Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3601 reviews
2/10
3 star Skytrax Rating
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2/10

"Annoyed customer"

(United States)

Trip Verified | Do not buy tickets from them no matter how cheap they are. You will be responsible for $73.99 to have a carryon or $99 at the airport. I paid for the carryon because it had my clothes, how ironic they would charge. Go with Priceline. I didn't due to no flights at the time. With Priceline most airlines allow 2 carryons at no charge. Took them 3 hrs to get me my e-ticket. You get what you pay for. Annoyed customer.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Houston
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"shutting down the Frontier credit card"

(United States)

Trip Verified | I've been a United Airlines fan for years, but recently got hooked into Frontier because of needing to fly DEN to STL for a year. I made the mistake of signing up for their credit card. Similar to their flights, it looked like an amazing deal. After a few months of winding through the Frontier maze of add-on charges and loopholes and restrictions, and never getting the miles from the credit card (with mafioso interest rate ), then comparing the actual cost for a flight with United (which makes everything so simple and easy and clear and fair) it turns out the cost is only a bit higher with United. And I get to keep my sanity. And I'm shutting down the Frontier credit card that never gave me the miles it promised. I like life without feeling scammed. And I'm willing to pay a bit more for that.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenver to St Louis
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"help at counter was awful"

(United States)

Not Verified | Flight was cancelled as many were because of the weather". Nobody was issued a voucher for anything, no help with finding a new flight, a motel (as we were all in a different country) nothing. The help at counter was awful and only stated What do you want us to do ?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCancun to Denver
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they nickel and dime you"

(United States)

Trip Verified | Frontier Airlines is genuinely the worst airline I have ever flown. They are dishonest, deceptive, and astonishingly cheap. The best way to describe them is "bait and switch". They want to bill themselves as a budget carrier, but the way they nickel and dime you with drip pricing, you don't actually save much money. First of all, their checked bag weight limit is 40 lbs, 10 lbs less than other carriers. And even one pound over triggers a $100 overweight fee. You get no carryon with your ticket, so that's another nearly $100 for a single carryon if you do so at the counter. They will keep you off the plane if you don't pay this, even refuse to print a boarding pass. All snacks are paid for on the flight, including non-alcoholic drinks. I paid almost $5 for a 12 oz can of club soda. Other items were similarly outrageously priced, and there was no menu so I had to ask about everything and the price. Everything on board was tiny, from the tray tables that were smaller than my hand to the bathroom, which was so small that when I was sitting on the toilet, my knees were pressed against one another and I'm not a big guy. The seats were almost on top of one another to cram as many people in as possible and didn't even have the option to recline the slightest amount. There was one incredibile person on the flight. Most of the flight crew were basically robots who did the job with little attention paid to the actual humans they were supposed to be helping. The person at the gate who gate checked my baby stroller didn't tell me what I should do with all the paperwork they gave me, so I had to juggle a baby, stroller, paperwork, and a diaper bag at the plane entrance to do something I could have prepped more comfortably if they gave me actual instructions. This is worse than famously terrible Spirit Airlines. A wretched experience that I am not looking forward to repeating on the way home, but they've already stolen so much from me and would take even more to change flights that I can't afford to get literally any other carrier. The worst part is that, considering the overwhelming number of bad reviews and the fact that they still exist, this will only have a minimal effect. .
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Denver
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“customer service is an absolute joke”

(United States)

Trip Verified | Frontier may be the worst airline. When you search for flights they come in 100-150$ cheeped than United or Delta or any respectable airline. They charge you to choose your seat, pay for check bags and carry-ons. Then they charge you $25 to put on a bag tag to show where your bag is going. The seat on the plane a very little to no cushion. They don’t recline. If you are on a flight over 2 hours it’s very uncomfortable. The customer service is an absolute joke. Terrible is to good of a word to describe it. No one will pick up a phone and talk to you it’s all through text. They will then ask you to email them details about a problem and don’t respond as promised.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCincinnati to Miami
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“fly someone else”

(United States)

