Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3601 reviews
2/10
3 star Skytrax Rating
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1/10

"I will not fly this airline again"

(United States)

Trip Verified | I will not fly this airline again. I don’t blame this experience on the people I encountered, I blame it on the company. The company website is hard to navigate without them trying to sell you upgrades. I bought the ticket and that’s it. Left Omaha with the carry on bag fitting, great, now leaving Denver, they made everyone do the same thing before boarding. You think the bag police could tell the size of bags that can pass and get people moving quicker, they did it in Omaha. Bag passed just like in Omaha and I paid no more. Flight from Omaha was maybe 40% full to Denver (I see why now), nobody in my row, but I still had to sit in the aisle seat due to “plane balancing issues”. Never again and I would recommend not flying this airline if I were you. If I used their add-ons and had more than my computer bag, the price to fly would be more than most flights. Don’t get caught up in their schemes.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenver to Sacramento
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
4/10

"I will avoid Frontier in the future"

(United States)

Not Verified | This Airline bills itself as a "A la Carte Airline" but their base level of service is quite lacking. I had an issue getting my boarding pass printed and they were going to charge me $50.00 to print 2 boarding passes. This was on top of an email sent me that encouraged me to check-in early. The check-in seemed to require me to purchase a seat upgrade for me and my wife and a baggage fee for me and my wife, whether we carried the bags on or not. By the time I got checked in I had been charged about $200+ in extra fees. I think that the fees were for round trip. The check-in email notified me that there was a charge in the event I needed help from a ticketing agent. When I had problems producing my electronic boarding pass and was confronted with the $50 charge the ticketing agent was telling me she couldn't help unless I paid the surcharge. I do not understand how an airline can sell a fare, but not provide the services to get through security and onto the plane. The ticketing agents response (to my refusal to pay the fee) is that I was not listening to her. I will avoid Frontier in the future because it will cost a few extra hundred dollars from the planned travel costs.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenver to Dallas
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"not be traveling with this awful company again"

(United States)

Trip Verified | Their employees are a great representation of the awful company this is. First, they closed the gate early and didn't have a good reason why. Their were 10 of us left at the gate not able to get in our plane. They made us rebook for 12 hours later. Then on my return trip home they charged me for a bag they allowed me to take as a personal bag on the way there charging me $99 for a bag I had already brought on the plane. I will not be traveling with this awful company again and if you care about yourself you will not be traveling with them either.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Las Vegas
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the service is awful"

(Australia)

Not Verified | The worst flight company that I’ve ever used. Not only they charge you S100 for a carry on bag, the service is awful and they changed my seat from a window to a seat between to other people because they sold more tickets that they had space for. Seriously some people even had to get another flight because their seat was somehow allocated to someone else. So please do yourself a favor and never ever use this people as they just want take your money and offer a garbage service in exchange.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Miami
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no provision for food or anything"

(United States)

Not Verified | Cancelation of flight while already in a aircraft. Inability to connect a real person. Calls were constantly disconnected while going through extensions. Plane staff didn’t even know that flight was canceled. That day flight was already fully booked, next one only next morning and the only offer that came from airline via text was refund, rebook and $50 coupon for the next flight. No Overnight accommodation, no provision for food or anything. We, two 75 year old Seniors were just left with that.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenver to Fort Myers
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they charged me 2x for bags"

(United States)

Not Verified | I have never had more of a terrible experience with an airline, not even spirit. On my way to Denver, they charged me 2x for bags. So that was an extra 300 dollars and then our flight home was just canceled with no options of getting home or a hotel and just a $50 voucher which is a joke. We then had to book with another airline. I am about $1,000 out right now. There was no help with refunds or any help with money back.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Philadelphia
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a complete dumpster fire"

(United States)

Trip Verified | Never again! And that $50 voucher email I received is laughable. I left El Paso at 1230 MTN and arrived in Atlanta at 0445 EST. 10 hours waiting at the Denver airport for my connecting flight because of a 5 hour delay is beyond ridiculous. And to add insult to injury I waited another hour for my luggage. The money you “save” isn’t worth the hassle. Oh and rumor has it the folks at the gate are so strict about carry ons and personal bags because they’re making money for each person they can charge. And I don’t blame em after looking up what the CEO makes vs. airport employees. Frontier is a complete dumpster fire.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEl Paso to Atlanta
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience in 25 years of flying"

(United States)

Trip Verified | Worst experience in 25 years of flying. I already had issues with Frontier airlines from decades of horrible service but when my ticket was purchased my a family member I wasn't going to look a gift horse in the mouth. But I should have. I show up at the airport three hrs early and come to find out a conveyer belt for baggage is down which puts all of our flights in jeopardy since we have to wait over 2 hrs in line to check our baggage. My flight is at 9 and 830 I'm denied the right to check my bag and run to my flight and forced to stand in another line to rebook. Knowing very well where this is going I book a flight with another airline and continue to wait in line for a refund. Well, guess what? Not only will they not refund my money they want to charge me $100 to fly out the next day for their screw-up. I will fight this company and/or these charges until I'm blue in the face. I've never had such poor customer service and I have no idea how this company is still in business. I will never recommend you fly Frontier.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Las Vegas
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Not worth the hassle"

(United States)

Trip Verified | Worst airline ever, horrible staff treated us and the other passengers like we were beneath them. Had a bad attitude. Tried charging $99 for a personal item that just needed to be registered in the bag and fit perfectly. Pass said doors closed at 6:22 instead waited till 640 on a severely overheated plane which caused one man to have a medical issue. Then they finally closed the doors leave almost 30 min late. Requested a gate pass to escort my minor children to the gate and got a total Attitude and woman had no idea how to do it. Never again! Not worth the hassle, Attitude and severe price scamming and gouging!!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCleveland to Las Vegas
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"I will never fly Frontier again"

(United States)

Not Verified | After today's experience I will never fly Frontier again. Staff was rude in the way they spoke to and ordered passengers around from entry gate thru flight. The attendant sat near back bathroom door and when passenger asked if that lavatory was free she said yes, but use the other one. Sat on tarmac waiting for another plane to leave our gate, then another delay before we could exit plane. Girl crying at baggage claim because they lost her bag. Big delay waiting for our checked bag. For a customer oriented service, experience pretty well sucked. Only a cup of water was free on flight if requested. Never again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenver to Atlanta
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no