Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 903 reviews
5/10
4 star Skytrax Rating
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4/10

Finnair customer review

(Australia)

I flew from Helsinki to Singapore. This flight was disappointing the service at the desk took far too long the lounge at the airport was poorly manned and took over 10 minutes to for the lounge manager to see us. In the lounge they were missing milk bread and salad dressing. At the international side of the airport the lounge was stylish but lacking in comfort and options. The seats on the plane were uncomfortably small and the leg space was very limited. The customer service on the plane was poor the stewardesses were unfriendly and never smiled one stewardess was charging customers for non-alcoholic drinks until a customer pointed out that they were free (as this was an international flight) the food was mediocre and the entertainment system was limited with few good movies. I don't recommend flying with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Finnair customer review

(Australia)

Flew Singapore - Helsinki early June plane was an older but very comfortable A340 entertainment system was not video on demand and pretty basic but the aircrew were very good and attentive return trip in mid July was in a younger A340 with a very good entertainment system which made the trip pass quite quickly aircrew also very friendly and attentive. We flew Perth - Singapore - Helsinki then after a couple of days in beautiful Helsinki 2 hour ferry to Tallinn then flew on to Copenhagen this is really the most relaxing and stress free way into Europe and we recommend it to everyone beats that long haul flight into hassle Heathrow by a very long shot.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Finnair customer review

(Thailand)

Flying Bangkok - Helsinki - Bangkok in Business. I already knew that they are going to use that old ageing A340 that used to serve Air France before so I did not expect much. However the food was quite nice. Wines were good and cabin staff were OK. Seat was bad like I knew beforehand but it was alright as it was a day flight. Entertainment system was very bad worst I've seen. I know that they are going to replace the plane next year but still it was not a very good experience in regards of flying in Business. They should have provided at least some Tablets for entertainment etc. Return flight was worse: It was too hot and the Asian-Western - fusion menu was not good. I didn't want any rice or noodles I wanted to eat something good quality - European/Western prime meat or some Mediterranean fresh dishes combined with good nice wine most of the 3 mains were oriental style and the selection was worse than inbound flight. Sleeping was not possible because of the heat in the cabin and also because of the angle of their seats. I also did not enjoy their hot breakfast served in the middle of the night - far too long before landing. Marimekko-brand interior things are nice.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Finnair customer review

(Denmark)

25/6/2014 - 26/6/2014. Flew from Copenhagen Denmark via Helsinki Finland to Bangkok Thailand. The first leg from Copenhagen to Helsinki was smooth left on time cabin crew very attentive and overall a good experience. Free non-alcoholic beverages on the short leg. Second leg was alright. I left in the afternoon therefore it would be hard to rest. We were served dinner which was either vegetarian pasta or noodles with chicken in gravy with vegetables. It was very tasty. If I have to point out anything negative it would be the time of day (5pm- 7am). Hard to sleep. I was flying with a very modern clean and good looking A330 with a small but usable AVOD. Selection of movies were poor. We were served breakfast as well but no choices. A sausage a rosti and scrambled eggs with a dry bun margarine coffee and apple juice. It was alright. Again cabin crew were nice attentive and pro-active. Overall good and I would fly Finnair again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Finnair customer review

(Finland)

I flew with Finnair on flight AY006 from New York to Helsinki on 21st June 2014. Finnair has some problems with the plane they usually use in this route it was being repaired and Finnair used another plane. The plane Finnair decided to use was rented from Privilege Style Airline Spain. This replacement plane was the worst I have ever flown with and I fly quite a lot. I'm totally blown away that Finnair decided to use worn out plane with no entertainment system on intercontinental long haul route. This is total underestimation of customers. Finnair is marketing the route with good planes comfort entertainment systems etc. The service I received was really bad seats were worn out (they had ashtrays) plane was worn out and no entertainment system at all. Finnair made a decision to rent this plane it means that they clearly do not think their customers. Really bad. If you need to fly between Helsinki and New York reconsider using Finnair in this route if Privilege plane is still used.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Finnair customer review

(United Kingdom)

