Finnair

Stockholm-Helsinki-Hong Kong. Connection - very fast and smooth. Good service with good local character on food. Very friendly but slightly shy service.

I have flown twice with Finnair to Beijing and to Delhi both times from LHR via Helsinki. The long haul legs have been good with seat back entertainment and modern comfortable planes with pretty good leg room. The food is fair. Helsinki airport is small modern and well organised so plane switches are quite easy sometimes adjacent gates. The price of both flights was good.

Warsaw-Helsinki-Bangkok. Flights on time good connection in Helsinki. Warsaw to Helsinki was an Embraer 190 and Business Class is a bit cramped and has only standard seats without additional leg room. Good friendly service from cabin staff. Enjoyable food and wine. Helsinki to Bangkok I liked the flat bed which made a good sleep possible. Dinner served quickly and efficiently after take off making it possible to get a good sleep. Collecting baggage in Bangkok a problem as my bags were some of the last off the plane and I had to wait 20 minutes for them to come.

DEL-HEL-LHR-HEL-DEL in Business. Most flights were punctual and the onboard service was attentive and friendly with an air of efficiency. The food and wine was excellent my special meal came individually labelled with no glitches on all four sectors and the cabins were fresh and comfortable. Transfers at Helsinki were fast and efficient. The A330 from Delhi to Helsinki offered flat beds albeit with a rather strange layout that seems to be unique to Finnair - two seats in one row and one seat in the row behind with footwells extending quite deeply. The seats turn into flat beds which are tolerably comfortable but there is a distinct feeling of being cramped. At 5'10" my feet were running up against the end of the footwell. The A320s to and from London had the standard European seating pretty much three-across economy class seats with limited legroom but with the middle seat left free. Three hours from Helsinki to London in those seats was tiring to be frank. The A340 back from Helsinki to Delhi had clearly older seats which turned into inclined beds (in a 2-2-2 layout). These were not comfortable the incline was excessive and again there was limited legroom. I slept poorly in them and was disappointed. If Finnair could do something about the seating they'd be unbeatable.

St Petersburg - Helsinki - Warsaw. Short flights left and departed on time. Hostesses friendly and efficient. Seats were the standard Embraer 190 economy seats so substandard for business class. Only one row for Business Passengers from Helsinki - Warsaw so felt cramped in section. Light snack and drinks on first sector. Hot meal on second sector and was quite tasty. Travel part of a longer route so quite good value. Business class poor value if travelling only between the city pairs.

The inflight entertainment system did not work nor did the reading lights. (A big issue on an overnight flight.) As "compensation" we were offered gift vouchers for 20 Euros. Uncomfortable seats bad food. I will only ever fly Finnair again if they are much cheaper than any other alternative.

MAN-HEL-HKG smooth flights both ways not a fan of the snack packs at all but drinks were frequent and everything was smooth. Same has to be said for the long haul got you there in time and comfort but the food must be improved. I would however fly Finnair again in a heartbeat due to the good service punctuality and brilliant Helsinki airport.

My family was very disappointed flying 13 hours with Finnair uncomfortable seats entertainment system did not work nor did the overhead lights. It was difficult to get any sleep on the overnight flight. General feeling of lack of care. Poor in fight service and really poor food below average. We fly a lot around the world on different airlines and this was the worst fight we have been on.

Just arrived on AY 070 from HGK in to HEL and am just enjoying the Finnair Lounge in Helsinki before my onwards journey to Hamburg. Was seated in AY's business class cabin in seat 4H on A343. Plane on the in and outside spotless and the business class cabin in immaculate condition. Well presented looking cabin crew took excellent care of us in a packed business class cabin without being obtrusive. Skipped dinner as flight leaves HKG shortly after midnight and had a filling meal in the CX lounge in HKG. Breakfast a bit bland but sufficient. If AY could just upgrade their A343 business class seats to full flat beds. Arrived in to HEL 30 minutes early and transit clearance a breeze. AY Lounge in HEL a delight.

I took the afternoon flight from Helsinki to Warsaw on the 10th of September. The check in agent was kind and did her job well. The same kindness was shown from the lady who handled the departure gate alone. She was generous and offered me another seat where I was able to have the whole row alone. The onboard service was good and crew smiled a lot. There were a lot of verbal interaction between cabin crew and passengers. The announcements from technical crew were loud and clear. This was my second flight with Finnair and they did not disappoint me.