Finnair

PRG-HEL with A319. Very smooth baggage drop in Prague. Too choices for complimentary sandwich. Beer 4 euros not expensive. Boarding easy. Finnair has very nice flight attendants they were excellent. At Helsinki door was open to cockpit and captain smiled goodbye to passengers. That was nice. Overall very nice experience.

HEL-PRG. Plane was Embraer 190 operated by Flybe. Small plane but seat pitch okay. Not any entertainment. Complimentary soft drinks and sandwich. Low rating because a purser was so rude. Other flight attendants were friendly. I can recommend Finnair but not Flybe operated flights.

BKK-HEL-MAN last week in business. Superb flight in every way. Transfer in HEL was very short but this proved to be no problem. Last sector in business on FLYBE which was fine. Very impressed.

Short flight HEL-ARL. Online check in always nice. Baggage drop at Helsinki Airport was just a joke. Friday evening and only two desks open and one for special luggage. I was waiting there 25 minutes too long for bag drop. It's a reason for so low a rating. I had enough time but there was very nervous people in the queue making waiting especially uncomfortable. I can not accept Finnair slogan "Peace of mind" before and after the flight. Ground staff anyway nice and friendly. Flight was delayed 50 minutes due weather. Flight was very comfortable with new A320. I had an exit seat and was sitting alone on that row. Complimentary soft drinks. Cabin crew courteous and very professional. Its almost standard with Finnair.

LHR-HEL-SIN HKG-HEL in Jan 2014. Short haul was pleasant. Lounge at Helsinki was fairly quiet but this obviously depends on the time of day. On HEL-SIN sector we had seats 6 A and C bulkhead in the A340. We got some rest but the seat is not conducive to sleep. Why on earth any airline serves a meal at midnight defeats me so we declined and tried to get some sleep. On arrival at SIN we had use of Qantas lounge for our ongoing flight with BA codeshare. Overall the flight and lounges for the outgoing sector were fine. The return was awful: Finnair uses Plaza Premium lounge at HK which is poorly equipped uncomfortable old seating and it's a very long walk to the gates. No announcements were made (and we were told this) but the only flight screen info is one which scrolls through the next 24 hrs flights. With no help from the lounge staff we decided to make our way to the gate about 45 mins before departure: a good thing we did since the flight was not showing as boarding as we left the lounge but the extremely long walk to the gate meant that we were some of the last to board. Although the flight was scheduled to be on an A330 with flat bed seats it was an old 340 and sleep was difficult. Staff are pleasant but not particularly proactive. Not sure I'd fly with AY business again unless I was assured of a flat bed. I understand they are upgrading most of the fleet this year.

FRA-HEL-HKG. First time that I took Finnair and I was rather disappointed. Positives: FRA-HEL was very convenient comfortable seats decent food quick transfer at Helsinki airport free WIFI at the airport. However the flight to Hong Kong was horrible. The plane was about 20 years old (it still had ashtrays in every seat) seats were very uncomfortable service was slow and unfriendly (only four FA for the whole economy class) and the food was uneatable. On the return flight to Helsinki the plane was at least new and the seats were ok but service and food were as bad as on the first leg.

Finnair long haul London-Helsinki-Hong Kong and return. Flight out was fine but very firm seats and a lack of films to choose from. The flight back was much better seats were comfortable more films and the food was pretty good service while not up there with Air NZ or Singapore was perfectly measured for the flight. The plane the A340-300 love this old beast its shorter than the 600 series handles bad weather better not sure what all the other people are moaning about. I flew Qantas on the HK to Brisbane leg and the inflight system on their planes was shocking A330 planes are average compared to a 777. Finnair did the job that's good enough for me.

Flew from HEL-BCN on 15th January. Flight was on time and boarding was quick and efficient. The aircraft was very clean and the interior had a nice light colour to it. In the air we were served a simple but delicious meal as well as free complementary drinks. Crew was professional and mature. My only complaint is the reduced legroom available on economy class flights.

Heathrow-Helsinki-Heathrow AY 840 AY 3125 2 Jan and 6 Jan. Customer handling punctuality service and catering are all faultless but Finnair Business Class has a certain style which is very calm measured and Scandinavian. You are made to feel more like a guest at a charmingly managed dinner party than passengers in an aeroplane. I look forward to my next flight.

Riga-Helsinki-Beijing in Economy. We redeemed two Finnair tickets using Qantas points. Finnair sent us a couple of welcome emails and highlighted the online check in option. We did online check in 24 hours before the departure. As a Oneworld Sapphire member we picked front row seats. Check in at Riga airport was eventful staff are not really familiar with Beijing's 72 hours transit visa on arrival. It took a while for her to understand and sorted out all the luggage and boarding passes. Finnair is using Riga's airport lounge It is a very nice lounge. Finnair's subsidiary flyBe is flying Riga to Helsinki. It was a full flight and cabin crews are very friendly and helpful. Transit in Helsinki is very easy. Lounge in Helsinki airport is nice and food was plentiful. Helsinki Beijing flight was half full and staff did a good job. I love Finnair it is a great airline and has consistent good service.