Finnair

AY 81 HEL-SIN A343 (Newly Refurbished). Departure on time and early arrival. The new cabin was fresh bright and comfortable. Cabin crew great and very accommodating. Food service continues to improve on Finnair across all cabins. The pillow perfect so I slept very well for almost the entire flight. If you are traveling solo I recommend the L seats lots privacy.

Travelled to Japan from UK as BA customer on Finnair flights there and back. Flight there was awful from UK to Helsinki. Flight to Tokyo was also awful. The problem was one of not really being a Finnair customer as we were BA customers. On return flights we tried to upgrade but we're not able to do so because that option was only possible for Finnair passengers -.this was the perspective of the Japanese ground manager for Finnair. Ground staff would not sell us "comfort" upgrade either. However the Finnish crew on board the plane fixed the "comfort" option for which we were happy to pay and both return flights were great. Seriously Finnair your greatest asset is your terrific cabin crew.

I flew DXB-HEL-RVN and return 23-26 Jan. Outbound DXB-HEL was almost 2 hrs delayed but not due to AY's fault. Most of that delay was spent on-board an A321 extending the stay on this inappropriate aircraft for such a flight from 6 to almost 8 hrs. 8 hours on an aircraft AY uses for domestic flights in the very same seat configuration. Luckily I had 2 empty seats next to me making things reasonably comfortable since the leg space is ridiculous. The 1 round of juices served whilst waiting on the DXB tarmac were the last free cold drinks served ever since even the water had to be paid for! On a 6 hour flight with a supposed 4* airline they charge for water unbelievable! Despite my delay into HEL I made my connection for the 1 hr flight to RVN on an A320 with the same poor leg space (but adequate for such a short hop) and on this domestic flight they served free water and berry juice same on the return. I didn't look forward to the return HEL-DXB since I already figured out it would be a full flight. Already expecting the worst in discomfort and catering I bought sandwiches and water at HEL for almost EUR 20.00 but the reality exceeded my fears. Once again it was the A321 and it was full of Finnish holiday makers although it was sold as a scheduled flight. The only free drinks were the tea/coffee after the meal. Wine was sold at EUR 6.00 for tiny bottles of less than 200ml and what they called lunch was a farce in size and disgusting both in terms of looks and taste. However the worst of all was the ridiculous leg space especially sitting in an aisle seat close to the only 2 toilets at the back of the aircraft. All except 8 business class (if one can even call it that) passengers had access to 2 toilets on a 6 hour flight with an almost permanent queue in the aisle of up to a dozen chatting people. I take around 100 flights a year on various airlines but HEL-DXB must have been the very worst one over the last 10 years. I don't mind flying low cost at least I know what to expect or rather 'not' to expect given the price but an airline like AY should be ashamed of operating the DXB route in this disgraceful manner and with such inappropriate aircraft.

29 Sep 2014 AY82. Eventually flew on 30th AY5004. 30 Sep 2014 AY715. I travel for work and this was without a doubt the worst experience I have had. Don't fly with them especially for business or if you actually want to reach your destination. Old planes. Numerous delays and rescheduled flights. Non existent customer service at every stop and on top of that they lost my luggage.

AY661 HEL-CPH Jan 19. Finnair lounge in T2 rather crowded. Breakfast choices few. Prosecco and orange juice was nice. Short sector with breakfast and coffee was OK. "Broken Plane" changed quickly departure delay a little over 30 minutes. No IFE.

AY 82 SIN-HEL Jan 19. Refurbished A340. IFE good with enough variety for a 12 hour sector. Cabin crew active and present. Food OK. Bar service: sparkling wine still wines and beer free. Spirits 5-6 €. The extra 4 inches of space in economy-comfort are worth paying for.

A one way flight from Krabi Thailand to Helsinki in December 2014. The aircraft was one of their older A343 aircraft but it provided a rather comfortable flight the fare was so low I first thought it was a pricing error. Professional crew ok seat and legroom. The catering was fine except the second meal which was inedible pasta dish. The AVOD entertainment has been improved still not great but kept me busy for a couple of hours.

Singapore - Helsinki. Very impressed with Finnair. Staff friendly and professional. Good amounts of tasty food good variety of drinks seats very comfortable and clean cabin. The flight overall was pleasant I enjoyed the movie I was watching and announcements were very clear in English and Finnish. I highly recommend this airline.

Stockholm - Helsinki - Singapore return. Given a recent experience with Finnair I was happy just to get to my destination on time. However although the journey from northern Europe to Asia is very fast with Finnair the comfort is not really up to par. The planes are far too old with cramped seats and IFE systems that are nothing but a joke. Food-wise I guess it was OK. And the single allowed beer is just fine with me as I am not a heavy airplane drinker.

CPH/HEL/NAR - KIX/HEL/CPH. Economy. Four full flights two long haul ones. All excellent: on-time departure and arrivals clean cabins clean toilets all the way to and from Japan paid a bit extra on Japan flights for economy comfort with better seating definitely money well spend cabin crew in top shape on all four flights entertainment system good food the usual economy fare but overall very impressed and happy flying Finnair. Will come back.