✅ Trip Verified
| Due to poor weather conditions we were unable to take flight with Flybe on Thursday 1st March at 8.20pm. Despite this, many passengers as well as myself were left waiting until 11.35 at night being told that our flight was delayed, all the more, we were not informed that our flight had been cancelled as it was simply taken off the board where passengers then gained information through asking various members of staff. We later found that the original plane sent to Manchester had been sent to Liverpool, and our intended plane had not left the Isle of Man. After being sent to the check in desk, many of us waited in line to be given the next set of directions, Flybe does express in their leaflet that cancellations at this time can result in accommodation being provided, however according to staff there was none available for us. With the weather conditions being as they are, most hotels were booked outside of the airport. Around Midnight, the staff at the check in informed us left waiting in line that they were closing and that we would have to be responsible in arranging accommodation or shelter. Given the circumstances, this was absolutely disgraceful on Flybe's account, and most passengers such as myself ended up sleeping in the airport on the floors and slumped on chairs. Given Flybe's expression of prioritising customer service, this was a complete let down. Whilst there are always limitations that occur with bad weather, Flybe staff should not leave their customers unaccommodated for during these times. I have been told that other passengers were encouraged to buy additional tickets for other flights, that were also cancelled. This has wasted the money of many passengers, and I hope that Flybe takes this into serious consideration when looking at this form of provision.