Frontier Airlines

Not Verified | Orlando to La Guardia. The worst airline, could not bring a small carry on without purchasing it. My personal purse is the only thing I could bring. I already purchased the ticket and now have to pay for a carry on! Highway robbery!

Not Verified | An “act of god” preventing 5 of us from flying Atlanta to Antigua. This flight was booked in July for August. This was going to be our first flight of many with frontier to Antigua for business. My mother died. I was one of her caretakers. We could not leave with her being hospitalized. She died the day we were suppose to travel. They offered us a full credit which must be booked in 90 days. Frontier is now not flying from Atlanta to Antigua the rest of this year or next year. They refuse to extend this credit offer. It is completely unacceptable to not extend or offer us a full refund. I provided doctor letter then death certificate and still denying everything we ask. Customer service will never transfer us to a manager and continue to tell us to email which we are doing and get the same answer every time. Never will I ever book with Frontier again. This deserves exposure.

✅ Trip Verified | Orlando to New York. On 9/22/2022 my friends and I were getting ready to head to the airport. Due to weather conditions our flight was canceled. We decided to call Frontier to reschedule our flight for January, they insisted on charging us $100 fee per person. My friends and I lasted over 2 hours waiting to speak to someone and received almost zero assistance. We thought the process would have been easier since we purchased insurance for our flights. Due to the cancellation and the horrible service provided by Frontier, I spent my birthday being on the phone with customer care trying to find a resolution and at the very least, empathy. The customer service representative never provided their name and would repeatedly hang the phone the moment we tried to explain why we wanted to cancel/reschedule. This was absolutely the worst experience I’ve had with an airline and I certainly would not recommend anyone book with a flight with Frontier. Save your time and money.

✅ Trip Verified | Flight was delayed 3.5 hours taking off from TPA. Gate agent made announcement that Planning Group for Frontier had made arrangements for all connection flights to be made. Once arrived in Denver, missed connection flight to MSO. Frontier customer service said we would be put on next flight out, which was 3 days later. No effort was made to get us on another airline, no effort was made for food, hotel. Customer service just stated "couldn't help us with that". Had to purchase another ticket on another airline. Frontier said they would refund us $200/ticket (2 tickets were purchased), yet we only received $178 refund. Customer service thru their website said they couldn't do anything about that, we would have to work it out with Customer Service in Denver, yet they could not give us a phone number to talk to them. Our flight was at 7:30 am from TPA, once we were all loaded up they discovered a maintenance issue. They deplaned us, and moved us to another gate. After a short wait another plane pulled up, but no passengers got off of plane. Passengers joked "They pulled it out of Maintenance". We boarded the new plane, and before take off pilot made an announcement "Plane was in for Maintenance, and the Maintenance had not been done". We deplaned again. After Maintenance was complete, we boarded again. We understand Maintenance issues happen, but to not help their passengers that are affected by their delays is not acceptable. Worse Customer Service I have ever worked with!!

✅ Trip Verified | Lines were long, bag limit size has decreased, and customer service is rude. Recommend flying anything other than this airline. The low flight costs, are countered with a $79 bag check fee. Can’t say enough negative things about this airline and regret every stepping aboard one of their planes.

Not Verified | I purchased a cancellation protection on this flight and the airline is not honoring it. I had to cancel during COVID; The cancelation policy said it had to be used within one year. While trying to book with my credit they are saying it has already been used, which is completely false. I do not recommend using this airline because they do not honor their policy.

✅ Trip Verified | Outbound flight was fine. Hard seats and all, but we arrived early. Return flight delayed several times, ended up 5.5 hours total. Customer service was deplorable! Wouldn't honor the meal voucher policy on their website. Some of the regular staff tried to be decent, but they were powerless to help. Supervisor, when she finally showed up, was incredibly rude! Said the policy online was incorrect. Terminal full of upset passengers!

✅ Trip Verified | They delayed our flight for 48minutes after 48 minutes it was pushed back another hour and so on. We waited 8 hours. For them to tell us it was canceled and our flight wouldn’t fly until the next day. The worse part is that the workers were extremely rude and unhelpful. They denied switching us to a different flight or a different airline. They also couldn’t accommodate us to stay by a near hotel. They did not care or offer solutions. We lost one night at our hotel which was payed for thanks to them. They also charge you 57 for a checked bag and 65 for a carry. I will never fly with them again.

✅ Trip Verified | Had to contact customer service beforehand with a question regarding my flight. Even with my specific question and having to use their chat option, as it was after hours for their call center, my question was answered in a satisfactory and efficient manner. Checking in my luggage at ATL was painless and efficient, and the counter attendant was very helpful and courteous. The gate agent, also friendly and courteous, though the boarding process was unnecessarily, slightly confusing. The flight crew and even the pilots, friendly and upbeat. The plane itself, very clean and modern, couldn't have been any more than 3-4 years old. The seat, being within the first 3-4 rows, was remarkably spacious; more spacious than comparable comfort/premium economy sort of seats on Delta, United or American. Departed from Atlanta and arrived into San Antonio both early. I've used numerous budget airline carriers in the US over the years. Some suck (looking at you, Allegiant, Spirit and Southwest!) Others - namely Frontier - have the same business model but have provided me with a better overall experience. In fact, Frontier (at least recently) somewhat reminds me of what Southwest used to be back in the 1990s-2000s. Just don't expect WiFi or free food and drinks; this is still a budget carrier after all.

✅ Trip Verified | I was flying out of Oklahoma City and tried to step out of line to pay online for a baggage fee $65 no big deal, when a supervisor stopped me and stated that “carry on would be a courtesy.” I could have paid right there. She explained for the duration on my flight because it is after all one ticket with a layover. The next airport when I was boarding in Denver the lady at the counter was so rude and stated “No girl we ain’t doing all that here! This ain’t them.” Well to the contrary, it is. It’s all one ticket and one airline, Frontier. They charged me double what I would have paid online, what I originally tried to do. This airline changes peoples location (of flight at the airport) deliberately to make a quick buck. Better listen up because the location changes constantly. I will never fly Frontier again, I should have flown with a decent airline like Delta, I paid the same price. Never again. They treat their customers like trash.