Finnair

Finnair Economy comfort definitely made the difference. Noise canceling headphones were good, the seat pitch was adequate and Marimekko-branded amenity kit was nice surprise. Meals in economy class seemed better now than few years ago and the service by Singaporean crew was good. I managed to sleep almost seven hours which was great.

Finnair is not the best airline I have traveled with but for the price that I have paid, it is better than some airlines. Only about 2 hours longer from more expensive direct flight. I am not satisfied that the seats are small, a lack of leg space and the food was a bit bland.

Dusseldorf to Helsinki. Unfriendly cabin crew. No free food and a very expensive and poor quality SkyBistro menu. The Finnish beer they are selling is not best one. Complimentay coffee and blueberry juice. No entertainment, not TV screens. Expensive newspapers for sale.

London to Shanghai via Helsinki. Considering the excellent cost, I thought Finnair Business class was fabulous. Condition of plane, quality of the staff, the lounges and the food, were all great. Admittedly, the entertainment system could be better. The bed was flat, but narrow with little lower leg room, but I slept a bit, and I reckon if you're really tired, so will you!

I was a bit afraid to fly Finnair after the negative reviews but I was more than pleasantly surprised. The premium economy seat was comfortable and I really appreciated the noise-cancelling headphones and the travel items such as earplugs in cute Marimekko-designed bag. Food was OK - nothing too fancy but good and warm. The flight attendants were super helpful, both on ground and in the air. True, the only free alcoholic beverages are wine and beer but that's fine with me as I do not have to deal with other drunk passengers. I will definitely fly Finnair again as it offers good value for money.

Madrid to Bangkok via Helsinki with Finnair. Firstly upon check-in they did not check our nearly 3 year old in as a child. We were waiting to board to discover that none of our seats were together and they had sat our child at the rear of the plane. We asked if they could assist and after some attempt on their behalf they told us they couldn't change seats. As a mum I was not willing to board the flight if we were not together with our son. This caused them to take some onboard action and finally they resolved this. From there the flight attendants did not want to help with our son at all, they told us that we were only in economy class and they could not give us complementary milk. Informed that if you want drinks once dinner is served you need to go to the back of the plane for the non alcoholic kind, and we need to pay for alcohol beverages. I have flown international quite a number of times and never been charged for alcoholic beverages. The planes are old and with nearly no leg room. To summarize, the customer service was extremely poor.

Flight on time. One very friendly flight attendant but others were mediocre or unfriendly. Overpriced food on SkyBistro menu but you maybe don't need anything to eat in the 50 minutes domestic flight. Complimentary coffee, tea, water and blueberry juice is okay. Ticket was not expensive but you also feel that you travelling low cost and atmosphere was not very good in the cabin because mostly unfriendly FAs. I don't know what is going on with Finnair. It's all the time worse and worse. I try to avoid Finnair but very often there is not any other good alternatives from Helsinki.

Business class seat that was sub-standard economy class. My husband and I began our return flights home on 12 October from Amsterdam. We started out with me in final stages of a bad cold and the first flight started with Finnair from Amsterdam to Helsinki. I had been looking forward to getting some sleep on the next leg Helsinki to Singapore, as it was to be around 12 hours long. We we all settled in, and plane took off, seat belt light off then it was time to relax and stretch out. Pressing the button to recline my business class seats allowed it to move about 2cm then retracted to original sitting position. I alerted the flight attendant and she tried to no avail and then sought advice from her colleagues also to no avail. They referred to the seat manual from their iPad following instructions on how to to fix it but no success - which left me very upset but I kept my cool as it was not the flight attendant's fault and as there were no spare seats, I knew there were no options for me. I was informed that there were no available seats and then left to 'deal with it'. The flight attendant offered me compensation of 200Euro which equates to approx $320 AUD and asked me to sign a form which I refused. I was shocked and upset by this thinking my probably once of a lifetime business class experience was worth way more than that to me. We had paid a lot of money for their business class offer and we were left short. I not only didn't get the whole package but was left with a seat that didn't recline for over 11 hours. This also impacted on my husband and his journey as well unable to sleep. I will not hold my breath while I wait for Finnair to respond.

Helsinki to Amsterdam. Finnair has recently gone through some changes that did not work to their benefit, at least on the customer-side. Nowadays baggage needs to be paid for, even though the flights are usually already quite pricey compared to airlines flying the same route. SkyBistro prices have also gone up, a small sandwich starts at 7 euros. The flight attendants are not at all service-minded, on my flight it took me more than half an hour to get to the bathroom and back, because the flight attendants were not willing to less me pass, and seemed rather annoyed that I wanted to visit the bathroom. There was also a mother with her child that was left waiting until the flight attendants were willing to create some space for us to pass by. Bad service. If it was a cheap airline I would understand, but this is just unheard of.

The Barcelona to Helsinki flight on the new Finnair A350 was great, a very quiet aircraft. Great IFE with about 98 movies and Internet (with extra charge in economy). Internet in business class is free. Finnair offers only juice, water and coffee / tea in European flights. On this special flight, they offer a cake. Crew members were pleasant and professional. There was a possibility of a blanket with pillow. There is an option of pre-ordered cooked meal for 12 Euro. Return flight on A320, nothing special. Both flights on time.