Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 618 reviews
6/10
4 star Skytrax Rating
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5/10

Finnair customer review

(Canada)

Toronto-Helsinki-Milan return. Starting off with my flights to and from Milan they were fine. Went off without a hitch. Service was fine no complaints but I did find the one skimpy little sandwich they fed you for that 2.5 hr flight was pretty mediocre. My flights from and back to Toronto were another story though. It wasn't the service that got me but the type of airplane they used (a Boeing 757). The 757's are meant for short to medium-haul flights so why they use it for a long-haul 8.5hr flight is beyond me. It had next to no entertainment leg room seat width or seat recline. It was like being a sardine. So my advice: for European domestic Finnair is perfectly fine. For specifically Toronto-Helsinki though don't fly Finnair unless they change the aircraft used. You would be far better off flying indirect with another airline.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

Finnair customer review

(Australia)

SYD-BKK (BA)-HEL-LHR-HEL-SIN-SYD (QF) in J class. AY has not yet let me down another enjoyable trip with Finnair. Angled flat beds for BKK-HEL and HEL-SIN legs somehow I missed full flat bed with the new aircraft for both legs. Cabin crews are professional friendly and helpful for all flights. Food was great and well presented. On LHR-HEL flight Bulgugi (Korean BBQ beef) was served very interesting trip for European flight. The highlight of my trip was the new Spa at HEL airport it was amazing and definitely push the airport lounge experience to the new level. 4 saunas (Finnish sauna steam sauna stone bath and brechel bath) and mineral spa pool are available. The new lounge is so modern and well designed lighting is fantastic. AY is still my choice for European flights.
Cabin FlownBusiness Class
Value For Money 12345
yes
8/10

Finnair customer review

(Finland)

Helsinki-Singapore return. Flights were on time return flight slightly ahead of schedule. Plane was a new and clean Airbus A340 and the crew was professional. Dinner was ok breakfast was good. The personal in-flight entertainment is modern but could have a bit broader selection. Overall a pleasant experience both ways where everything went smoothly from check-in to arrival.
Cabin FlownEconomy Class
Value For Money 12345
yes
10/10

Finnair customer review

(United Kingdom)

Changi-Helsinki-Heathrow on Finnair. Service superb everything on time and efficient. Meals adequate and more importantly alcohol served. Loved the exterior camera. Beautifully executed crosswind landing in a thunderstorm at Heathrow. At the same price point as any other European national carrier. Cannot fault.
Cabin FlownEconomy Class
Value For Money 12345
yes
na

Finnair customer review

(Australia)

Australia-Denmark. The first part of out flight there was with Qantas and was quite pleasant. The second part was with Finnair and was highly disappointing and continues to be so. Our flight from HK to Helsinki was delayed. That is itself while annoying is not so much the issue but more of a concern was the lack of assistance provided by Finnair to rectify the situation. When we arrived in Helsinki no attempt was made to assist us with making it to our connecting Finnair flight to Copenhagen. Not only did we miss our connecting flight we were then scheduled onto an SAS flight but somehow Finnair misplaced our luggage and we were without luggage for more a couple of days. Allegedly however this was not finnair's responsibility but SAS's. Again Finnair fail to take any responsibility. At the point of writing this we are sitting at Helsinki airport. Our flight to Bangkok is currently due to depart in 15 mins. At this stage the only information airline staff can give us is that the flight might be delayed but that they will let us know in about half and hour. In addition we found the service on the flight appalling. My husband is currently sitting with his right leg elevated and swollen after an air steward banged him in the knee while returning the drinks carriage.
Cabin FlownEconomy Class
Value For Money 12345
no
4/10

Finnair customer review

(Switzerland)

ZRH-HEL-OUL return. Left quite unimpressed. "Meal" on Intra-European flight consisted of a small sandwich. No free alcohol. Plane interior was in ok shape but strange smell on return flight HEL-ZRH. A stale bread roll and some small ravioli in a cold box isn't very impressive for a 2.5hr flight.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

Finnair customer review

(Finland)

Helsinki-Budapest check in went smoothly the flight was delayed 30 mins for some problems with gate computers so boarding passes were checked manually. Flight was full service was professional. Catering ok meatballs and potato salad. If compared with the price what we paid can not complain.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Finnair customer review

(Malaysia)

Bangkok-Helsinki-Riga (BKK-HEL-RIX) in Business Class. As many people mentioned here already the food looks like Economy Class catering it's served in one tray and doesn't look very attractive. Attendants are a little bit cold but otherwise professional. The rest was great clean cabin and toilets friendly pilot good lounge at Helsinki airport. Taking into account the price Finnair's Business Class is surely value for money. Second leg (Helsinki-Riga) was an Embraer 170 where Business Class seats are 99% equal to Economy (they are exactly the same just slightly more leg room) so actually doesn't make sense paying extra.
Cabin FlownBusiness Class
Value For Money 12345
yes
7/10

Finnair customer review

(Australia)

Flew Finnair HKG-HEL-BER after connecting from MEL on CX. Was overall impressed by Finnair. Very efficient ground staff. Cabin clean and A340 on first leg was fairly new. Cabin crew polite and attentive. Captain made flight and destination updates regularly which is always nice to hear. Food was average but sufficient. Seat pitch at 32 inch was a bit tight and IFE was not as extensive as Asian or Middle Eastern airlines. Overall a good airline with no extra frills. Good value for money considering the fare I paid.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Finnair customer review

(United Kingdom)

LHR-HEL-BKK-HKG-LHR good value in J class. LHR-HEL half full cabin. Used CX lounge at LHR which was adequate. No boarding drinks. Once airborne efficient and friendly service nice light dinner. Onward flight to BKK on A330-200 with new business class layout. Beautiful cabin pastel blue and grey colours. Solo window seat great flat seat allowed for comfortable sleep. Cabin crew although on the mature side very efficient friendly and warm. Also had oriental FAs who were probably more friendly. Entertainment system although AVOD was under par in terms of choices still lagging from their SE Asian counterparts! Food tasty but lacking presentation and probably the wow factor you expect in a premium cabin. I would compare it to SQ or CX excellent economy class fare but on fancy plates. All served in one tray needless to say servings on the small side. Breakfast was good but in terms of presentation had the feel of a very good economy cabin presentation. Arrival into BKK on time and was able to use fast track service for immigration. HKG-HEL-LHR. Morning flight ex-HKG on A330 with older cabin. A bit disappointed but as it was a day flight was manageable. Not my favourite for sleeping though. Food much better than previous flight separate trays for starters main and desert. Nice crew extremely friendly and chatty Oriental FA. Great service on time arrival into HEL. An hr connection which felt eternal; that's how seamless and efficient this airport is not an ounce of stress to get the onward flight. HEL-LHR on time departure nice lunch great crew. All in all great experience. If new cabin can be guaranteed no doubt I'd fly them again.
Cabin FlownBusiness Class
Value For Money 12345
yes