" my backpack, which of course didn't fit in the tiny cube next to the gate counter. I was informed I would need to pay $99 on the spot even though we had just flown from El Paso and my backpack fit under the seat with no problems on that flight. I shared all of this with the agent who was abrupt and dismissive of me. There were many other passengers being fleeced just as I was at this same time and the collective frustration was clear. We got on our plane and I needed to access the computer in my bag for my 3 yr old daughter to watch a movie. I opted to keep it with me instead of putting it in the overhead space they had just forced me to pay for... and like magic, it fit once again under the seat. I'm not sure whether to direct my frustration at the agents or the airline. The agents had the power to treat paying customers well or poorly, they chose to treat us poorly. The company probably earned a few thousand dollars more from that one flight because their agents treated passengers poorly regarding their personal baggage. I doubt that the company is too upset about making more money, but I have no way of knowing conclusively whether the situation was prompted by the company or the agents themselves.

✅ Trip Verified | I will not fly this airline again. I don’t blame this experience on the people I encountered, I blame it on the company. The company website is hard to navigate without them trying to sell you upgrades. I bought the ticket and that’s it. Left Omaha with the carry on bag fitting, great, now leaving Denver, they made everyone do the same thing before boarding. You think the bag police could tell the size of bags that can pass and get people moving quicker, they did it in Omaha. Bag passed just like in Omaha and I paid no more. Flight from Omaha was maybe 40% full to Denver (I see why now), nobody in my row, but I still had to sit in the aisle seat due to “plane balancing issues”. Never again and I would recommend not flying this airline if I were you. If I used their add-ons and had more than my computer bag, the price to fly would be more than most flights. Don’t get caught up in their schemes.

Not Verified | This Airline bills itself as a "A la Carte Airline" but their base level of service is quite lacking. I had an issue getting my boarding pass printed and they were going to charge me $50.00 to print 2 boarding passes. This was on top of an email sent me that encouraged me to check-in early. The check-in seemed to require me to purchase a seat upgrade for me and my wife and a baggage fee for me and my wife, whether we carried the bags on or not. By the time I got checked in I had been charged about $200+ in extra fees. I think that the fees were for round trip. The check-in email notified me that there was a charge in the event I needed help from a ticketing agent. When I had problems producing my electronic boarding pass and was confronted with the $50 charge the ticketing agent was telling me she couldn't help unless I paid the surcharge. I do not understand how an airline can sell a fare, but not provide the services to get through security and onto the plane. The ticketing agents response (to my refusal to pay the fee) is that I was not listening to her. I will avoid Frontier in the future because it will cost a few extra hundred dollars from the planned travel costs.

✅ Trip Verified | Their employees are a great representation of the awful company this is. First, they closed the gate early and didn't have a good reason why. Their were 10 of us left at the gate not able to get in our plane. They made us rebook for 12 hours later. Then on my return trip home they charged me for a bag they allowed me to take as a personal bag on the way there charging me $99 for a bag I had already brought on the plane. I will not be traveling with this awful company again and if you care about yourself you will not be traveling with them either.

Not Verified | The worst flight company that I’ve ever used. Not only they charge you S100 for a carry on bag, the service is awful and they changed my seat from a window to a seat between to other people because they sold more tickets that they had space for. Seriously some people even had to get another flight because their seat was somehow allocated to someone else. So please do yourself a favor and never ever use this people as they just want take your money and offer a garbage service in exchange.

Not Verified | Cancelation of flight while already in a aircraft. Inability to connect a real person. Calls were constantly disconnected while going through extensions. Plane staff didn’t even know that flight was canceled. That day flight was already fully booked, next one only next morning and the only offer that came from airline via text was refund, rebook and $50 coupon for the next flight. No Overnight accommodation, no provision for food or anything. We, two 75 year old Seniors were just left with that.