Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 903 reviews
5/10
4 star Skytrax Rating
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3/10

Finnair customer review

(Sweden)

Round Trip OSL-BKK-GOT via HEL and HKK. Finnair New Airbus must have the worst economy seats ever fitted in an airplane impossible to sit right. The food served in economy was inedible both to and from Bangkok breakfast was served on Cathay flight from Hong Kong to Bangkok. In order to select a normal seat in economy Finnair charges €56 it is not fair with a non budget airline they only serve one alcoholic beverage with the first meal. I was offered beer or wine with my breakfast at 10 o'clock in the morning leaving Bangkok. Staff are friendly and service minded. Finnair has turned from a really good airline to a high priced budget carrier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Finnair customer review

(Canada)

Toronto to Ekaterinburg (via Helsinki) and St Petersburg to Toronto (via Helsinki) return. I have been flying Finnair to Russia for many years based on their excellent connections and inflight service. In an age where inflight service by the major carriers is a constant complaint among air travellers Finnair is a breath of fresh air. Their flight attendants are friendly and helpful. I ordered a vegetarian meal and was impressed with the quality of the food. I also like Helsinki airport for its modern efficiency and amenities.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Finnair customer review

(Finland)

HEL-SIN Airbus A340-300. Flight on-time crew attentive and smiling! The first meal served was produced by LSG in Germany and was definitely better than average meals Finnair is serving. Warm breakfast not very tasty but definitely a must on a long-haul flights. IFE-system worked well but choice of movies is not very wide. Seats are comfortable but a leg rest would be very nice on long-haul flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Finnair customer review

(United Kingdom)

Business Class from London to New Delhi via Helsinki twice in last 6 months. Check in transfer at Helsinki and baggage collection was fast since it was business class. Standard seats from LHR to HEL with the middle seat vacant. Fully flat seat from HEL to DEL (Airbus A330). Business lounge at Helsinki is very spacious. I must say the cost and staff service was good but the real problem was with the food and entertainment. In business class you expect better quality food. Though I had pre-ordered vegetarian food it was not up to the mark. I think rather than quality they give more stress on quantity. Also for entertainment only some boring old movies were available.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Finnair customer review

(Australia)

Delays outbound on my latest trip and now I am sitting in Helsinki with another a 10.35pm flight has now been rescheduled for 2.30am. Planes on the way out were dirty and you had to ask for toilet paper. Inflight entertainment systems did not work and flight attendants hung on to water as if it was rationed. The terminal is full of families the delay has produced a couple of blankets 3 security guards and 8 euros a passenger. We have of course missed our connection in Hong Kong so there will be more problems to come. Attendants are short with some of the passengers and seem to care little for the situation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
7/10

Finnair customer review

(Singapore)

After reading the review I was quite sceptical about taking Finnair but due to the low cost I booked it anyway. I check in with zero expectation and I was pleasantly surprised. The inflight entertainment from SIN-HEL worked fine with some new movies. The food was typical airplane food. The service was generally good. The transit in Helsinki was a breeze and I was off to Paris. The service on the HEL-CDG sector was very good however in terms of meal they only serve a sandwich and non alcoholic drinks. All in all if I would continue to receive such services I would continue flying Finnair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Finnair customer review

(Belgium)

I recently flew BRU-HEL-ICN (Seoul) and was very satisfied. Transfer in Helsinki was a breeze and with good cafes shops and completely free wi-fi the time passed quickly. The 9 hour flight to Seoul was packed but fine - staff were friendly and attentive food was great and they brought water round regularly during the night. The choice of films was fairly limited but this is only a minor grumble. Will certainly use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Finnair customer review

(Spain)

HEL-ICN-HEL: Traveled Finnair for the first time and was pleasantly surprised. As advertised their quick connections in HEL and short flight times to North-East Asia made for a comfortable journey. Food quality was not fantastic but was decent enough on the whole while service was attentive and friendly in both directions. PTVs had a limited selection of movies and shows but I guess it was good enough for a 9hr flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Finnair customer review

(Australia)

Would not recommend Finnair after our experience on two recent flights. Budapest to Helsinki we were given seats rows apart when our booked seats were unavailable due to downsizing of aircraft. Helsinki to Singapore discovered dirty headphones in seat pocket then found entertainment system did not work for the duration of our long flight. It appears from previous reports this is a regular problem. Amazed they are still members of One World Alliance.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Finnair customer review

(Finland)

As a Finn I have to regret that our national carrier is not quite as it used to be. It is less reliable with increasingly frequent delays. No consistency in service quality anymore. Some connections are significantly worse than others. My recent flights between Beijing and Helsinki and Hong Kong and Helsinki both economy and business indicated major differences between the two routes to China. The Beijing route is no frills in an old and run down jet whereas the Hong Kong one has more recent equipment. The former had completely dysfunctional entertainment system with tiny blurred screens for example and no flight information (time distances etc.) but a single picture placing the plane over Asia. The poor staff were constantly asked about time by the passengers. Both flights had poor meals in the economy and the Hong Kong one excellent ones in the business. Overall the service is not bad but the recent out sourcing and other such measures shows.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no