Finnair

LHR-BKK return in April/May in business cabin. The odds were against it being a perfect experience from the start as when I'd booked it both long-haul flights were on their A330s with the 'new' lie-flat beds. A few months out and one of the flights changed to their ex AF A340s a month out and both flights changed. Felt like a bait and switch. Frankly would have booked on Austrian if I'd known there was the chance of the hard product being downgraded. Flight from London - HEL was nice in one of their new A321s with sharklets - I've done this route before and realised that frankly the older planes are better. They have the dropdown screens that show you take- off and landings and track the flight. The A321s are really bare bones in terms of passenger amenities I understand they're planned for AYs leisure routes. A plus though was the friendly cabin service ok catering and a samsung 8 inch tab they handed out with pre-loaded videos films and music. HEL airport and lounge again ok nothing much to write home about. HEL-BKK in the A340 - Ok have to say it's not as bad as lots of people make it out to be (at least up front) - I'm not sure if the galleys are different on it so AY just serves their much publicised new menus on the A330s - So again food was more standard fare than what you were led to expect from the website. Seat recline is good for an angled bed expect it to be 170 degrees. However cabin way too hot for comfort and the cabin does deserve a spring clean - hear that Finnair? Honestly the dark beige plastic shell of the seats on closer look started life as light beige plastic. Didn't help that my friend's tray table and video screen was covered in coffee - I spent 5 minutes when we got aloft wiping down all our touchable surfaces within reach as a result. Food and drink selection quite decent have to say had the tastiest (if not most elegant) breakfast ever and freshest croissant. Flight back from Bangkok similar but no cleaning required loved the mid flight snack brought round on a presentation trolley with fruit salad and fresh hot cinnamon buns a lovely touch but no sandwiches pot noodles etc for a savoury alternative. Transfer in HEL you have to go through security which is a pain but we were soon through and being bussed (another distinct disadvantage to HEL) out to the A321 back to LHR - Crew great on this leg too. All in all service 8 or even 9/10 hard product 5/10 IFE short haul 8/10 IFE long haul (A340) 4/10 food 7/10.

HEL-LHR. I would have recommended Finnair if their ground operations were not as appalling. Flight was delayed by an hour with no information from airport staff at HEL. The A320 was clean and new seats comfortable and having good legroom. The flight crew were very professional and managed to make 4-5 runs of drinks for a 3-hour flight. Though absence of hot meals was a quite disappointing as well as the fact that for a full service fare you still had to buy all the snacks and most of drinks. On arrival waited for 1 hour for bags to be delivered at LHR. Enquiries told that Finnair "could not find staff to deliver baggage from plane to airport". I cannot recommend this airline if they do not improve their ground operations.

I flew Finnair from Helsinki to Toronto on 3 June 2014 and was extremely disappointed. The seats were extremely cramped (much less space than the Economy seats offered by BA on the trip over on 27 May 2014). As other disgruntled Finnair travelers have noted the flight was delayed in my case by just a little over an hour however this seems to be a recurring problem with Finnair. I was extremely disappointed with the entertainment system provided the audio quality was so poor in the movies I finally just switched the thing off and spent the remainder of the flight trying to get comfortable in a ridiculously cramped seat. The food and beverage service was not much better. The food could only be described as adequate and Finnair only provided complimentary wine with the first meal if you want more you have to purchase it at 6 Euros per glass which is a ridiculous price for non-premium wine and there are no complimentary alcoholic drinks other than the beer/wine option with the first meal (this also compares poorly again with BA which makes all alcoholic drinks free for the entire flight). This was my first time flying Finnair and I will never fly it again.

I recently flew MAD-HEL-TLL and back. All 4 flights were delayed. We booked tickets at the end of December last year and paid for premium seats which have not been kept until check in so at the end we sat in other similar seats. Catering on shorter flight was non-existent for 4.5hr flight MAD-HEL and HEL-BCN was just a small snack cold or hot with a drink the crew then disappeared for the entire duration of the flight. Considering the price and other surcharges delays and non-existent customer care (they did not respond to our mail regarding pre- assigned paying seats) we would not fly them again!

Stockholm - Helsinki - (Hong Kong) - Helsinki - Beijing - Hong Kong - Helsinki - Stockholm. We tried to go to Hong Kong but had to return to Helsinki airport due to a faulty hydraulic pump. I guess this is something that can happen. However having to sit in a very hot airplane for a whole night before being told that the flight is cancelled is not very pleasant. Neither is the treatment from the ground staff more or less ignoring everyone but the business class passengers. We eventually got some help and were rebooked for a flight the next day. The flight back home was on time but the plane was very old with an outdated entertainment system and very cramped seats. Will not travel Finnair again if there is another alternative.

Made 2 flights with Finnair in April 2014. Bangkok to Helsinki and Helsinki to Paris. Both in Business class. Both planes were new and spotlessly clean. They left and arrived on time. The A330 from Bangkok had seats that extended out to become a bed and was extremely comfortable. The flight crew on both flights were attentive friendly and accommodating. The food offered plenty of choice and was better than I've had from other airlines. The whole experience was very positive.

Their short flight services are just a total circus. Had two different return flights with them last month both in Europe. One from Helsinki to Budapest and one from Helsinki to Gdansk. Luggage restrictions food and beverage PRICES and in general regular prices for tickets made me feel like fool for paying "full service" and flying low cost. Big disappointment.

Warsaw-Helsinki Business Class. Flight operated by FlyBE on Embraer aircraft. Flight on time nice and attentive cabin crew. Hot food served (some kind of chicken tortilla) with box of Godiva chocolates. Very smart and modern design of drink glass ( like iceberg). Some downpoints - business seating is the same as economy which would be ok unless you are having huge food tray in front of you and trying to eat. Seat next to should be kept empty like other airlines do. Because Finnair added some folded stairs to this airplane type ( never seen it before) only one toilet at the rear is available for all passengers. Not too comfortable. Very long wait for a bags after arrival more than 30 mins.

SYD-Narita QF 21 6th April. Narita-Helsinki AY 74 7th April. Helsinki-London AY 833 7th April. Having been a Qantas Frequent Flyer for over 20 years and a Platinum for more than the last 6 years I have rarely had a more enjoyable trip (taken with my two sons 10 and 9 years). The seat comfort service and friendliness of the staff was excellent (and better than most flights with Qantas BA or American). When combined with the reasonable cost of these business class fares in my view it is a no brainer to fly Finnair for this sector (Asia into Europe).

First segment CDG-HEL on a E190 operated by FlyBe regular economy class seat in business cabin seat width pitch comfort only real difference was lounge access at Paris Airport and full hot meal provided. Second segment: HEL-JFK on a A330 not with the new business configuration however lie flat seat was comfortable for a 8 hour daytime flight. The real gem was the crew superb service attention to details service always provided with a smile. Food was very tasty and wine list quite good as well.