Flair Airlines

Not Verified | Horrible customer service. I was refused to enter the plane because I got my id stolen right before boarding, therefore they asked me to obtain a police report (which I ran and did under 5 min and got back in time to still board the plane) and when I arrived and showed the police report she said she can no longer accept that, and that we are unable to enter the plane, I showed her medical cards, credit cards school ID everything I had with my name I also had a photo of my id as well along with the police report. She still denied me and just ignored me while I was frantically crying and scared to miss my flight, I’m in a city I’m not familiar with, 19 years old, and stayed super respectful the entire time. They simply refused me to enter the plane after providing everything they asked. Then laughed in my face and were very unprofessional. After calling customer service they are ignoring my concerns and saying refunds are not possible and never given. I do not recommend flair at all, although the prices are tempting, save yourself the awful experience and pay the extra 50-100$ for friendly and respectful service.

Not Verified | My experience with them was a nightmare. When I pulled into the airport I got checked in and it didn’t take that long maybe 10 minutes. But after I got through security, and found out my flight was delayed. It was only one hour so not that bad, and lots of airlines usually get delayed. I hung out for a while, and it got delayed again, and again. Apparently the snow was bad in Vancouver. So instead of taking off at 7:30 I took off at 10:30. The flight wasn’t that long only about 3 hours. And then when we landed we started taxiing, and then stopped. We waited for about 30 minutes and I started to get confused. An announcement came on and said we would need to wait for a minute because all the gates were closed. Apparently the snow in Vancouver was causing problems. So I waited for the next hour on the taxi way and still nothing. Then another hour, and another, and other. Only then did they offer us water and biscuits. After another 3 hours they said they eventually found us a gate so we went there and there was another 30 minute delay so they could defrost the jetway. So over all I was stuck on that airplane for 10 hours, and hadn’t been at my house or my hotel for 15 hours. It wasn’t totally Flairs fault but instead of taking off they could have waited more or even canceled the flight, even that would have better than having to fly with Flair. So overall flair is a trash airline although the seats weren’t that uncomfortable, and the check in was fast, but basically everything else was horrible. To their service and their performance.

✅ Trip Verified | This airline is horrible. This was the second time I booked a flight with Flair. The first time luckily they cancelled my flight a couple of weeks before so at least I could make a new plan. This time, Jan 6th LAX to YVR my family showed up at the airport to find out that the flight was cancelled. No notification, no explanation. I looked into it and the plane that was supposed to come from YVR to LAX in the morning was also cancelled meaning there was no plane to fly back to YVR. After many hours on hold I spoke with a Flair rep who told me that they would cover the cost of a hotel and food for the night so we stayed and re-booked on the flight the next morning. We arrived home the next day and I immediately sent an email to [email protected] as they said to do during the phone call. I received a response within 30 minutes saying that our cancellation was due to weather and therefore was out of the control of the airline despite the weather being beautiful in both YVR and LAX on Jan 6th (look it up and you can see the weather history). I told them that the weather was not a problem and I don't understand this excuse and received no further response. Also I found it very suspect that they were able to book all of the Jan 6th passengers that were cancelled onto the Jan 7th flight and the row behind us was still empty, probably 10-12 seats not filled. We saved about $400 by using this low cost airline and then paid about $500 to stay the extra night. My advice to anyone is avoid Flair Airlines. Even if it's more money up front to book with a reliable airline you will be glad you did. Don't let them fool you into ruining your family vacation.

✅ Trip Verified |  Terrible customer service, flight was delayed because pilot didn’t have enough off time between flights, flight attendants were rude, they double booked seats on the plane and were shuffling people around on the plane for atleast 1/2 an hour before we could take off,no potable water on the plane to wash hands after using the bathroom, there was not one good thing I could possibly say about the flight experience.