LHR-BKK return in April/May in business cabin. The odds were against it being a perfect experience from the start as when I'd booked it both long-haul flights were on their A330s with the 'new' lie-flat beds. A few months out and one of the flights changed to their ex AF A340s a month out and both flights changed. Felt like a bait and switch. Frankly would have booked on Austrian if I'd known there was the chance of the hard product being downgraded. Flight from London - HEL was nice in one of their new A321s with sharklets - I've done this route before and realised that frankly the older planes are better. They have the dropdown screens that show you take- off and landings and track the flight. The A321s are really bare bones in terms of passenger amenities I understand they're planned for AYs leisure routes. A plus though was the friendly cabin service ok catering and a samsung 8 inch tab they handed out with pre-loaded videos films and music. HEL airport and lounge again ok nothing much to write home about. HEL-BKK in the A340 - Ok have to say it's not as bad as lots of people make it out to be (at least up front) - I'm not sure if the galleys are different on it so AY just serves their much publicised new menus on the A330s - So again food was more standard fare than what you were led to expect from the website. Seat recline is good for an angled bed expect it to be 170 degrees. However cabin way too hot for comfort and the cabin does deserve a spring clean - hear that Finnair? Honestly the dark beige plastic shell of the seats on closer look started life as light beige plastic. Didn't help that my friend's tray table and video screen was covered in coffee - I spent 5 minutes when we got aloft wiping down all our touchable surfaces within reach as a result. Food and drink selection quite decent have to say had the tastiest (if not most elegant) breakfast ever and freshest croissant. Flight back from Bangkok similar but no cleaning required loved the mid flight snack brought round on a presentation trolley with fruit salad and fresh hot cinnamon buns a lovely touch but no sandwiches pot noodles etc for a savoury alternative. Transfer in HEL you have to go through security which is a pain but we were soon through and being bussed (another distinct disadvantage to HEL) out to the A321 back to LHR - Crew great on this leg too. All in all service 8 or even 9/10 hard product 5/10 IFE short haul 8/10 IFE long haul (A340) 4/10 food 7/10.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Finnair customer review

(Russian Federation)

HEL-LHR. I would have recommended Finnair if their ground operations were not as appalling. Flight was delayed by an hour with no information from airport staff at HEL. The A320 was clean and new seats comfortable and having good legroom. The flight crew were very professional and managed to make 4-5 runs of drinks for a 3-hour flight. Though absence of hot meals was a quite disappointing as well as the fact that for a full service fare you still had to buy all the snacks and most of drinks. On arrival waited for 1 hour for bags to be delivered at LHR. Enquiries told that Finnair "could not find staff to deliver baggage from plane to airport". I cannot recommend this airline if they do not improve their ground operations.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Finnair customer review

(United States)

I flew Finnair from Helsinki to Toronto on 3 June 2014 and was extremely disappointed. The seats were extremely cramped (much less space than the Economy seats offered by BA on the trip over on 27 May 2014). As other disgruntled Finnair travelers have noted the flight was delayed in my case by just a little over an hour however this seems to be a recurring problem with Finnair. I was extremely disappointed with the entertainment system provided the audio quality was so poor in the movies I finally just switched the thing off and spent the remainder of the flight trying to get comfortable in a ridiculously cramped seat. The food and beverage service was not much better. The food could only be described as adequate and Finnair only provided complimentary wine with the first meal if you want more you have to purchase it at 6 Euros per glass which is a ridiculous price for non-premium wine and there are no complimentary alcoholic drinks other than the beer/wine option with the first meal (this also compares poorly again with BA which makes all alcoholic drinks free for the entire flight). This was my first time flying Finnair and I will never fly it again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Finnair customer review

(Spain)

I recently flew MAD-HEL-TLL and back. All 4 flights were delayed. We booked tickets at the end of December last year and paid for premium seats which have not been kept until check in so at the end we sat in other similar seats. Catering on shorter flight was non-existent for 4.5hr flight MAD-HEL and HEL-BCN was just a small snack cold or hot with a drink the crew then disappeared for the entire duration of the flight. Considering the price and other surcharges delays and non-existent customer care (they did not respond to our mail regarding pre- assigned paying seats) we would not fly them again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Finnair customer review

(Sweden)

Stockholm - Helsinki - (Hong Kong) - Helsinki - Beijing - Hong Kong - Helsinki - Stockholm. We tried to go to Hong Kong but had to return to Helsinki airport due to a faulty hydraulic pump. I guess this is something that can happen. However having to sit in a very hot airplane for a whole night before being told that the flight is cancelled is not very pleasant. Neither is the treatment from the ground staff more or less ignoring everyone but the business class passengers. We eventually got some help and were rebooked for a flight the next day. The flight back home was on time but the plane was very old with an outdated entertainment system and very cramped seats. Will not travel Finnair again if there is another alternative.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no