flydubai

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 418 reviews
3/10
No Skytrax Rating
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2/10

"Traumatic experience"

(United Arab Emirates)

Trip Verified | Traumatic experience on 9/11/2022. Sat in the Aircraft without taking off for more than 2.5 hours. Air-conditioning ineffective. It was only after a near revolt by the passengers that they decided to let us disembark without any clear indication of what next? Not a single FlyDubai employee to guide the passengers. Some Arabic speaking passengers were given some kind of information. The rest of us just sat there. Finally boarded the same aircraft 4 hours later. Again sat without taking off for about 1 Hour. Finally reached Dubai 7 hours late. Very poor handling on board as well as from FlyDubai After sales team.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteRiyadh to Dubai
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a disappointing experience"

(United Kingdom)

Trip Verified | Very poor customer service and a disappointing experience. Avoid if you can. This company offers a budget service far worse than other competitors and when flights get cancelled only offers a voucher instead of a refund.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Doha
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I wish I read the reviews earlier"

(Canada)

Not Verified | Absolute garbage airline. I flew my wife out with my 1 year old daughter buying tickets a week in advance. Not only was it 3x normal rate. When my wife got to the gate, they took her stroller to baggage claim, a stroller we flew with many times on different airlines claiming it’s not allowed on theirs. I spoke with a "customer care" agent who was non stop telling me their policy is against strollers on board. So I found their policy online on their site and had to prove them wrong. My wife got stuck on a 6 hour transfer stroller less. No service. As everyone knows, no refunds. God awful company, how and why people fly with them is beyond me, but once for me is enough, I wish I read the reviews earlier. Movies on a 2000$ flight cost money, meal is god awful. Stay away.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAlmaty to Bahrain via Dubai
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"service from the attendants was appalling"

(United Arab Emirates)

Trip Verified | I have flown a lot, and this trip rates as the worst I have ever experienced. I flew DXB - Zanzibar return (FZ1687 and FZ1688), outward on 10/10/2022 and return 18/10/2022. The service from the attendants was appalling with only a plastic cup of water offered to drink with a sub standard meal. Attitude from the attendants was also poor. They preferred to sit in the back of the plane and do nothing than attend to passengers. The seating was uncomfortable and crammed, and the air conditioner was set uncomfortably high. I tried booking the emergency exit row for more space (prepared to pay) but it was not available online, and on embarking they were open but snapped up by passengers paying on the spot. All in all a really poor experience for an expensive flight. If I have a choice I will never use FlyDubai again.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDubai to Zanzibar
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Don't expect any level of good service from the customer service"

(Qatar)

Not Verified | I was supposed to fly from Qatar to Dubai on the coming weekend and due to personal issues, I had to cancel my booking with FlyDubai. After deducting the penalty (which is understandable), they gave me a refund as a voucher. Who needs a voucher? I can't get back the money that I paid and that too after deducting the penalty? Don't expect any level of good service from the customer service. It was just horrible and they refuse to give information or pass on the situation to a higher authority. I have flown with FlyDubai last year from Georgia to Dubai and they have rescheduled my flight twice and that is just how pathetic their services are. I am so disgusted by their service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDoha to Dubai
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"airline is not cheap: their customer service is"

(United Arab Emirates)

Trip Verified | The entire holidays was booked well in advance, visas included. FZ cancelled not only the flight but the entire destination and they still want to give us a voucher instead of full cash refund. Their Condition of Carriage DOES NOT contemplate the issuance of a voucher in case THEY cancel the entire destination, but only if the passenger cancels because of a change in schedule. There is not even the Covid excuse now. Never seen such an incompetent customer service. Thankfully we didn't book business class as originally planned! Not to mention that "the credit card system is down" excuse has been used for the past several months and they force you to pay cash only (or via direct bank transfer), just to avoid bank charges. If it was a super-cheap company I would understand, but this airline is not cheap: their customer service is!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDubai to Al Ula
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"It was a humiliating experience"

(Australia)

Trip Verified | FlyDubai was my first leg of a 4 flight journey travelling with a 2yo child. I was carrying a basic folding travel pram which I was told during checkin could be carried on board to make life easier at each airport stopover. On boarding with FlyDubai the flight crew immediately started to make excuses as to why it was actually not possible to bring the pram on board; it’s not safe, does it fold, you will take up two spaces (I booked two seats so?) and they made me stand at the door to the plane while everyone else boarded insisting that only then would they see if there was enough space to take it. Standing with a child while different crew members gave me their own reasons why it’s not possible - one raising her voice and even threatening me by saying 5 passengers had been kicked off previous flights that day!) It was a humiliating experience, I was told beforehand it would be okay, and I was standing with a child the whole time with a long flight ahead of me. When everyone has boarded, one of the crew followed me to my seat and watched as I loaded the pram overhead. It’s so skinny when folded that it went in without any problem and there was plenty of space for everyone else’s bags. Honestly, the whole situation could have been avoided if they had simply helped.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNovosibirsk to Dubai
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"It’s outrageous and bad branding"

(United Arab Emirates)

Trip Verified | I booked Emirates from Dubai to Salalah. Flight was operated by Flydubai. I was flying to Salalah because I was participating in a cycling race. I needed of course to take a bicycle. I thought it would be fine given that I had booked though Emirates and I have flown numerous times with my bike. I thought everything was fine. However I was wrong. Since the leg was operated by FlyDubai apparently my normal luggage allowance was not taken into consideration. Even though my bike was within my allowance for size and weight flydubai denied taking it on board. Initially upon booking they told me to ring 24hrs prior to flight to confirm my sports equipment. Emirates never asked this but I thought on this occasion I would try. However when doing so I was told that the flight was full and they couldn’t load my bike. They made me book an additional and separate cargo shipment for my luggage for what I had to pay an had to pay extra 1000aed and go through the hassle of arranging and picking up at Dubai cargo terminal. And to my very surprise I then found out that they actually loaded my bike on same flight as I was booked on! Many of my colleagues never called to confirm booking and they got their bicycles on the plane, for free with no hassle. I was furious. Why did I have to pay all this extra money. FlyDubai is a cheap airline that use fraudulent upselling techniques to get more money out of the passengers. Why couldn’t they just have taken my luggage on board as normal like they did with everyone else. Don’t understand what a reputable airline, like Emirates, would work together with flydubai. It’s outrageous and bad branding.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSalalah to Dubai
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I haven't got any real help"

(United States)

Trip Verified | They lost my baby stroller during the interchange in Dubai. The baby stroller has been delivered in a few days, but as I already went to another city I was not able to get it from the airport. They don't deliver it to your address, you have to pick it up from the airport yourself. When I got a baby stroller, some important parts weren't there. I've contacted flydubai baggage service team and claimed that we can't use the baby stroller without those parts as it's just not safe, but for more than 10 days and more than 4 emails already I haven't got any real help.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNursultan via Dubai
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"failure to manage the time of the flights"

(United Arab Emirates)

Not Verified | Dubai to Tabuk. I'm waiting for my boarding and I was just shouted at for a simple misunderstanding. They asked me to come 4 hours in advance simply to cover for their failure to manage the time of the flights.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDubai to Tabuk
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no