✅ Trip Verified | Our Scheduled flight was supposed to leave 10:55 pm mnt on December 19, Only to be greeted by a 1 hour and a half line waiting to check in even though a majority of passengers already checked in online due to lack of staff working as well having to pay for our bags which were already prepaid. Once arrived to the gate it took again over an hour just to get passengers on the plane. We left the airport at 12:55 AM! I was not emailed about a delay until 11:18 pm, (We arrived at 7:30 pm, The only reason for delay was lack of staff and incompetent staff! The flight crew from Calgary to Cancun was extremely unprofessional and rude, it was my partners and mine anniversary, we were not even seated together which is what called into to Flair. Paid for and requested, numerous passengers on the flight had the same issue - the crew did nothing to help. After the delay, we were stuck at the airport for over an hour waiting for a scheduled ride because Flair was 3 hours late getting us to our destination. And our ride left! Never received travel voucher for either of these delayed flights. Departure Date - December 26- at 7:35 pm was DELAYED an entire day to 10:55am December 27 the next day which we had to pay for a hotel and food! We were stuck in Cancun for an extra day with limited places to stay and little warning, we left our hotel at 7:45 am to catch our new scheduled flight time at 10:55 am, which we found out after check in and after our flight was scheduled to leave continued to get delayed by 10 minutes to an hour each time and did not leave the airport until 8:35pm! We were stuck in an airport for an entire day with no Flair representative advising us of anything, just constant delayed emails and misinformation on each one, spending money we should not have had to, there was no Flair representative to help communicate anything to anyone! Once we finally got on a flight we were told that each passenger got a complimentary beverage which turned out to be only juice or pop or water. So we had to pay for our own alcoholic beverage plus the cup we used, (which is pathetic that we had to pay for and were told the cups would not be charged! We also had to pay for a cab because our scheduled FREE ride from Calgary was no longer available since we arrived at 1am in the morning! My partner and I both missed 2 days of work because of this as well! After submitting our compensation claim we were denied claiming mechanical errors when multiple flights left back to Canada due to full flights. Our flight was not full and had continued passengers arriving at different times showing our flight left delayed because it was not full.

✅ Trip Verified | My flight F82916 on Dec 27 2023, from London, ON to Cancun was delayed 1h40 in the departure, most of this time due to the pilot to be waiting a passenger that should be boarding. So disrespectful, mainly because the plane was packed and so unfair that all others passengers need to be inside the plane waiting for one individual to board! Additionally, when we landed in Cancun we needed to wait about 1h30 inside the airplane because there was no equipment to attach the aircraft to the platform(where passengers could safely access the airport). I understand this is a time of the year with a high demand for flights but keeping people stranded in an aircraft, thirsty and starving, is not acceptable. Moreover, after all these setbacks, no formal apologies were made to the clients (no email sent for example). To me shows some lack of respect not even serving water to people while waiting in the "limbo". Similar situation happened in the flight back from Cancun to London: flight was transferred for 12 hours later and, after that, departed with more 2 hours delay! Overall, Flair is extremely disorganized and customer service is poor. I'll certainly never fly with you again!

✅ Trip Verified | Trip with airfare is going to cost you more money than flying with other airlines. If you check online you are going to gates, at gates they waiting for you with some metal things to measure your personal items or carry on. My personal item was my bag what I hold on my shoulder. Of course it couldn’t fit in that metal mould and they considered its carry on, because on their acknowledgment It can’t fit under seats. I'm flying with that bag forever under my seat. If can’t fit in small it’s considered carry on and they charge you directly on boarding 68$. If you pay online check in and doesn’t fit in check in they make you pay like travel bag. On the end fighting with people at 5 am, the fight was canceled. We been told we will receive mail with instructions what next (what is never happening). We waited on airport 2 hours, call them being on line with them forever. They issued a money or sent you on next day flight. I never received 68$ for my carry on. No emails at all, but I will wait and call back again.

✅ Trip Verified | Customers choosing to fly Flair Airlines, beware. Regarding both my departing and returning flights, there were multiple delays due to "unanticipated maintenance". I think not. If the maintenance was as serious as the claims made from their staff, who are not to blame, the flight altogether would have been canceled due to a faulty or damaged aircraft. The flight itself seemed rather small, so it was painstakingly obvious the airline was holding off departing to try and pack more people onto the flight. Not only is it inconvenient to all guests flying this poorly ran line, it's just not right. Nevemind the added baggage fees that are thrown at people before boarding with extra bags that have already paid for them apparently, their idea of compensation is a $10 dollar voucher for food/drink. Instead of this meek gesture and attempt to satisfy all the disappointed patrons flying, how about a full refund and some transparency. Last time flying Flair for me. Hopefully others can find this and steer clear from this airline.

Not Verified | My experience with Flair airline was regrettable, and I cannot recommend it to anyone. Despite the ostensibly affordable nature of the flight, I faced significant issues with customer care, notably an unanticipated charge for round-trip carry-on baggage. The airline's practice of checking luggage during boarding imposed undue pressure on passengers, with limited avenues for resolution. It appeared that the airline prioritized financial gains over passenger comfort, even extending charges to basic amenities like water. I genuinely hope that Flair Airlines conducts a thorough reassessment of its customer service policies to cultivate a more positive, transparent, and passenger-centric experience for travelers.

✅ Trip Verified |  Plane was delayed for more than 3 hours and I needed to get to Waterloo before midnight,due to Air Traffic Control issues. I went to the Westfet counter and bought a ticket to YYZ and was back in Waterloo before Flair left FLL .My return flight fromWaterloo to Fort Lauderdale on Dec 30 was cancelled so I had my son in law drive my wife and I to Toronto and on the way purchased tickets on line with American air to Fort Lauderdale . We never did get on one of their planes due to delays and cancellation. Never again