Frontier Airlines

Not Verified | Tampa to Cincinnati. My flight was cancelled due to mechanical issues, that I found out about after arriving at the airport. I had taken a cruise on Carnival that was great so I got to the airport about four hours early. The flight was already cancelled, but no ticket agents available since they don't come out to help until two hours before departure. There was a large group of us just sitting in line for two hours waiting. Once the ticket agents came out they didn't have any other flights I could get on for four days. The ticket agent explained that Frontier would assist in covering some of the cost and there would be three options available. 1. Get a hotel to wait until flight available, 2. Book with another airline 3. Get a rental call. All the details would be in the email that I would be receiving shortly according to them. Since other flights were substantially more expensive I decided to drive home (1000 miles). I obtained the cheapest rental I could and headed home. I never received an email, so I called customer service. I spent almost 2 1/2 hours with customer service being told they could not help me because I didn't have an actual letter from the ticket agent stating they would cover my car rental cost. It cost me almost $500 to drive home with rental fee, gas and Wendy's. I would have been happy to get back half, but Frontier was not willing to do anything. They acted like they were doing me a favor by giving me back my flight expense on a flight they cancelled. If your flight is ever cancelled do not leave the ticket counter without a written agreement from the airline with the options they will cover. There were four people in our party that has no desire to ever fly Frontier again all over a couple of hundred dollars.

Not Verified | Atlanta to Orlando. Frontier Airlines is by far the worst airline to ever fly with. My family and I booked trips to Orlando with them at the beginning of March for a trip in April. My flight was at 6:00 am on a Friday. Frontier sent me a text message at 12:30 am stating my flight was canceled. I called the airlines and was on hold for 45mins. The rep told me she did not know why the flight was cancelled and could reschedule the flight for the next day. I needed to be in Orlando that do for a very important business meeting. I then drove to my airport in Atlanta to speak with the frontier agents, and no one was in sight. Another family was there crying because they was also on this flight. Also, let's mention I was flying with an 8-month-old. The only flights that was available with a different airline were flights with 2-3 layovers which were not going to be possible with an infant. My family and I then had to spend thousands of dollars to fly with Delta to get us to Orlando before 2 pm. The other half of our family was rescheduled by frontier and cancelled twice this same weekend. This was beyond ridiculous. We were hung up on by a numerous amount of agents that were also very rude to us when not even attempting to help much.

✅ Trip Verified | You get what you pay for, everything about this airline is subpar. Pilots were the only saving grace in the whole experience for a safe takeoff and landing and expeditious in taxiing. Bag drop at the airport needs a major upgrade, takes way too long. Flight was delayed with no update from the gate attendants, at the very least keep us updated with what is going on. Baggage claim at Baltimore was again poorly organized and took triple the time it takes major airliners. The overall “cheaper” pricing doesn’t get you bags if you’re a civilian, only worth flying Frontier if you’re military. Pay the extra $50 to fly with United, American, or Delta. Pass on Frontier.

✅ Trip Verified | Today was supposed to be my (and my three kids) first flight with Frontier Airlines. It was a disaster. The aircraft had some mechanical problems. Those things happen. The communication from the staff was nearly non-existent. They showed up at the counter to announce delays (from 4:00 to 4:45 to 5:15 to 5:45 to 6:45 to 7:30 to canceled), stayed for a few minutes and then left. The passengers were generally unaware of what was happening. Naturally a long line formed in front of the counter because folks were changing - or attempting to change – their flight arrangements. No other customer service agents came to relieve the line. An email ended up being sent. The next available flight was not for four more days! Four options were given: 1) Up to $400 credit/traveler for travel with another airline. It’s Spring Break on 12 hours’ notice. $400 does not cover that. Not even close. 2) Full credit for my ticket plus $100. Essentially, the $100 voucher pays to ensure that the passenger does business with Frontier again. With flights as expensive as they are now, $100 is not much. The full refund (see option #4 below) is much more attractive but it’s cash in hand I have no chance of losing to circumstance. 3) Up to $400 total (not per traveler) for alternative transportation. In my case, this would have been a car rental. Between car rental and gas this also does not come close to covering my trip. It is also useless. 4) A full refund which is unfortunately the best and only option. After spending the day at the airport and disappointing drive home I had to look my kids in the eye and tell them that their trip to see their grandparents was canceled. I have never experienced a worse traveling experience than I experienced today and one of the most disappointing experiences in my life. Problems happen. Mistakes happen; we all make them. The true test of character as a person or a business is shown in response to those problems. Frontier’s response to these problems was downright atrocious and that is more telling than anything. I would encourage them to review their policies and ensure that they can meet their customers’ needs in the event where they have issues. I would also encourage them to provide their staff with basic customer service training.

