Finnair

Oulu to Helsinki with Finnair. Flight on time. Clean cabin. Flight attendant staying on the front door during boarding was very unfriendly. Looks that she hates her job. Other FAs very nice. Complimentary coffee, tea, water and blueberry juice. So low rating because of one so rude cabin crew member.

Stockholm to Hong Kong via Helsinki with Finnair. At online check-in, we got seat no. on the first flight to HEL but not on the connecting flight to HKG. We only had about 1 hour transit time. There was only this message to tell us to proceed to transfer service desk. That day after we arrived at HEL, we immediately rushed to the service desk. It was about 22.50 and we were told by the ground staff to proceed to boarding gate about the seat allocation problem. We got through security and passport control. Then there was this major delay (over 8 hours) last minute as in we were informed within the last 30 mins of the scheduled flight departure time. All right, bad luck then. We grabbed some meals then tried to catch up some sleep at airport hotel knowing we had to get up on time to arrive at the airport again at about 6.30am, as we were told to do so in order to catch the delayed flight at 8.30am. Then there was this issue about overbooking. It was at the boarding gate the ground staff, who turned up at about 7.30am, that finally needed to manage this mess of troubles. Apparently this flight was heavily overbooked and there would not be enough seats for all the passengers waiting there at the boarding gate. At the last minute, the ground staff called for volunteer passengers to reschedule their itinerary, within the last hour of the flight departure time, when passengers were mostly tired and stressed by all this hassles. What was this service?? I would not understand. We were not travelling with budget airlines. At last we were among the lucky ones to be able to go on board but I felt sorry for the others stranded. We were going on holiday but all these stress, hassles and tiredness were making it very very bad journey experience indeed. If we could be informed earlier, we could have rescheduled our itinerary to spend one day in Helsinki, with quality time to travel around in the city, and postpone our flight to the following night. Rather than going through these hassles and stress and waste of time stranded for nothing.

This 2hr Finnair flight BRU-HEL was one of the familiarisation flights for their new A350 aircraft, a very nice experience in Business Class. The A350 aircraft has great ambience, it's spacious, light and quiet. The lie flat seat is similar to Cathay Pacific Business Class, though with less leg room. A warm lunch was served, the presentation wasn't the best but the main dish sautéed game was delicious. On this crew training flight the passengers got a lot of attention from the cabin crew, the PTV and Wi-Fi didn't work properly - I was told the entertainment system will be fixed before the new aircraft starts serving on the long haul routes.

The Finnair plane was old. IFE was old with lo-res menus, and about 4 movies. Seats were uncomfortable, with a large lip at the front that digs into your thighs. Toilet had been locked by staff, who only admitted it after 20 minutes waiting next to the Engaged sign. Cabin crew were frosty and didn't seem to enjoy their job. The redeeming feature was the email communication and the price, the rest of the experience was poor - you get what you pay for.

Each time I fly Finnair between Finland and UK, the service is reduced a little more. Their onboard offerings are now pretty dismal, and they only offer a limited selection of drinks for free now: it's not so different from easyJet. If you want a meal, book it at least three days in advance. It's okay, but not very good value for money. The on-board "deli" options are very poor and expensive. Their charge for checking in a second bag is very reasonable. The seats are not very comfortable, but the service at Helsinki and on the ground in Manchester is very efficient and smooth.

Finnair are charging EUR3 for a 33cl Coca Cola and EUR5 for a cl vodka. Payment with credit card made a lot of hassle for me and my side passengers. All airlines I have used on long haul provide these items for free. Finnair can be downgraded to 2-Star in my opinion. And my gluten free food was awful.

Booked via travel agent! Booked on a 0730 Finnair flight for a one day meeting in Oulu. Getting ready to leave the house at 0600 when I get a call from a colleague stating that the flight is cancelled. No announcement from either travel agent or Finnair. Travel agent informed me that Finnair automatically rebooked me on the 1430 flight. Finnair's website shows free seats in economy on the 0930 flight. Travel agent informs that these are "premium economy" and that Finnair requires 200EUR extra to sit in these. The difference in service is that I can change my flights whenever I want for a smaller fee. So ended up paying 200EUR to arrive 2 hours late. Finnair customer service couldn't be reached but a later call to complain results in the "this is our policy and nothing we can do about it" excuse.

Same old ATR planes, which have been used before by FinnCom airlines, FlyBe and now Finnair owned Norra. It seemed to me that the other one of the two cabin attendants was nearly busy the whole flight preparing food for the pilots. Service that's why its slow. Plane old and seen the best days.

We selected Finnair as their Business class had attractive pricing and since I am not a small guy I would rather fly business if the price is reasonable. We were positively impressed with our flight that returning home we booked our next flight in February 2016. Bangkok to Geneva via Helsinki. The plane was clean, the seat very comfortable, amenities nice and the staff very nice and friendly. We ordered the wrong meal by clicking the wrong choice but found the meal to be plentiful and delicious! Helsinki Airport is very nice and pleasant and our short transfer was without a hitch. The flight Helsinki to Geneva was a bit of a let down with a much smaller plane and basically economy seats sold as business class, but that disappointment is with most airlines when traveling Intercontinental and then regional. All in all a very pleasant experience especially on the long flight which is the most important and we look forward to our next trip in February.

Helsinki to Bangkok, and check through to final destination (Koh-Samui/Thailand) refused by ground staff, although it was a code share flight. Seats in Finnair business class old and worn out, no lie flat seat, movie choice extremely limited (9 channels, old movies). Onboard service professional and attentive. Ground staff had promised luggage would go by priority handling, actually arrived as the last one out of 300 bags and I therefore missed connecting flight. Complaint to headquarter has not been answered (2 weeks after flight). I have been flying Finnair to Asia for many years and should enjoy my priviliged status but this flight makes me doubt about further travel with them.