✅ Verified Review
| Boarded this Amsterdam to Southampton flight ready for 1015 take off, aircraft still fuelling. At 1020, we were told that there was a problem with the hold door and we needed to disembark with all hand luggage while we waited for an engineer. Held in gate h7, with extremely limited seating, while the captain and crew attempted to close hold door, unseccessfully! After 40 minutes, were told that they had only just asked for an engineer as the crew thought they could deal with it. Still held at gate and eventually told that their was no one in the airport able to repair the problem. Told that more info would be available at 1245. My wife asked for vouchers and was grudgingly provided with them, prompting others to do the same. At 1245, boards told us to go to h4 for 1330 take off. Whilst waiting at h4, found out at 1310 by internet that the gate had changed to d6. This is probably the furthest set of gates from H there could be. Ran to make the time, only to be refused entry to the gate area as nobody from Flybe was there. When we finally managed to board the plane at around 1400, the plane (flown in from Exeter) was underfuelled and waiting for the tanker. We eventually took off at around 1545, landing at around 1646. At no time did Flybe accept any fault in the entire debacle. The ground staff employed by Flybe at Schipol were appalling, with a surly, arrogant attitude. They were quite content to allow the passengers to fend for themselves without any meaningful help in any way. Flybe employees and support staff were a disgrace. There was no organisation or care at all during the whole episode. We will never make the mistake of flying this airline again.