Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 904 reviews
5/10
4 star Skytrax Rating
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4/10

Finnair customer review

(Finland)

As a Finn I have to regret that our national carrier is not quite as it used to be. It is less reliable with increasingly frequent delays. No consistency in service quality anymore. Some connections are significantly worse than others. My recent flights between Beijing and Helsinki and Hong Kong and Helsinki both economy and business indicated major differences between the two routes to China. The Beijing route is no frills in an old and run down jet whereas the Hong Kong one has more recent equipment. The former had completely dysfunctional entertainment system with tiny blurred screens for example and no flight information (time distances etc.) but a single picture placing the plane over Asia. The poor staff were constantly asked about time by the passengers. Both flights had poor meals in the economy and the Hong Kong one excellent ones in the business. Overall the service is not bad but the recent out sourcing and other such measures shows.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Finnair customer review

(United Kingdom)

SIN to HEL and on to LHR. Priority boarding for business but my heart sank when I saw the plane was the tired old chartered ex Air France A340. Seats were bearable the old lie flat type but after 20minutes we were told that the entire entertainment system didn't work and were offered an insulting EUR 20 voucher. For a flight of 12 hours this was totally unacceptable and the second time the system hasn't worked on the same plane (May 2012). Finnair please address this. Transfer to BA for next leg which was 10/10.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Finnair customer review

(India)

DEL-HEL-HEL. October 2012. Finnair uses leased A340s from Air France on this sector and it is very visible with the blue tray table and leg rests. Efficient check in and boarding. Finnair is strict on weight of cabin baggage - they actually checked it. During the Delhi - Helsinki flight an additional round of drinks were served between the two meals which was welcome. Crew seemed friendly and efficient but not as warm as other airlines. Quality of food was very low - greasy and small in quantity probably because Finnair sells snacks in between meals. Return flight of six hours in the night was packed and crew did 4 hours of service for dinner and breakfast interspersed with announcements so ensured passengers did not get sleep. Cabin lights were not dimmed prior to take off and during landing. Average airline and not the best. Helsinki Vantaa airport was a breeze.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Finnair customer review

(Canada)

YUL (Montreal) to SVO (Moscow) via JFK and HEL + HEL to YUL via JFK. Everything went smoothly from the first to last flight. We were afraid to miss our 35 min connection in HEL (going to Moscow) but the airplane was waiting for us on the tarmac. Very professional and courteous staff. Food pretty good as well. A baby was crying during 4 of the 8-hour flight from New York to Helsinki but that's not their fault I guess! I recommend Finnair for the very good service and the fact that every flight was on time!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Finnair customer review

(Poland)

BKK-HEL-WAW in Business class. Big disappointment. I had trouble with two seats in business class that would not recline to fully flat position. While Cabin crew very nice and tried to fix a plane this new (A330) should not have these kinds of problems. When I contacted Finnair to complain they offered me a 20 Euro voucher for eight hours of standing around. Safe to say that I will never fly them again due to fear of seat failure.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Finnair customer review

(Singapore)

Very disappointing response from the crew when neither the in-flight entertainment system nor the reading light worked in my daughter's or my seat on an overnight flight from Singapore to Helsinki. Responding to a complaint from passengers not getting what they paid for by offering an gift voucher for 20 Euros worth of Finnair merchandise really is adding insult to injury. I will give this airline a wide berth for all future travel.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Finnair customer review

(Hong Kong)

Stockholm-Helsinki-Hong Kong. Connection - very fast and smooth. Good service with good local character on food. Very friendly but slightly shy service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Finnair customer review

(United Kingdom)

I have flown twice with Finnair to Beijing and to Delhi both times from LHR via Helsinki. The long haul legs have been good with seat back entertainment and modern comfortable planes with pretty good leg room. The food is fair. Helsinki airport is small modern and well organised so plane switches are quite easy sometimes adjacent gates. The price of both flights was good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Finnair customer review

(Australia)

Warsaw-Helsinki-Bangkok. Flights on time good connection in Helsinki. Warsaw to Helsinki was an Embraer 190 and Business Class is a bit cramped and has only standard seats without additional leg room. Good friendly service from cabin staff. Enjoyable food and wine. Helsinki to Bangkok I liked the flat bed which made a good sleep possible. Dinner served quickly and efficiently after take off making it possible to get a good sleep. Collecting baggage in Bangkok a problem as my bags were some of the last off the plane and I had to wait 20 minutes for them to come.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Finnair customer review

(India)

DEL-HEL-LHR-HEL-DEL in Business. Most flights were punctual and the onboard service was attentive and friendly with an air of efficiency. The food and wine was excellent my special meal came individually labelled with no glitches on all four sectors and the cabins were fresh and comfortable. Transfers at Helsinki were fast and efficient. The A330 from Delhi to Helsinki offered flat beds albeit with a rather strange layout that seems to be unique to Finnair - two seats in one row and one seat in the row behind with footwells extending quite deeply. The seats turn into flat beds which are tolerably comfortable but there is a distinct feeling of being cramped. At 5'10" my feet were running up against the end of the footwell. The A320s to and from London had the standard European seating pretty much three-across economy class seats with limited legroom but with the middle seat left free. Three hours from Helsinki to London in those seats was tiring to be frank. The A340 back from Helsinki to Delhi had clearly older seats which turned into inclined beds (in a 2-2-2 layout). These were not comfortable the incline was excessive and again there was limited legroom. I slept poorly in them and was disappointed. If Finnair could do something about the seating they'd be unbeatable.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes