flydubai

Not Verified | Totally useless airline by all means, ground staff are so unreasonable and never helpful, onboard the aircraft I faced the rudest cabin staff ever. Seat was so uncomfortable, to pass time I bought a headset to watch TV or music, I got the headset one and a half hours after I asked for it. On top of this when I asked why the cabin crew answered in a very rude way, I was astonished how an airline would hire this kind of ill-mannered person.

✅ Trip Verified | I have taken different budget airlines throughout my whole life and I do understand that the budget airlines have to cut cost in some parts in order to offer passengers a low airfare, so I'm not expecting high quality service like the 5 star airlines such as Cathay Pacific Airways or Qatar Airways; however, I have never had such a deficient experience until I took Flydubai. I took Flydubai (legally Dubai Aviation Corporation) in February from Dubai to Bahrain. It was merely an hour flight in duration. To start off, the seating comfort in the economy level is probably among one of worst across the budget airlines. Seats can be torturing to the passengers because they are rather flimsy with minimal back and thigh support, but seats can be tilted backward to give you extra comfort, fortunately it was just an hour flight so it was short enough to allow me to stand up and leave the aircraft. Each seat has an touchscreen infotainment display and it offers an array of movies and flight information. This is definitely a bonus for budget airlines; however, I still give 2 stars out of 5 stars in inflight entertainment because the passenger next to me was not able to interact with the infotainment display because there was a touchscreen failure. There is no buttons or remote to control the display so it was a definitely a bummer for the passenger next to me. In addition to that, there is no service whatsoever for the economy class. Despite it was merely just an-hour flight, the flight attendants could hand out water to the passengers at least; however, we have received zero beverage from the airline, which is quite unacceptable. They airfare should not only just cover the journey and infotainment, but also basic beverages like water too! I am not expecting the airline offers soda drinks or meals/snacks, but they should offer at least a bottle of water to each passenger. The ride is generally smooth thanks to the comfort brought by the aircraft Boeing 737-800. The flight took off and landed on off, which definitely scores 5 out of 5. Last but not least, for USD$250 roundtrip, this airline is definitely not value for money considering there is no service at all on a 1-hour flight. I highly do not recommend flying with Flydubai to any passengers due to their little to zero cabin staff service and no offerings of basic beverages.

✅ Trip Verified | The highlight of this flight was the Cabin Crew: kind, friendly, available to assist us (Amine and Vladimir are 5 stars). The breakfast served was ok. But the seats were so uncomfortable. The seats are so tight that the screen is right in your face (and if the person in front of you decides to recline its seat you will be inside the screen). After 2h I couldn't find a comfortable position to be seated, my back and my neck hurt. Definitely, an experience not to repeat.

✅ Trip Verified | The check-in process was easy. There was a slight delay of about 15 mins but it was no problem. Despite the limited room between seat rows it was still decently comfortable. The staff were very cooperative and friendly. The luggage arrived in good condition.

✅ Trip Verified | No variety for food and beverages; Poorly organized. The hand luggage is way smaller than în any other company and basically forces you not to take one. Worst flying experience of my life.

✅ Trip Verified | In one week, I had four flights with Fly Dubai. Bucharest-Male (Velana Airport-Maldives) and return. In every flight I froze from the cold. The ventilation was very strong and all the passengers asked the flight attendants to reduce the ventilation or make it warmer. Unfortunately, they did absolutely nothing, and we stayed with jackets and hats on our heads. The food is of poor quality. The coffee..better not serve it anymore.. In conclusion, quality-price, 4.

✅ Trip Verified | The worst airline I've ever flown. 7-hour flight, all paid movies, headphones for monitors, paid water, service not nice, 7 hours of sauna on the plane, non-working air conditioning, I do not recommend. I would like to add that the flight was bought with emirates and I had the worst flight.

✅ Trip Verified | Fly Dubai asks customers to opt to pay a premium to ensure a flexible ticket, which can be amended without incurring a penalty fee. However, what they do not tell you, is that there will always be a 'fare difference' to pay. This is because their 'change my booking' system is run from a separate, more expensive platform than the regular flight booking platform, ensuring the amended flight is more expensive than the original. It's basically a stealth penalty which is not in their T&Cs and highly unethical. I would urge all flight search engines to add a warning to customers regarding this fact.

✅ Trip Verified | Worst airline experience. I decided to go with my wife to Maldives for our honeymoon. I chose flydubai to get from Warsaw to Male. The ticket was around 20-30% more expensive than from cheaper airlines. I decided to pay more because there was short stopover (3-4 hours) on connecting airport (Dubai). After paying for the flight and getting booking confirmation from flydubai I booked hotels in Maldives. Few days before the flight I received e-mail from flydubai that the time of my flight from Dubai to Male has changed because of operational reasons and now there is only 15 minutes of stopover in Dubai. Shortly after the whole flight was cancelled and I was given a choice to either switch to another flight (for free) or get the voucher to use in the future (no option to get your money back even if flydubai cancels the flight for their own operational reasons!). Since I already booked and paid for hotels in Maldives in time corresponding with my flight that was cancelled I had to choose another flight with the same date of arrival with 11 hours of stopover in Dubai. Few days later I get another e-mail from flydubai informing me that the time of flight has changed again and now I have 12.5 hours of stopover in Dubai. Luckily (it seemed) now because the time of departure was changed again it was possible to get back to the flight almost identical to the flight I originally bought. I wrote e-mail to flydubai kindly asking to rebook me to my original flight without additional payment describing what happened. They denied saying that I already switched to another flight so if I want to change that again I have to pay. I wrote again kindly asking to reconsider since the whole situation was caused by flydubai (operational reasons). They denied again. Best part of their reply was saying that my e-mail will be forwarded to the management to improve my future experience with flydubai and they will do everything to continue to exceed passengers' expectations. I asked them to forward my e-mail to the management to improve my present experience. The replied that any further correspondence from my side will be treated only as feedback. On top of that my flight from Dubai to Male was delayed so I missed the speedboat from Male to the island where I booked the hotel and I had to pay for a night in hotel in Male and go to my destination on the next day. Also, even though there were many empty seats is the plane my wife was seated many rows behind me so I had to ask another passenger to switch with me. Returning flight from Dubai to Warsaw was also delayed. This time I was seated next to my wife but in the last row so we had to put our hand baggage in front of us. The only good thing about this whole situation is that I had plenty of time in Dubai (12.5 hours) to write this review of my experience with flydubai. I'm giving more than 1 star only because the stewards on board of the plane were nice and the meal served on the plane was decent. However it is very unlikely I will ever use flydubai again.

Not Verified | Last year I had a pathetic experience with Flydubai, they cancelled the flight at the very last moment without any reason. I was travelling to Dubai from CCU. It got cancelled & no refund, only voucher & we have to book Emirates with a much higher price. This business model must change. This time it got delayed on both journeys for 1-2 hours without any proper clarifications. Upon asked, they will provide standard answer of technical issues, blah blah. It is worst experience with this airline.