Fly540.com

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 25 reviews
5/10
No Skytrax Rating
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1/10

"worst airline I have ever used"

(United States)

Trip Verified | Nairobi to Eldoret. This is by far the worst airline I have ever used in my life of 65 years of international travel for three reasons. The terminal managers deliberately withheld information from all passengers as to the fact that the flights were delayed, and how long the delays would be, making it impossible for the passengers to call ahead and make new arrangements for their appointments and ground transportation, just because they were embarrassed to admit the delay in the first place. The delays were very very long and endemic (1.5 hours, 1.15 hours) although the itineraries were very short (30 min., 45 min. flights) to near in-country destinations; and the "flexi plus" fare, which is higher than other tickets, was supposed to afford the ability to change reservations according to advertising without an extra charge; however, when I changed one flight by a few hours, I was charged extra for a "new reservation fee" and "new E ticket fee" and was directed to the "fine print". The terminal managers continually lied to all of the passengers about the fact of delays while, all the time, continuing to post on the monitors that the flights were "on time" even when the time had passed. They also fabricated delay estimates in 10 min intervals when pressured to tell us how long the delay would be, with very long explanations of where the plane was, why it hasn't arrived, and the fact that no one anywhere in the organization had any estimates as to the delayed departure times or whether we would ever depart. This act of deliberate rudeness enraged many passengers who vowed never to ride this airline again. There are two other airlines in Kenya to choose from, one of which has an excellent reputation and has airplanes painted like giraffes. I chose this airline because it seemed to be convenient to book online. A big mistake. You can book online with the other airlines too, and they are responsive by telephone for reservations and changes.
AircraftDash 8 / Canadair
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteNairobi to Eldoret
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"excellent little airline"

(Kenya)

Verified Review | I fly Fly540 regularly between Mombasa and Nairobi and have nothing but good things to say about the product and service. The airline is a low-cost carrier operating within Kenya and to a number of points outside, such as Zanzibar and Juba. Nairobi to Mombasa is usually operated by a Canadair aircraft. I choose to fly Fly540 because it is cheaper than the other carriers on the routes I travel, the terminal they use in Nairobi is far easier to use and their punctuality has always been excellent. Check in in Nairobi is a dream as it is handled in the new Terminal which is almost always empty. Security takes around 5 minutes and then you check in, in the big open terminal. This terminal was built as a temporary structure, but I think is here to stay. After check-in there is a further security checkpoint before you enter the departure lounge. Here there is a very small premium lounge (accessible by payment or Priority Pass etc.) an a larger open boarding gate area. There is a small café selling cold and hot drinks and some basic food items but no shops. The info screens above the gate have never shown the correct flight information at any time I have flown. Staff are unfortunately very uncommunicative here which is a problem if you want to get information from them, this is not the case with the Mombasa staff who seem much more customer-friendly. Boarding is usually started about 15 mins prior to departure through one of the gates and you normally walk to your aircraft. Cabins look worn, but not dirty. There is always a complimentary beverage service (tea, coffee, water or type of soda) and a biscuit (more than you get on BA or many of the European legacy airlines, let alone low cost!). The in-flight magazine is a good read. Flights has always arrived pretty much on schedule and I have never had problems with baggage (damage or loss). An excellent little airline which performs well above it's low-cost price tag. Fly540 unfortunately do not have any form of frequent flyer reward program.
AircraftCanadair CL-600
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteNairobi to Mombasa
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"oblivious to their clientele"

(Kenya)

Nairobi Wilson to Lamu, and on the day of my flight a VIP was to arrive at Nairobi Wilson Airport which translated to airport and fly540 staff scattered all over the place and oblivious to their clientele sitting at departures : no one to advise on time of departure, or worse in this case how to check in for your flight. Waiting patiently you soon learn that when flying from Wilson Airport that you must go to the fly540 offices 2 kilometres away at Langata house - a critical piece of information inconveniently left out when booking at their town offices. The rush to make a sale on account of my money and time At their officees in Langata house, they advised that it was too late to board and that for a fee I could have my ticket changed. This is where good faith in business starts to wear thin, going back and forth on why I should have read the small print that says where we should obtain our boarding passes (that's like telling someone to check the ingredients when you go to the restaurant), obtaining a ticket has still been problematic.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteWIL to LAU
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"flights reasonably on time"

(Ireland)

2 short flights Nairobi - Eldoret return, in a modern newish jet. Flights reasonably on time, and comfortable. Satisfactory ground staff and flight crew for low cost airline. Soft drink and biscuits served.
AircraftCanadair Regional Jet
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNairobi to Eldoret
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

Fly540.com customer review

(South Sudan)

Flew Fly540 from Juba to Nairobi and back. The aircraft's used were not from Fly540's own fleet but chartered. They were very old and dirty one smelt extremely bad. Thankfully nothing happened but I did not feel safe and I will not fly them again.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
8/10

Fly540.com customer review

(Canada)

Flew Fly540 from Zanzibar to Mombasa and Mombasa to Nairobi. Overall the service was prompt and efficient. For a "budget airline" they gave much better service than some of the other airlines we flew on in Africa.
Cabin FlownEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
8/10

Fly540.com customer review

(Japan)

Accra to Kumasi in Ghana with Fly540Africa in February whilst on a business trip in Ghana. I have flown low cost airlines in Europe before so had pretty low expectations. However - I found that booking a flight was easy via their website and also staff were friendly and helpful. It was a short flight so no food to comment on the seats were pretty comfortable and although I am admittedly not very tall there was a comfortable amount of leg room. I would not hesitate to use Fly540 Africa again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Fly540.com customer review

(Belgium)

Used Fly540.com to fly from Zanzibar to Mombasa in June 2012. Flight departed even before schedule as soon as everyone was aboard. The plane was almost empty maybe about 10-15 passengers. The arrival was also about 30 minutes earlier then expected. Plane was an older Bombardier. We were served with a bottle of drinking water upon boarding. Service was friendly. The flight was truly short and not much to comment on it. Should I need to travel within Africa once again I'll take Fly540 without hesitation.
Cabin FlownEconomy Class
Value For Money 12345
yes
9/10

Fly540.com customer review

(Kenya)

I flew with fly540 from to Nairobi to Eldoret and back to Nairobi and the service was great. From the flight to the cabin crew. Highly recommended. Timing for departure and arrival to the minute.
Cabin FlownEconomy Class
Value For Money 12345
yes
6/10

Fly540.com customer review

(Netherlands)

Flew Nairobi - Mombasa on September 2nd 2012. Supposed to leave at 12h eventually left at 15h when new plane from Mogadishu Somalia arrived to take us to our destination. The scheduled plane was damaged so badly it couldn't be repaired in time. Weren't clearly notified of the delay half an hour after the scheduled boarding time a woman told us there was a two hour delay 'at least' but nothing over the microphone on the speakers we had to tell the others. Later on new information was only given when asked they didn't take any initiative. Did all get two free sandwiches and a drink of choice though with a value of about 500 shillings which isn't too bad considering the flight cost about 2500 shillings each. Flight itself was okay bit bumpy but could be due to the borrowed old F28-4000 flight attendants were nice the cookies are disgusting but the free water on board is nice. In the end I'm glad my layover on Mombasa was 7 hours and the delay didn't make me miss my flight.
Cabin FlownEconomy Class
Value For Money 12345
yes
1 to 10 of 25 Reviews