Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 903 reviews
5/10
4 star Skytrax Rating
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Finnair customer review

(Finland)

Helsinki to Funchal Madeira and back. Aircraft seemed old and shabby. The crew very insistently coaxed us to change seats to get more leg room for my boyfriend yet in the new seats the leg room wasn't any better and we had to sit on either side of the aisle. Cold condensation water fell on me several times during the flight very unpleasant. On the return flight my shoes were ruined because of a used bubble gum that stuck to them apparently from under another seat. I have found the customer service very disappointing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Finnair customer review

(Australia)

HKG-HEL-VIE-HEL-SIN. Outbound HKG-HEL sector was an old A340 (OH-LQG). This aircraft is best avoided but there is no way of finding out in advance. IFE broke down but was given a Finnair shop voucher. Flight smooth cabin clean quiet and seat comfortable. HEL-VIE-HEL on A319's. HEL-SIN was a much newer A340 (OH-LQD). All flights on time. Service good. Planes clean. For price QF-AY (both oneworld) is recommended over middle eastern carriers. Very smooth transfer through Helsinki which is another plus point.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Finnair customer review

(Finland)

HEL-DEL-HEL on A330-300 in March 2013. Finnair has improved: both flights ahead of schedule tasty and filling meals with an Indian vegetarian meal option both ways good selection of IFE for a short flight (5 hrs 50 mins) on the way to Delhi and the fact that the plane leaves 10.45am on the way back to Helsinki (7 hrs) instead of midnight makes a big difference. Moreover the new Delhi Int'l Airport was pleasant and hassle- free both ways which added to the positive experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Finnair customer review

(Finland)

AGP-HEL. Plane was an old Boeing 757. Very small seat pitch. I paid 8 euro extra for an exit seat but behind me was a tall man which made it very uncomfortable for me. Cabin crew indifferent. Two of five flight attendants very nice and friendly chatting with passengers one male and one female FA very unfriendly. Catering poor just a tiny chicken sandwich without any taste. Not free newspapers like a low cost carrier. Very different flight as flight from Helsinki to Malaga couple of days earlier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Finnair customer review

(Finland)

HEL-AGP. Very nice night flight. Superb cabin crew. Flight attendants very friendly and smiling. Tasty tapas plate offered. No free newspapers anymore.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Finnair customer review

(United Kingdom)

RVN-HEL-LHR. Checking in at RVN was told that we would have to wait as there was a problem. Inbound flight from HEL was delayed meaning a 45 min connection to LHR wouldn't be possible. Finnair simply rebooked us on a later BA flight meaning a 60min extra in HEL. No fuss no problem dealt with Finnish efficiency. The 60 min flight was good with a drinks service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Finnair customer review

(United Kingdom)

LHR-HEL early flight no problems liked the fact on arrival at HEL baggage was on the belt waiting to be collected. Only downside I would have thought a hot breakfast would have been provided on an 07.30 departure.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Finnair customer review

(Switzerland)

Manchester-Helsinki-Ivalo first leg on flybe operated Embraers which were clean. Plane half empty on way back. Drinks selection and sandwich provided free of charge. Second leg on busy A321 with many tourists heading to Ivalo. Crew were pleasant. Overall a good experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Finnair customer review

(Australia)

Round trip Dec/Jan HKG-HEL-LHR. Late departure form HKG due to no plane but we had a flight crew waiting for it as well left late have to say we made up some time. Would have to say that the transfer through Helsinki would have to be the easiest and quickest l have come across as my onward connection was tight due to the late arrival having said all that l was quietly please with the end result. l would fly again with Finnair as l have found that this way to Europe is quicker.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Finnair customer review

(Australia)

Flew return to Amsterdam. Received free upgrade to business on return flight. Both flights were great and the upgrade a huge surprise to us. Excellent staff service and food as good as any other airline. Connecting flight with Qantas was huge disappointment in comparison. Would highly recommend Finnair - only regret is sleeping during the business flight and not stopping overnight in Helsinki.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes