Frontier Airlines

✅ Trip Verified | The worst airline. I did my due diligence in measuring my bag and then they proceeded to charging me 100 dollars for it on an empty flight. We have had bad experiences every time we get on one of their planes. Not worth it!

✅ Trip Verified | Never flying this airline again, worst customer service ever. I tried to give them another chance after another screw up but this drew the line. 350 bucks for a flight and I wanted to go in and update my city of arrival. They don’t give that option and online customer service says to cancel for a credit then re book, did that and did not receive any credit. Chatted back into customer service and told me that there was nothing they could do and I was getting a cancel charge on top of losing my booking. When I asked to speak to a supervisor they stated “we understand you want to speak to a supervisor but it won’t make a difference” how could you possibly treat customers today like this. In todays world customer experience is key for customer retention, you totally lost me as a customer and I am sharing this experience with everyone. Tired of these airlines taking advantage.

✅ Trip Verified | Almost two hours delay. Then they tried to charge passengers for personal bags as carry ons, causing passengers to start going over their personal belongings). Employees are unprofessional.

✅ Trip Verified | Everything about my travels with Frontier airline was horrible. All but 1 or 2 of the self check in stations at Philadelphia were out of paper. My flight to Orlando was over 3 hours late for no apparent reason - the weather (the usual reason they give) was great. We lost our whole afternoon in Fl as we didn’t get in until after dinner time. The staff was abrupt and not friendly - especially the person hawking the bag drop line in Orlando who wouldn’t let people get in line while a family member went to check in and get the bag tickets. She made people get out of line until the bags had tickets on them even though the line was long and it took over 30 mins to get through it. Only 4 people were taking bags while 5 other employees stood around talking and laughing. Other stations could have been opened. And frontier charges for everything - from sodas on the flights, $25 per person if you didn’t check in in the app and need them to check you in, suitcases o we 40 lbs, to charging you for carry on bags. It’s all about the money. And in Orlando, there was no place to sit anywhere near my gate. People were sitting on the floor. We had to go to a whole other area to find a place to sit.

Not Verified | If your are a choosing Frontier Airlines for lower price, I would recommend you to pick different airline because this airline frequently delays flights, if you have connecting airline better to choose different airline. This is worst airline in my life, kindly save your money they don't even give your refund. I faced lot of differences with this airline. Choose different even though if it costs more then this.

Not Verified | My family recently flew Frontier Airline. Our daughter has some chronic health issues. She became ill on the plane and needed medical assistance. The flight attendants were completely wonderful. They paid very close attention to my daughter and moved her up to the front of the plane where a doctor and nurse happened to be. They got oxygen for her and checked on her often. They arranged for an ambulance to meet us at the airport where my daughter was taken to the Cleveland Clinic. The pilot was great as well. I was very impressed with the entire staff at Frontier.

Not Verified | Inconvenient is the word I would use to describe my experience with booking with Frontier Airlines. Replacing by the phone customer service with online "chat bot" that doesn't work should be illegal. Quit playing with peoples money.

Not Verified | Took a flight for my wedding and let’s just say I have been TRAUMATIZED never again!! Horrible airline and horrible customer service. You can’t call anyone and then you get this horrible automated chat. Then once you break through that you get agents who don’t help and you can tell are just reading a script. I might as well just talk to the automated system. Your guidelines unclear and when you spent time thinking you made the right decision they come out of nowhere with something that wasn’t on there. Oh but they can provide you that link if need be. I have gotten credit after credit with an airline I will NEVER fly again. Avoid at all cost. Hopefully they get shut down so we never have to be tortured by their incompetence ever again.

Not Verified | Frontier is the absolute worst airline I've ever flown. They nickel and dime everything. Even though they impose the highest cost for checked luggage, they have a 40 lb weight max whereas all other airlines is 50 lbs. Their app and website are constantly breaking down. It wouldn't even allow me to purchase baggage. I finally had to call Frontier directly (never allowed me to speak with an agent) and purchase the baggage via chat. (Very cumbersome and time-consuming.) When checking in online, it took at least 10 pages and asked for information (ie., KTN and passport) that I've previously entered. Upon arrival at the airport, there were no kiosks where I can print out my own luggage tags so that I may do self-service check-in as described online. On our return flight, the app/website didn't even allow for online check-in. There were only 2 kiosks that worked for Frontier, even though there were 20+ that were available for all other airlines. The ticketing agent used fear tactics to try to force us to purchase carry-on luggage for our personal items, even though our personal items met the dimensions specified on Frontier's corporate website. When we arrived at the gate, the agent refused to help any non-Spanish speaking passengers. She literally helped 3 Spanish-speaking passengers and just left without a word to the rest of us. I couldn't believe it. The seats on both flights were hard as plywood with minimal padding and zero recline. From this point forward, we will never fly Frontier again. I'm willing to pay double for any other airline. It just isn't worth it.

✅ Trip Verified | Worst boarding experience ever. Lots of people were frustrated and angry. The lady forcing bag measuring was unfriendly and strict. She wouldn’t even let you assist your bag into the measuring box and said it had to fall in freely. Backpacks have air inside and straps that get in the way. We’ve traveled Frontier for years with the same backpacks. My daughters favorite travel backpack had a handle that stuck out less than an inch from the box. The charge for that was $99. I couldn’t afford to pay that. They said no exceptions. Explaining to my 8 year old that we had to put her favorite bag in the trash was heart breaking. Only positive thing was the passengers sticking together and supporting each other through the trauma induced by Frontier. Once on the plane there wasn’t even water offered. Within 2 hours of the 4.5 hour flight the ran out of water for purchase. They’d bring a water in a cup if requested, but the crew seemed inconvenienced by that. I heard lots of “we’ll never choose Frontier again”.