flydubai

✅ Trip Verified | The worst airline I have ever flown with. They are delayed, leave passengers on the run way waiting in very hot conditions with air conditioning on. The latest flight with them, I was five minutes late, was not allowed to board. I was not transferred to a later flight I had to pay over £1000 British pound for another flight, only 1 hour away . Please do not travel with this airline , it will be the worst experience you could ever imagine .

✅ Trip Verified | I will never fly with this airline again. Seats are extremely uncomfortable, definitely not enough staff as they had to run around the plane back and forward attending to people. The entertainment are movies, games, and tv shows which are abundant, and all of these are behind a paywall, but i believe it is worth it. Overall not worth flying Flydubai, as even the cheap price cannot justify the poor flying experience that a person has.

✅ Trip Verified | The worst customer service ever! I have booked my ticket yesterday and due to the poor mobile booking application date picker the date selected was 2 days earlier then my actual return date. I called the customer service immediately and they told me that I have to pay modification fee of 200 USD when the entire ticket cost was the same and the ticket on that day was even cheaper! Following the advise of the operator I send an email informing me exactly the same without regard to my request whatsoever. I don’t normally fly with flyDubai but for sure after this experience I will not repeat that. They spoiled my entire vacation before it even started. And not because of this ridiculous policies, but because Of the disregard they treat customers with. If I had a choice I would have never chosen this airline but as at the moment this is the only direct flight to Sofia I have no other choice.

✅ Trip Verified | Worst ever experience with Flydubai. First shock was given by the guy who are standing before the passenger ques to allow them to go inside while he was asking everybody where are you going. In our turn he asked us and when we answered to Madinah He immediately responded the flight is cancelled. I told him how come it is possible as its a Hajj flight, he said don't know go to flydubai counter. We went over there and they said its not cancelled, rather delayed, you can go and take the boarding pass. We took the boarding pass and went inside. The other shock was inside when the flight was delayed initially for 1hr then later showed in the screen almost more than 3 hrs - nobody explaining and no announcement made that what is going on. Then our return flight with same airline but from Jeddah, which although boarding on right time but delayed about 1 hr and we were sitting in the plane without proper air-conditioning and nobody announced the delay and the Captain didn't say any single word in the whole flight about the delay or do apology.

Not Verified | I expected way more from this airline due to the fact that the money they ask for approximately equals the ticket price of high-level airlines like Qatar Airways or so. For sure it does not worth the money. They do not provide the service at all (they did not have any blankets even though we were okay to pay for them) or they sell the service (which is expected and okay if you are traveling with inexpensive airlines but that does not include flydubai for sure). The staff was not helping at all even though they would promise to.

✅ Trip Verified | Its one if the worst experience I have had in this past few months. They let us burn and waiting for the Maintenance to do their job. Probably we spent 2 hours waiting on the plane without AC. It’s only shows and Approve the lack of supervision and how decision can make a different. This should not happen and we should not waiting for someone to happen and trying to fix it.

✅ Trip Verified | I had sworn to never fly with Flydubai after an 8 hour delay in 2016. However, after booking with Emirates I had no choice but to choose the codeshare agreement inbound flight with Flydubai because everything else was sold out due to the long weekend in Bahrain. DXB’s Terminal 2 (T2) is a flea market and there is nowhere to sit and eat in addition to the toilets smelling. Of course we were crammed in buses with zero distancing measures. The plane was super hot and the crew members looked like they were about to pass out. The Air Conditioners didn’t work properly and there was no monitors for in-flight entertainment. We were also provided with Flydubai’s baggage allowance which was less than Emirates. I can’t forgive Emirates for their codeshare flights via Flydubai because they are the literal definition of “Paying more for Less”. Flydubai is not even that cheap anymore when it comes to regional (GCC) flights. Avoid if you have other options. The staff were friendly and the male crew member in the economy cabin was very patient.

Not Verified | I had to change my flight but was asked to pay 450$ for each person and we are a family of 5, so I decided to was better to refund and it’s was refundable with penalty, unfortunately the penalty was 90% of the ticket, and even 10% was not refund in cash but voucher that has to be used only with fly Dubai and by same person only. I would not recommend it to anyone.

✅ Trip Verified | Very poor management, flight delay too much. Very bad environment of flight, AC cooling very poor during this summer of Dubai. They are not providing good service.

Not Verified | This round trip flight experience was horrendously poor, starting with having to board a bus each way, from the tarmac to the aircraft, and climb/ descend a steel stairway in extreme heat. Why can your aircraft not pull up to a gate jetway and board/ deplane normally? What is your malfunction? On the return flight to Riyadh, we were herded like livestock and squeezed on top of each other into busses and made to sit there for 30-40 minutes, in 40+ degree heat, because the aircraft was still being fueled up. Why didn’t they just keep us in inside the terminal, at the gate, if the plane wasn’t ready, instead of treating us like animals? Passengers were asked to show ID and boarding passes at least 8 times (I counted), from the time we enter the airport, until boarding the plane, which was delayed because it wasn’t fueled. This is an understandable delay and does happen, but why subject us to the heat outside? If airport busses are shared by airlines, they weren’t going anywhere, anyway, overloaded and way over capacity. Is this standard operating procedure on FlyDubai, especially during a pandemic? We had to put our carry on belongings down on the ground when exiting the bus in 40 degree heat and before ascending the aircraft stairway to show ID and boarding pass. Do they think that a random, middle aged white woman just ran up on the tarmac from out of nowhere and is trying to board their plane to Riyadh? I was asked for ID again, for the 8th time, as I finally boarded the plane. They switched our seats, as well. Our boarding passes did not reflect the seats we initially chose, online, and someone was sitting in the seat I purchased, weeks earlier. Put others in the remaining seats. The flight attendants were very obviously in physical distress from the heat and stress of this fiasco and I was concerned about the one performing preflight safety procedures, who looked like she might pass out. As an experienced world traveler, I would not recommend FlyDubai, nor would I fly them again. The well being, safety and quality of flight for passengers is quite obviously, not a priority.