Not Verified | I booked flights from Denver to Cancun back in early October, our flights have changed multiple times so good thing we haven’t booked a shuttle yet. I had a work thing come up and I needed to change my return flight to Dallas, I called their third party customer service line and was told I would have to pay the difference in the flights and $150 service fee, the flight was $80 so I just bit it and decided to keep my original booking and fly frontier from Cancun to Dallas. I rebooked this a month later so early November. It’s not three weeks from when we fly back to the States and Frontier notified me that my 3 and a half hour flight to Dallas was cancelled and I was out on a 13 hour travel time flight that would go to Atlanta and then have a 6 hour layover then go to Dallas (makes zero sense) so my complaint is that I understand that my plans change, I pay for the consequences, their plans changes and boohoo it’s your problem to fix not theirs. So not only am I losing money on a wasted plane trip back to Denver that I won’t be on, I had to book a more expensive flight through another airline for my flight to Dallas because it is short notice. I don’t get $150 change fee for their inconvenience. I’ve emailed them with my review and I highly doubt I’ll ever hear back. This is minimal given some of the other reviews I have read but once again, we are just a number to this company, we don’t matter, we just provide them their paychecks. Save your time and money and fly someone else. You’ll save money in the long run. We haven’t flown out to Cancun yet but I’m just waiting to see what the next added cost will be. I wish I was shocked but to watch their collapse into absolute shit has been sad, they were a great company back in the day, if they could see this company now I would hope they would be disgusted, embarrassed and ashamed of their treatment to their paying customers and their total lack of responsibility and compassion. I do want to say that I haven’t had a problem with their staff ever, it’s just been leading up to the flight where they truly do not care about you.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenver to Cancun via Dallas
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

“won’t help you if problems arise”

(United States)

Not Verified | This is the first and last time we’ll ever take Frontier. We took this flight only because our previous one was canceled. Both airports were somewhat out of the way which is inconvenient but we took what we could get. When buying the tickets, we thought it was ridiculous to be charged $100 extra for a bag over 40 lbs but we went ahead anyway. When we went to claim our bag, one wheel was missing, one was broken, and another was likely structurally compromised as it broke soon after. I honestly don’t know how a suitcase could be broken that badly if someone tried, let alone if only carelessness was involved. We filed a claim for a refund but they said they wouldn’t help us because we didn’t send the file in the time period that they wanted. Even if there was good reason for that policy, it was unreasonable to expect customers to just “know” that. I tried to explain that and I posted photo proof of the damage (including the time it was taken, which was soon after landing), but they didn’t respond. They didn’t care about proof or security cameras or anything. They just want to penny pinch I suppose, to the expense of their reputation. This airline doesn’t treat their customers well. Even if you encounter no problems on a flight, they won’t help you if problems arise on the next flight. We wasted too much money on this rip-off of an airline. Steer clear and don’t make the same mistake! Their customer service is awful. It’s better to pay lots more for better service somewhere else.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhoenix to Salt Lake
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“ avoid at all costs”

(United States)

Trip Verified | Arrived at Philly airport at 4:00am on 1/16/24 to fly to Orlando, flight got delayed from it’s original departure of 11:20am, it got delayed till 1:00pm and after taxing to the runway it was cancelled due to mechanical issues so we got put in a different aircraft due to leave & 3:30pm and after a couple of hours in the plane waiting for de-icing, flight got timed out so it got cancelled again without any other news. So we have been trying to fly for over 24 hours and had to pay a hotel plus all the food. Frontier Airlines so far is the worst airline and it needs to go out of business but people need to read the reviews and do not use them. I really suggest travelers to use a different airline, avoid at all costs flying Frontier.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Raleigh NC via Philadelphia
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"experienced wonderful service"

(United States)

Not Verified | I flew with Frontier Airlines last December and we experienced wonderful service from ground staff and cabin crew and the crew helped me put my backpack in the over-head bin. There was no wifi or Entertainment screen so we used our time to sleep in the flight. Value for money was great too. Seat was comfortable. There were no snacks onboard though. Will fly with them again!
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Santa Ana
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

“worst airport staff”

(United Kingdom)

Trip Verified | The worst airport staff at Frontier Airlines I’ve ever encountered anywhere, not helpful at all. I was travelling with 2 children so I had to fill in 3 Ecards because I was travelling internationally, I asked for help as I didn’t know I had to do this. I checked online and nothing said I needed to do this until I tried to check my bags. The women at the front desk was very rude and loud, told me to move if I didn’t have my ecard ready, she didn’t try to help just shoved me off to the side and told me to fill it out online and get out the way and to join the back of the line when I’ve done it. I managed to do this it took me over an hour and a very nice woman took the time to explain this to me from a different airline. We arrived at MCO with 90 mins before our flight, more than enough time, when I finally got to the rude woman again she hurried me through, the first 2 bags (the kids) were both under by 6kg & 5.5kg then told me 1 of my bags was over 0.5 kg hardly anything & my other bags I paid for were both under but she told me I still had to pay the $79.99 and I didn’t have time to argue and I would miss my flight if I didn’t hand over the money, she said I’ll stay here all day and you may miss your flight I don’t care you got to pay lady. I said my other bags are under I’ll just take something out and put it in the other case, she said no if shes taking it off I can miss my flight and get to the back of the line. Honestly the woman was a bully, I suggest Frontier look in to their staff. Based on that 1 horrible woman I wouldn’t want to fly with Frontier again, I’d rather pay 2 or 3 times more money to make sure I never encounter that sort of treatment again. I don’t know if she didn’t like her job or she just didn’t like me.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Punta Cana
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no