Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3602 reviews
2/10
3 star Skytrax Rating
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1/10

"I will never fly with this airline again"

(United States)

Trip Verified | Horrible experience. The company is money hungry with hidden fees. I paid for two carryons accidentally but I only had one. I asked for a refund. The front desk attendant gave me a number to call and told me I can receive a refund. I called the frontier office and I was told there were no notes left on my account to receive a refund. I left a complaint and they told me they don’t give refunds for a carryon I did not have! Not only does this airline not work on one accord, they can’t fix a simple problem. If I wanted to scam Why would I only tell them about ONE carryon. I will never fly with this airline again. The lack of customer service is disappointing. After paying $477 they can’t refund me $67? It’s not worth it. Plus no snacks. Just fly with airlines that value customers over money. I attached a photo that shows what they state is non refundable and a carryon is not something they noted to be non refundable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Baltimore
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"you made time to make a kid happy"

(United States)

Not Verified | The pilots of 2386 who saw a 6 year old who was curious about the plane. They showed him the cockpit and engaged him in conversation. He will never forget his first flight. This is how dreams are formed. To those pilots, thank you. I know you were busy getting ready to do your job, but you made time to make a kid happy.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMyrtle Beach to Philadelphia
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Staff in Orlando airport was very rude"

(Israel)

Trip Verified | Staff in Orlando airport was very rude. We are in our 80s and we paid for seats with leg space which we need for health reasons. They gave us the worse seats on the plane instead of what we paid for. The flight was very difficult for us. They said we will be refunded for the seats fee but that didn't happen, we had to challenge the payment with the credit card company.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Las Vegas
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Will not fly Frontier again"

(United States)

Not Verified | Checked in 3.5 hours early. Took an extra 30 minutes or so to take off from scheduled time. No Wi-Fi on plane even though it’s advertised everywhere. After we land we wait at baggage claim for 2 hours. The trolley belt kept breaking and taking 20-30 minutes to start again. After 2 hours we went to the baggage service desk and we were told our bag didn’t make it on that flight in time, despite having checked it in 3.5 hours prior to our flight. They say the next flight in will have our bag 9am the next morning. On our way home they call and say they found out. Horrific and embarrassing company. Will not fly Frontier again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhiladelphia to Orlando
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"refused to waive its own change fees"

(United States)

Not Verified | My son and I were visiting Yellowstone National Park and were supposed to fly home from Denver, CO to Phoenix, AZ. However, due to the historic flooding and mandatory emergency evacuation of Yellowstone through the west exit, and snow storm preventing travel along the two northern routes to Colorado, we were unable to make it back to Denver, and had to switch our return flight to be from Salt Lake City, Utah. Frontier refused to waive its own change fees, so exploited and profited from a natural disaster and mandatory evacuation.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSalt Lake City to Phoenix via Tucson
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"absolutely atrocious"

(United States)

Trip Verified | Denver to New Orleans. This was absolutely atrocious and I would rather drive 18.5 hours than fly with Frontier again. Flight canceled, fine, that happens, first we were told for weather then it turned into a broken wing, then offered a refund or a new flight 3 days later, no comp for hotel stay. Flight with another airline to get home in time for work was only half my refund. Staff said "your options are refund or fly out Monday, all other requests will be denied"
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to New Orleans
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"No more Frontier bookings"

(United States)

Not Verified | Milwaukee to Phoenix. My flight from Phoenix to Milwaukee on American was canceled. I was suppose to fly Frontier from Milwaukee to Phoenix 6 days later. When I called Frontier to ask for a refund, I was told that it wasn't their fault that my flight was canceled, so I would not be entitled to a refund. Noted, I gave them a 6 day notice, plenty of time to fill up my seat. They didn't even offer me a a partial refund. No more Frontier Airline bookings from me.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMilwaukee to Phoenix
Date FlownJuly 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"The day of they canceled my flight"

(United States)

Not Verified | This was my first time flying with Frontier, so I didn’t know what to expect. The day of they canceled my flight sending an email around 6 in the morning (my flight left around 10). They offered compensation for a new flight but didn’t even pay for the full amount, forcing me to pay more just to get another flight after they canceled on me. I bought insurance and they seemed to be no help either in helping, what’s the point in even paying?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Atlanta
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I would never go back to this airline"

(United States)

Not Verified | I would never go back to this airline, it is very unorganized, they changed our flights 4 times and then still delayed the flight 2 times. We bought direct flights and they changed them to ones with stops, the seats are as hard as a rock and they have no entertainment. I wouldn’t ever recommend Frontier Airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to San Francisco
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a mistake I will never repeat"

(United States)

Not Verified | Website says check in "at least 2 hrs" before your flight. Apparently, after waiting on line to check in for an hour after our original flight got bumped 4 hours out, we were told we couldn't check in until 2 hrs before the flight. This was post nowhere online or near check in. After stating that to the check in attendants, they said "we don't manage the website/info" then called for the next in line. So after hanging in the airport for hours for a flight they bumped out 4 hours, I got to get on line for another hour to check in again in which they decided to take a break and not decide to do any work until 20 mins in. I know I'm not the only ones there since all the other customers were expressing the same opinions. We will never use Frontier or Spirit airlines again. This is a mistake I will never repeat.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas to Philadelphia
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no