✅ Verified Review
| Manchester to Paris. Very poor customer service. Appalling advice and amendment costs. I booked for my daughter and her husband as a joint birthday present for a weekend in Paris. I was to look after their son, my grandson, while they were away. I had booked a nice hotel for them for two nights. I paid extra for a flexible ticket, just in case of necessary or preferential changes. In fairness here, I will point out that my daughters passport was in her maiden name, which I did get changed by providing copies of her marriage certificate and passport. The night before the flight my son in law broke his wrist badly and was in hospital, requiring an operation. We all discussed the various options. I rang Flybe and was advised - £50 to change the names per ticket, per flight so two tickets two flights £200 (I thought this was a lot of money since I had paid for a flexible ticket and the original flight hadn't cost much more, or book random flight in the future, and change it again, if necessary, but I'd have to pay any difference in flight cost. Put the tickets on hold for 12 months from the booking date and can rebook the flight again subject to any difference in flight cost. I rechecked the options to make sure I had them correct. I then checked with the family and agreed that I would go instead with my grandson and pay the £200 name changes as the hotel had already been booked and paid for. So I rang to make the arrangements. No, I would also have to meet the difference in flight cost so that will be £600! I rebooked through another airline (EasyJet) at half the cost, but could only fly Saturday morning and wasted one of the nights booked at the hotel. I held open the original tickets, but I'm not sure they will now be used. Flybe had two empty seats for the original flight and maybe two more for a future booking, but they now have many more than that number of disappointed customers.