✅ Trip Verified | We traveled to Puerto Rico and it was a disaster. Going from Boston to Puerto Rico, the flight was changed from 11.25 am to 10.41 am and we were never notified. Fortunately, we were there early. So, we made it. But the return trip was a disaster. The flight was programmed for 3.44 pm and it was changed to 7.30 am. Again, we were not notified. So, we missed the fight and got stuck. We called customer service and the number was always busy. Submitted a complaint online and no one called back. We had to go in person to demand a refund since they didn’t have another flight until four days later. Still waiting on the refund. This has been among the worst experiences I’ve had with an airline and it was my first Frontier Airlines flight.

Not Verified | I am still waiting for my husband to arrive in Buffalo from FLL. His plane was scheduled to leave FLL at 7 am, it is now 1 pm and he has not boarded the plane yet. In February we flew to Cancun from Cleveland on Frontier. We waited an extra 2 hours to depart that time, missed our shuttle in Cancun and waited more time for that to return for us. The Frontier staff "forgot" to bring the immigration forms, so we waited extra time after landing to get those. The flight back was also delayed 2 hours and instead of getting in to Cleveland at 7, we arrived at 9.30. A debacle at the airport in immigration took even longer. While that was not Frontier's fault, it still got us to our car to head home (2.5 hours away) so we made it home by 1 am. Not fun! Frontier has lost us as a customer. I can put up with the fees for everything, since they do offer non stop flights at reasonable rates. I pack light and buy my own snacks after TSA inspection. But, if every time I have to add several hours to my "flight experience", forget it.

Not Verified | Late departure on the 31 March. Boarded on time on 3 April in Ft Myers only to have the crew announce they cannot locate the Captain. A few minutes later they announce they found the Captain but that he is in Miami. Later they announce the pilot is trying to get a cab from Miami to Ft Myers which could take at least three hours so they finally let us off the plane. Now waiting to see if we depart in another 3-4 hours. I heard nothing but bad things about Frontier but since it was a direct flight thought I would give it a try. The staff at the gate and flight attendants have been very kind and apologetic. It appears they are used to this

✅ Trip Verified | My girlfriend has been flying the direct route from Buffalo to Ft Myers and back due to its "fast" non-stop route. Forget fast! The 3 hour flight has always turned into a 5 hour minimum debacle at best! Leave late, gate not ready upon landing, wait on the tarmac an hour for the plane in front to load and push back. Its a never ending circus of mistakes, from the flight crew, the ground crew, to the gate agents! Todays flight sealed the deal that I will pay for all her future tickets on another airline so she does not have to ever endure the pain of Frontier airlines ever again! Flight 910 from RSW to BUF seemed like there was a possibility that all looked normal. I said "not possible"! Boarding was delayed due to waiting for flight crew. That was quickly resolved after 15 minutes when the crew decided they should show to the gate. Why should employees be on time? OK, just 15 minutes. Boarding begins and all are onboard. Then the announcement. We do not have a captain! Guess where he is? Miami! All passengers are deplaned and told that the pilot has been put into a limo and is being driven from Miami. Should be here in 3 hours so go play with yourselves in our swanky waiting area with nothing to do. If this flight does go, we will celebrate that it was the last flight she and my sanity have to have with Frontier airlines.

Not Verified | Frontier Airlines is an absolute joke. My wife has been on a layover for multiple days. Her flight was supposed to land at BWI on Thursday at 630. It is now Sunday at 1224 and they just canceled her flight for the 3rd time. She has been on a plane 3 different times only to be taken off and basically told nothing! We have had to book 2 different hotel rooms at our own expense and looks like we are getting a 3rd. They also charged her for a carry on bag again after we paid for it and they cancelled the flight. She is going to DC because her father passed away and the unnecessary stress this airline has caused us both has only made everything worse. Couldn't be worse. Everyone who works around the airport in any capacity has said to her, "Oh, you must be with Frontier." It is literally the joke of the airport.

✅ Trip Verified | There were storms in Florida that delayed the flight, but after the airline got clearance the Captain was debating to fly or not. He took an extra 2 hours before deciding to go. Now I’m in Orlando. My hotel is 26 miles away and since the Captain took his merry ole time, we landed after 11pm and the car rental place closed at 11. Thanks for nothing. To hell with frontier. Don’t use, they are worthless.