✅ Verified Review
| Extremely poor customer service lets down this airline. I have recently been using Flybe regularly (for both business and leisure) and found the flights and service to be adequate, although not great. However I now feel I have been incredibly let down by a late change to the schedule and complete lack of willing of the FlyBe call desk (I won't call it customer service as this is not what I received) to provide any assistance in dealing with the schedule changes on my flights from Inverness to Amsterdam. I have four areas of concern: 1) My flight scheduled for the first weekend in April, was cancelled four weeks prior to departure, and only two weeks after booking a ticket. Obviously I am slightly disgruntled as to why I was allowed to book a flight that was to be removed from the schedule within such a short time frame - especially as this was enough to cause me a cost increase on the other alternative option I had to book. 2) I was travelling with my young son, who is just under 2, so the proposed alternative flight plan from Flybe (indirect via Manchester) will cause considerably more hassle than those originally booked. I had hoped that as a sign of goodwill from Flybe that my family and I could have the use of a business lounge in the changeover to make the journey more comfortable - but this small gesture was not able to be offered. 3) The handling agent did not even get onto discussing alternative flight arrangements, again travelling with a young child means that leaving early for both legs would be much more suitable to our needs. But the call handler could not wait to get end the call and made no effort to work through a mutually agreeable solution. 4) Following a complaint to Flybe on the above points, a very unsatisfactory response was sent, that made no attempt to address my concerns.