FlySafair

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 114 reviews
4/10
No Skytrax Rating
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1/10

“Airline service is poor”

(South Africa)

Trip Verified | Have noticed over the past months that I have flying with Safari that there is a clear discrimination between priority customers and normal. The way I have been treated as a normal boarding customer is just accepted is society. Today I have waited as normal for priority to board until there was no one left in the line. Yet I was still kept back from boarding. The attitude of the airline staff and policy is no longer acceptable from the staff boarding the customers. On my flight out of Johannesburg on Tuesday 9th was just so bad. The staff were standing around not interested in boarding me as a customer until I told them they have a job to do. Airline service is poor.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJohannesburg to Cape Town
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Absolutely horrendous airline”

(South Africa)

Not Verified | Pathetic service from this terrible airline!! Flight was delayed by 5 hours, and was only informed at check-in when I was at the airport. Customer service is even more pathetic. They could not assist. All they could do was give a lame apology. Not even accommodate me on an earlier flight. They did not care that I had to miss my scheduled meetings etc. They could not even accommodate in a lounge to wait the 5 hours. Absolutely horrendous airline. I do not recommend! This is not the first time this is happening! They told me to forfeiit any obligations in Cape Town.
AircraftBoeing 737-800
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJohannesburg OR Tambo to Cape Town
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"best service I have received"

(Australia)

Trip Verified | The best service I have received. I’ve flown with them a few times. The staff are polite, interested in the customer and flexible which is rare these days. Really very impressive! with low prices one expects low service. Well done FlySafair. I appreciate you!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDurban to Johannesburg
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"told that my seat had been changed"

(South Africa)

Not Verified | This is the worst airline, with incompetent staff. I checked in online had my boarding pass only to be told that my seat had been changed. To make matters worse the staff members make up lies first staff member told me a story about balancing the flight, the other one then decided to say it was double booked. I’m very sure this is the very last time I'll book this airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJohannesburg to Durban
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"very clean and great service"

(South Africa)

Trip Verified | Flysafair is the best, very clean and great service. I would recommend that the flight attendants who speak on the intercom do not put the phone close to there mouth as no one can hear what they say Hold the intercom/phone a bit further away from your mouth so people can hear clearly.
AircraftBoeing 737 - 800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDurban to Johannesburg
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"very pleasant and helpful"

(South Africa)

Trip Verified | Nikita from Customer Support is very pleasant and helpful. Definitely an asset to the company. Thank you Nikita for dealing with all my queries regarding my next flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGeorge to Johannesburg
Date FlownMarch 2023
Value For Money 12345
yes
3/10

"super disappointed at Flysafair"

(South Africa)

Trip Verified | I have never had the experience ever like this evening. The flight was extremely full with seating uncomfortable, but this is not the main complaint. On landing they start disembarking from front and from back to front saying that the back passengers has to disembark to balance the plane. These passengers push past with luggage bumping and pushing to the front. I have in my entire lifetime of flying Never heard about this balancing and have never experienced it on any flight both local and international ever. This meant that passengers sitting on the wing were disembarked last and ended being pushed with the “abuse” of passengers and hand luggage on an already full plane sitting down. Yes so this at eye level. I am super disappointed at Flysafair tonight. Would not consider this as first choice next time flying
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePort Elizabeth to Johannesburg
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no communication, rude staff"

(South Africa)

Trip Verified | This used to be my go to airline but the past 3 or 4 times have been horrendous. Delays, no communication, rude staff, and staff not knowing the answers to any questions. I won't be using them anymore.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCape Town to Johannesburg
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Smooth process from booking to landing"

(South Africa)

Trip Verified | Thank you FlySafair for taking my 16 year old safely from Durban to Johannesburg. Smooth process from booking to landing. Thank you for communicating every step of the way!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDurban to Johannesburg
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Seats and cabin dirty"

(South Africa)

Trip Verified | Seats and cabin dirty. Interior side wall covers pulling apart and exposing insulation material of aircraft. Seats requires drastic maintenance, seat in front of me bending backwards on one side (window side seat 30 F).
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCape Town to Lanseri Intl Airport
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no