Firefly

Not Verified | Singapore to Subang. The flight was amazing. Food and beverages very generous for such a short flight. Seat is decent. Cabin crew are frendly. Landing is very smooth. Merchandises are very pretty and cheap. Definitely fly with them again.

✅ Trip Verified | SIN-IPH-SIN on 19 and 22 Sep 2018. Check-in at both airports was quick and simple. The free 20kg allowance for checked-in luggage was useful, given the lack of overhead bin space in the ATRs. Boarding was orderly and both flights departed slightly ahead of schedule. The remote stands used by Firefly at Changi Airport are near the runway, so the taxiing time prior to takeoff was minimal. The onboard service was courteous, with the nice bonus of a light snack and drink. The cabin was slightly more cramped and noisy than that of a jet aircraft, but the seats were well-padded and more than adequate for the 1h 40min flying time. Both aircraft were rather worn, but the seats, window shades and overhead bins functioned without issue. Arrival was a few minutes early both ways, with passengers arriving at Changi Airport being dropped off at a special gate a few metres away from immigration at the same level. For the price paid (about SGD 210 per person return), Firefly offered service at a level over and above my expectations for a regional airline.

✅ Trip Verified | Singapore to Ipoh. What a surprise: first time using this airline and I was very happy. The staff on board was nice The snack for such a short time fight was excellent

✅ Verified Review | Penang to Subang. I was having an accident a month ago, I was walking slowly with my walking pole. There was a Firefly duty manager who noticed me and came to me if I needed assistance. He arranged a wheelchair and two assistants to help me. These two young men were really helpful, they even help me to arrange a Grab car at the kiosk. They even waited for the driver at the arrival hall and help me to load my 2 bags to the cab. Thank you Firefly and the 2 young men. Yes, I'll continue to support Firefly.

✅ Verified Review | A convenient flight from Singapore to Kuala Lumpur. Flight into Subang is convenient as the airport is smaller than KLIA and closer to Kuala Lumpur city. Check in was easy and service on board efficient and friendly. A small snack and a drink offered for no extra charge. This gesture is highly appreciated as this is rarely seen in short haul flights in Europe. I will be using Firefly again.

✅ Verified Review | Subang to Penang, a convenient way to travel at a very competitive price. Check in at Subang airport was easy and security queue was quick. Service onboard was friendly and a small snack and a drink provided for no extra charge. Check in was slightly delayed on the return flight from Penang but the agent was apologetic and the rest of the trip went smoothly.

✅ Verified Review | The one-hour flight from Subang airport in Kuala Lumpur to Singapore is a no frills flight. A snack and drink is offered. A useful tip: passengers are boarded from the rear of the aircraft. The last 3 rows are designated as preferred seats because you are the first to get off the aircraft at your destination.

✅ Verified Review | Penang to Subang. We have been informed by the crew mentioned that the flight been delayed due to the engineer who supposed to sign the document is absent and we have to wait another 45 minutes, due to ethical and poor management. We can accept any delay due to technical problem, but not this excuse. We regret to express our frustration for the mistake (not present to work) by one single engineer.

✅ Verified Review | Booked flight from Koh Samui to Subang in August, and this was cancelled October 2nd, by text message. Said if I wanted to discuss, to call Malaysia - I am in the UK. Text said the fare would be refunded 16th October. This was already unacceptable. Booking a replacement flight cost me double the money as it was booked closer to the time, plus calling Malaysia call centre for Firefly was very expensive. Worse was to follow. After Failfly refused to compensate me, they failed to refund me. They are now saying the refund will take 30 days. Avoid like the plague. Unreliability beggars belief.

✅ Verified Review | Krabi to Penang. Risky to book a flight with Firefly. I was called a day before the flight, saying it has been cancelled. Firefly offered to put me on a flight a few days later, but does anyone traveling really have a few extra days to wait for a flight? Not really a viable option in my opinion. In total, I ended up losing $450 due to the last minute flights and travel plans I needed to book with only a day's notice in order to make it to a wedding on time. Overall, I found Firefly has very poor customer service. They were unwilling to reimburse any expenses incurred as a result of their last minute cancellation. I'd avoid them if possible.