Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 908 reviews
5/10
4 star Skytrax Rating
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3/10

Finnair customer review

(India)

DEL-HEL-DEL. A lower than budget experience for a higher than budget price. This is the second time I am flying this route with Finnair. The only positives are that the flight arrives on time. The IFE is virtually non existent. My IFE screen was not working properly and kept getting jammed even after rebooting it twice so I just resorted to looking out of the window for 7hrs. On the way back the IFE was working but had very limited movies to showcase out of which most are very old. The food is bland. On the way to Helsinki I asked for the non veg meal which supposedly had run out even though I was seated in row 22 which is relatively in front for economy class. Same was the story on the return flight. I am a Singaporean who lives in India and know that contrary to popular belief most Indians do consume meat. On the flight most people were asking for meat and told that it was not available. I request carriers to discard the stereotype and provide meat dishes on flights to India. The meal was quite bland and inedible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Finnair customer review

(Finland)

I was flying Helsinki-Frankfurt-Helsinki. Considering I paid a high price for it I got absolutely no value for it. To me most of low-cost airlines have better service- no snacks only coffee or blueberry juice for 2.5hr flight. Entertainment doesn't exist legroom was poor and I felt like I overpaid it big time. Definitely never flying with Finnair again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Finnair customer review

(United Kingdom)

HEL-NRT economy class. Very little legroom uncomfortable seats awful food. I find their European flights OK but really void for long-haul. And that's with what looked like a pretty new plane. You had to pay for snacks. Staff were very good though.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Finnair customer review

(Sweden)

My flight was from Bangkok to Helsinki. Using Finnair was the worst experience as the airplane was old and dirty. The blanket wasn't sealed in the plastic bag so you could never know if it was cleaned or not. The headset was missing at my seat. Food was very disgusting and bad quality. Entertainment was very limited with less than 20 movies to select as well as series. The staff at the check in point in Thailand were not friendly or helpful. However staff onboard were just fine and did a great job. My verdict is that I will never fly with Finnair again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Finnair customer review

(Finland)

CPH-HEL. Airbus320. I had one day trip to Copenhagen and upgraded return flight to business with Finnair points. Nice lounge in CPH. Flight was Saturday night and there was very cozy atmosphere in the cabin. Tasty food nice cutlery and charming flight attendants.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Finnair customer review

(Finland)

HEL-CPH. Aircraft A320. Very nice morning flight yesterday. I had exit seat nice legroom. Complimentary coffee tea still water and blueberry juice. I didn't like that juice when tasted it first time one week ago but now it was tasty. Snacks for sale. 1h 30 min flights it's totally okay. Prices just very expensive. One very small sandwich six euros. Cabin crew excellent joking with passengers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Finnair customer review

(Finland)

HEL-ARL. Plane was Embraer 190. Cabin looked old and dirty. Flight attendants polite but cold and not very friendly. They offered complimentary water and blueberry juice. You don't need any snack in 45 minutes flight but I wanted coffee. Blueberry juice sounds nice fresh and very Finnish but there was only 15% juice of that drink not very healthy. It was also too sweet. Finnair has been very quality but now in short sectors you feel with them like travelling by the bus. Norwegian has cheaper prices and free WI-FI onboard. In future I prefer them if I'm travelling just with hand luggage.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Finnair customer review

(Finland)

ARL-HEL. I upgraded to business with Finnair points. Limited breakfast in the lounge at Arlanda. Flight on time with A320. Clean and nice cabin. Newspapers. Soft drinks and sandwich. You got same before in economy but it's maybe enough when flight time is 45 minutes. Cabin crew excellent.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Finnair customer review

(Australia)

Flew SIN-HEL and thought the Finnair experience was generally good. Apart from a slight delay before takeoff we arrived on time. Staff were courteous and efficient and the food service was significantly better than other international carriers. Downside was the IFE. It was terrible! Limited options minuscule screen with antiquated graphics and a music section that was virtually defunct because of some licensing issue made this a useless addition to the flight. Thankfully the trip was in darkness for 12 hours so sleep was a much better option! Hopefully this will be upgraded soon otherwise my return flight with them will be my last.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Finnair customer review

(Sweden)

AY 81 HEL-SIN A343 (Newly Refurbished). Departure on time and early arrival. The new cabin was fresh bright and comfortable. Cabin crew great and very accommodating. Food service continues to improve on Finnair across all cabins. The pillow perfect so I slept very well for almost the entire flight. If you are traveling solo I recommend the L seats lots privacy.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes