Finnair

HEL-AGP. Very nice night flight. Superb cabin crew. Flight attendants very friendly and smiling. Tasty tapas plate offered. No free newspapers anymore.

LHR-HEL early flight no problems liked the fact on arrival at HEL baggage was on the belt waiting to be collected. Only downside I would have thought a hot breakfast would have been provided on an 07.30 departure.

RVN-HEL-LHR. Checking in at RVN was told that we would have to wait as there was a problem. Inbound flight from HEL was delayed meaning a 45 min connection to LHR wouldn't be possible. Finnair simply rebooked us on a later BA flight meaning a 60min extra in HEL. No fuss no problem dealt with Finnish efficiency. The 60 min flight was good with a drinks service.

Manchester-Helsinki-Ivalo first leg on flybe operated Embraers which were clean. Plane half empty on way back. Drinks selection and sandwich provided free of charge. Second leg on busy A321 with many tourists heading to Ivalo. Crew were pleasant. Overall a good experience.

Round trip Dec/Jan HKG-HEL-LHR. Late departure form HKG due to no plane but we had a flight crew waiting for it as well left late have to say we made up some time. Would have to say that the transfer through Helsinki would have to be the easiest and quickest l have come across as my onward connection was tight due to the late arrival having said all that l was quietly please with the end result. l would fly again with Finnair as l have found that this way to Europe is quicker.

Flew return to Amsterdam. Received free upgrade to business on return flight. Both flights were great and the upgrade a huge surprise to us. Excellent staff service and food as good as any other airline. Connecting flight with Qantas was huge disappointment in comparison. Would highly recommend Finnair - only regret is sleeping during the business flight and not stopping overnight in Helsinki.

Geneva - Helsinki - Singapore. All flights on time and transfer easy at Helsinki. Planes fairly new and seats industry standard economy seats. Service efficient no frills. Meal ok. If you wanted a drink after the meal service get out of your seat and go to the self service galley. Finnair is not a full service airline but was good value.

ZRH-HEL-PEK. First time long-haul with AY. Food on the short-haul flights were very good. The long- haul flights were quite disappointing. Return flight had no meal selection. I was disappointed that no pre- meal drinks were offered. The flight was long enough to offer this. Chinese Cabin Crew were quite unfriendly on both flights.

Leisure flight from Oslo to Varadero (round-trip). Quite new A330-300. Hard not very comfortable seats. Maximum 30" pitch. (seat row 29 mid cabin). Service polite but very distant. I saw no crew members actually chatting with pax. Meals a big disappointment. No salad on main meal one cold roll small hamburger with pasta + chocolate cake. Snack before landing: meatballs. All drinks for sale which is ok on a leisure flight. Headsets for sale on outbound flight they had forgotten the headsets.

My trip from New York to New Delhi was good. On January 15 I missed my flight due to very heavy fog. I waited by the counter for over an hour before a representative appeared. After I explained my circumstances he was of little help. Told the next 2 flights were fully booked and that my only recourse was to buy another ticket. My husband and I have travelled domestically and internationally and experienced problems. In every case except this one the airlines involved bent over backwards to help us overcome any obstacles facing us. I am very disappointed in the lack of help from the Finnair representative in New Delhi. I had to buy a ticket on another airline.