Finnair

Finnair flight Helsinki to Stockholm was approximately 1 hour delayed because of late incoming Finnair flight with transfer passengers. I happened to overhear complaints about this from a passenger in the row in front of me. The situation was handled professionally by flight attendants and the purser. Have been flying Finnair since 1972 and again convinced that it is a good choice!

My Finnair flight from New York to Budapest via Helsinki on December 23rd started well, the ground crew in New York were efficient and kept the line moving very fast. The problems started when I boarded the plane. Even before we finished boarding, two of the five bathrooms that the flight attendants said were available to the passengers in my area were taped shut with large out of service signs. I don't know if they were broken or if the airline just can't be bothered to have them cleaned. The other three bathrooms had doors that were difficult to close (door insulation flaking off). The toilet paper and tissues ran out and were never replaced. Informing the FAs did not help. The inflight entertainment system did not work. It was not a touchscreen, like the ones on similarly priced airlines, but a channel system. The headphones they give you don't work and only four out of the 12 channels showed anything at all and were very staticy. I asked for replacement headphones three times. The crew never brought any. No reading lights on the plane worked. For anyone. The crew left the regular overhead lights on all night instead. From where I was sitting I could only see one tray table where the cup holder had not been broken off at some point. The pillow Finnair felt was damp. The staff either ignored all complaints (and there were many, no one seemed happy about the broken everything) or acted like we were petty children, suggesting we just put up with it. The food was okay. Not great, not awful, not really memorable at all. The flight from Helsinki to Budapest was completely different, it was clean, the staff were significantly more polite, the bathrooms worked. My issue is that if you are going to charge a non budget airline price then you should provide that service. If you charge for food and drinks then stop pretending you're not EasyJet or Ryanair and price yourselves accordingly. Finnair charges British Airways prices. If I'd wanted to fly a budget transatlantic airline I would have paid significantly less and booked with someone else. And at least budget airlines are upfront about what they won't provide. And their planes aren't broken.

Friendly staff, but aircraft was very old. I choose this Finnair because they commenced their Airbus A350 service from December onwards (Helsinki-Beijing). My flight was 13 Dec (to Beijing) and 28 Dec (back to Amsterdam), but due to late delivery, I flew with an old aircraft. Amsterdam - Helsinki: Airbus A319 or A321. Old aircraft, no meal. Only soft drinks. Other beverages and snacks on purchase. Extremely expensive. Staff friendly and helpful. Same for the return flight (Helsinki-Amsterdam). Helsinki - Beijing - Helsinki: Old Airbus A340-300. They will commence their A350 service from 6 January 2016 onwards, as a FA told me. Again, the staff was friendly. Food was just okay. 1 hot meal (shortly after take-off) and 1 light meal (shortly before lading) were served. Some snacks and drinks on purchase, with again ridiculous prices. Many Chinese-speaking FA, so ideal for travellers who only speak Chinese. Infight entertainment was old. Very old movies were broadcast (around year 2000-2007)

Bangkok to Helsinki on Finnair A350. The crew was very friendly, the best part of this flight was the meal. Very tasty and the best compared to some other airlines. The new A350 provides high comfort - good space in the new seats and the aircraft is very silent! A perfect airline for Asia destinations from Europe.

London to Beijing via Helsinki. Finnair's offering is a tale of two halves, their offering to intercontinental destinations outside Europe is very good and reasonable and their European offering is dire. London to Helsinki the flight is 3 hours and no snacks are offered, except by means of payment, and drinks are restricted to blueberry juice, water and tea. Comparable national carriers in the same price bracket all offer some form of food, but Finnair did not provide and for a flight of that duration it was rather too long to go without. While the check-in was smooth the onboard service was certainly lacking and I have written to complain already. Helsinki airport is very comfortable to transfer in, immaculately clean and lots of charging points for phones and the Finnair lounge was excellent with very good drink and food available as well as showers and a sauna and a relaxation grotto. The flight to Beijing was routine, the seat comfortable, staff helpful and friendly, and two meals (quite decent) were offered with drinks. Inflight entertainment was pretty good. It was a remarkable contrast with the flight to Helsinki and if a proportional offering were made, Finnair would be providing exceptional value for money; but, sadly their cutting corners on European flights compromises the service.

What a disappointing experience with Finnair from London to Helsinki. Aside from alcohol available (not so crucial for most people on a 7.30am flight), business class is no better than economy. Service is rather blunt (by the sound of it even worse in economy) and seats are most uncomfortable: narrow and hard. They should learn from BA, Emirates etc given their prices are at the same level.

Mariehamn to Helsinki was good with Finnair. The Helsinki to Singapore flight was a nightmare. Old aircraft, bad lighting, awful food and the most uncomfortable seat. The saving grace was the good crew who helped me through a health situation I had onboard. Now I can only dread the journey home in February 2016.

Dubai to Helsinki return with Finnair. Absolutely appalling experience. Despite it being a 6 hour flight there was no entertainment, no pillows/blankets and you had to pay for drinks and food. The cabin crew were rude and unhelpful and having become accustomed to the likes of Emirates we were truly astounded by the astonishing chasm in class. Further a recent trip on Austrian Airlines which was exceptional highlighted the unashamed gulf in service and customer satisfaction of Finnair. Business class seats were identical to economy save for the fact that the middle seat was blocked. We were not made aware of the lack of entertainment and children were not catered for at all. Quite simply I will never fly Finnair again in any circumstance.

Shocked at the quality of the Finnair aircraft from Helsinki to Bangkok. Uncomfortable seat, in-flight entertainment screen not working for flight of over 10 hours. Tray table not stowing away properly. Flight was overbooked and passengers were asked if they would like to wait for another flight the next day. Was offered a 20€ voucher to the Finnair store for my inflight entertainment system not working. Pretty poor in my opinion. If I had a choice, I would fly with someone else.

Finnair from Helsinki to Tokyo. Seats comfortable. Food ok so good. Entertainment very poor, mainly mainstream american movie, Just a couple of nice art movies but without english subs! The thing I hated is the advertising before to see the movie, 2 adverts which was not possible to skip! Very annoying.