Frontier Airlines

✅ Trip Verified | San Diego to Tampa Bay. I knew Frontier had a bad reputation for price gouge on bags, terrible customer service and unreliability and it seems they didn't disappoint. I paid an extra $250 for my girlfriend an I to have checked bags, carry on and "premium" seats. The Seats: The seats they claim give you an extra 8 inches are worthless. They are about the same as the rest of crammed seats on the plane and if you sit in the very front row you'll discover you have less legroom and personal storage then anyone on the plane. Checked Bags: Frontier does price gauge like crazy for those checked bags. As mentioned I paid for a bundle do that included my checked bags. Which came about to around $250 for 2 people. Well what they don't tell you is if your bag is over the 40lbs limit you have to pay an extra $50. For a single pound! But that's not even the worst part. We had a layover in Vegas and they misplaced our luggage. When talked too baggage services an they, "This happens all the time". So we filed a claim and they guaranteed us our bags would be back next day. The following day, they contacted us and told us that they received our bags and said we needed to be there before 11 o'clock to pick them up. And I arrive at 10:15 to pick up the bags and the ones in the baggage claim area. So we go to the check-in ticket stand to ask for assistance. The single employee Who is visible that works for frontier says "well you guys are just gonna have to wait til 11". At this point I almost lost it, because I was understanding of the system with it not being the employees fault. But clearly they don't care. I can visually see my bags in the baggage claim area and they're telling me I have to wait longer after they messed up. So my friend and I waited an extra 45 minutes to collect the bags that they misplaced. And of course they didn't shop back up to the baggage claim area on time. So I walked back to the checked bag area where there are literally eight employees standing around. When I asked them if they can assist me getting my bags two of them gave me dirty looks. And said you have to wait for the lady to go to the baggage claim area to do it because They were too busy. I'm so happy we paid the extra $300 for them to manage our bags. By the way you'll also see just help busy they were when I asked him to help me in the pictures that I post.. Clearly they were having an emergency that they couldn't help one customer. Do not fly this airline, their customer service is terrible, they will lose your bags, and they overprice on basic services

✅ Trip Verified | Trenton to Tampa. The customer service was remarkable! My man and I are flying to Miami from New Jersey for his birthday and decided to land in Tampa. We had no idea it was a 5 hour drive. However, I was able to modify my return flight with NO issues what so ever. The staff were extremely helpful. I asked her 100 questions and she remained patient, calm and found us a different flight! Wonderful customer service!

✅ Trip Verified | I fly all the time and in spite of the bad things I heard about Frontier I decided to give them a try. Firstly the check bag policy is ridiculous. I had to check my daughter who is 10 small bag she totes her toys in for $69 going and $79 coming back not including my other 8 bags (family vacation). The return flight was supposed to depart at 9:44am it was delayed 5 hours without any warning. It is the most miserable experience I have ever had with an airline. We are a family of 9 travelers with 1 in a wheelchair. I would not recommend this airline to my worst enemy. It may be cheaper but you truly get what you pay for. Instead of relaxing until check out at our resort, we get to sleep and be cold and uncomfortable at the airport.

Not Verified | Frontier - Customer service is awful. Unhelpful. To speak to a customer rep we need to pay. Advertised for a cheap price. Price of ticket is 225 plus seats is 70 plus. Baggage - minimum - one carry on and one check in - approx. 100. So minimum they cost $400 per ticket from SFO to Las Vegas and back. Customer service is awful. Onboard service is awful. Seats are very congested. Never fly with them again. Racket offer a package of $400 which includes 1 checked baggage, pre boarding, 1 carry on bag, cancellation possible, change possible, better seats - do we need to spend $600 plus to travel from Las Vegas to SFO just 400 miles (to and from). Avoid.

✅ Trip Verified | I will never fly Frontier again. What’s sad is that this is one of the most eco friendly airlines but I cannot support their business and will be vocal to all my friends about my experiences on this airlines. Our A/C was broken, the flight time was changed 3 times, we were loaded on the plane only to sit there without AC mid summer for two hours. While waiting, the flight attendant mentioned the 3rd engine was broken (don’t say this even if it doesn’t effect flight - it just sounds bad), and that they didn’t have enough fuel to get us to our destination. It took one hour to get fuel. The employees were rude with no prompt for such reactive responses. And although the baseline ticket prices were cheap, in the end it’s never worth it. Not only will you get experiences like this but for every bag it’s $40-$80 unless you bring a backpack on, $30 to buy your seat, and $20 if you want to board early. I hope Frontier or access to eco friendly airlines change one day, but until it does, don’t fly Frontier. Especially if you’re on vacation. It’s just not worth it to start or end vacation this way. It costs the same to have a significantly better and more peaceful experience with another airline.

Not Verified | Cleveland to Las Vegas. Possibly the worst company you could fly with. My flight from Vegas was canceled with a friend - they refunded him the return flight, I had to put $900 out for two one-way tickets home and $300 for a 2 day stay since the next flight was not till the redeye 30 hours later, and miss wages for having to take a day off work. All to be told I am entitled to absolutely nothing from their company, If you would Like to have an enjoyable flight in a reliable airlines I suggest you pick any others they in front here airlines

Not Verified | My mother's booked a flight well in advance but her departure flight would be cancelled and was unable to utilize her returning flight. The cancelled flight was immediately issued her a refund but the returning flight refused to do so. The staff has been outsourced who are extremely disrespectful and have very nasty attitudes. They completely lack any customer service or kindness.

Not Verified | My son lost his wallet on the flight from Dallas to Denver and the gate agents would not let him go back on the plane and look for the wallet, they told him the cleaning people already went on the plane and now other passengers were already on there. They were no help at all. Then he went to customer service for Frontier Airlines and they were extremely rude and they did not help. My kids are flying alone and not one single Frontier airline employee would help them.

Not Verified | I booked my flight & paid for an aisle seat but when I was boarding my boarding pass on my phone didn't work cause they changed my seat without asking me. The boarding agent told me that I had to call reservations when I asked for an refund. When I called I was told that they couldn't give me a refund because they didn't note my reservation for a refund. We already was late boarding but if I would have known that I would have held up my flight to get them to note my reservation so I could get my money back from this airline. Unless this is all you can afford or are in a jam and need to get somewhere. But if you are in a jam and have to use this airline I recommend that you don't pay for your seat cause they may change it without asking you and then the boarding agent will lie to you so this airline can keep your money.

✅ Trip Verified | I will never fly Frontier again! What a hot mess. It was a direct flight from Orlando to Syracuse they never put No one on the flights luggage on the right plane on Sunday. I get to Syracuse they tell me it'll be in on the next flight Tuesday after 1130 you can just come here to pick it up or put in a claim. Well the "claim" was to have it delivered. So I chose the option of coming directly to airport to get it. Figured it was the safer option. No one at the counter, the delta guy knocked on the door the Frontier agent came out, knows nothing and says the next flight is at 3pm but not from Orlando! So no one knows anything. Also side of there was no 1130 flight today! Call to make a claim now which I guess I should have done to begin with.