| Jersey to Manchester via Southampton. Absolutely disgraceful service. Due to bad weather in Jersey several aircraft were unable to land, which is not Flybe's fault and I understand that. I was on the morning flight from Jersey to Manchester which was due to depart at 8:30am, and leave Manchester at 6:00am. Once in the departure area (Time: about 6:30 to 7:00am) I decided to see where our plane was. I found out that the plane hadn't even left Manchester, and that it was delayed until 8am. Despite this delay which Flybe knew about, we were continually told our flight would be on time. About an hour later, we were told that our flight was delayed until 9:10am, then 10:10am, then cancelled, along with three other Flybe flights. We were told to go to Flybe Customer Service in the check in area, which we did, and discovered that 'Customer Service' was just a check in desk. Despite having over one hundered people queueing up, only one, sometimes two, staff members were placed on this desk. We then found out that the staff at Customer Service/Check In were not employed by Flybe; they were employed by Swissport. These staff could do very little apart from rebook us onto other Flybe service (because they weren't employed by Flybe). Despite Jersey being a focus city for Flybe, they have absolutely no staff there, and will only contract a very small number of Swissport employees. We were later put onto another flight via Southampton, which, here we go again, got cancelled, along with almost ten other flights. Despite having around 300 people waiting, only one Swissport employee was there. We tried phoning Flybe, however were just placed on hold. Because these cancellations were due to bad weather, it was affecting other airlines too. I could see easyJet had their own staff at Jersey Airport, despite it only being small destination for them, as well as British Airways. They were both rescheduling their flights for the next day, however Flybe did nothing like that. Flybe have now lost me, and numerous other people I spoke to whilst there, as passengers. Another example of a monopoly forgetting about their customers.