Finnair

Finnair from Copenhagen to Zurich via Helsinki. All flights were on time, nice A320 on both legs, regular legroom for economy class. Interesting cabin decor - white and greyish, but cabins looked clean. Very nice and attentive cabin crew, airshow, some cartoons, Finnair info etc. Service in economy is however a joke. Only tea, coffee and blueberry juice are for free, the rest is to be paid and prices are way too expensive. Leg to Zurich was almost 3 hours, and at least a sandwich or something sweet would be nice to have. I don't mind buying food on board, but not with Finnair's prices.

For reasons unknown the plane was a long haul 340-400 from London to Helsinki with Finnair. The service started quite late into the flight and when it came by the sixth row they were out of sandwiches which meant no food. Their excuse was "we came from Helsinki", which made no sense. I have tried their pasta salad (which they still had) before and as it is not very nice I could not face eating it at such a high price. It is unbelievable that they would fly with about 3 sandwiches only on board (I saw the ones they sold prior to my row). This airlines economy class offering is now a joke. Almost same fares as BA but half the service. Huge difference to their business class which I flew a few weeks ago. Or their economy service to Asia which is fine. Had one known I would have eaten at the airport. Unfortunately I fly this route monthly and am loyal to Oneworld otherwise I would change to Norwegian - free wifi and better service (I hear). The purser did come and apologise and offered some kind of fish sandwich as a replacement but it was too little too late. But appreciated her gesture. Not the staff's fault. To finish Finnair now seems to stop you watching films etc toward the end of the flight and instead takes over your screen with lots of adverts for various companies. You can't get back to your film or map etc until after some 10 minutes of adverts.

Tried out Finnair business class on Helsinki to London route I use once a month, usually in economy as it is not a long flight. Used lounge at Helsinki which was fine except for the food which was of really poor quality. On the flight itself, the seats are the same as in economy so not much comfort. The service was friendly and efficient. However, staff did not address you by name. The food reminded me of what one used to get served in economy some 10 years ago. Plastic plates but proper cutlery. I don't think I would pay full fare for this but it is, of course, a different class from their economy where you get just coffee, tea or juice included despite rather high fares. I will possibly try their business class again but next time long haul. In the meantime I can manage sitting a few hours in their no-service economy not expecting anything anymore. Finnair is now a budget airline in all but the cost of fares. But if you can afford their business class - go for it. At least the drinks are free!

This is a very hit or miss airline, there will be times when you will have a great experience and at other times, it will be completely miserable. My Finnair flight from New Delhi to New York via Helsinki was great. The return however was terrible. They have a terrible customer service - which is non existent. My layover in Helsinki was about 10 hours, the flight got in late. I was tired, but at the business lounge I was told that they have a 3 hour limit for business travellers, which is the most unusual thing I have heard. Checked with the help (!) desk, and they confirmed the same thing and also made it a point to mention that this was listed on their website. Which it isn't. I am not sure what the 3 hour limit is for, it's not like they have some amazing food or anything at the lounge, it is a pretty okay lounge. Next time I fly with them, will cross my fingers, or go with another airline.

Return trip on Finnair from Helsinki to Hong Kong in Business class with all Asian cabin crew. Have been travelling with Finnair lots of times to Asia but this trip was the first time without any Finnish cabin crew. The crew was friendly but not as efficient as the Finnish. The midnight meal service was confused on both flights with no top-ups of drinks unless asked. I missed the Finnish FA's. The pre-ordered food on the way to HKG was fine but really below the standard on the return trip. Quite disappointed with Finnair this time.

Bangkok to Madrid via Helsinki. We were very pleased with Finnair business class - lie-flat beds, One World member and a more competitive price than several other airlines. The crew were outstanding and friendly, proactive and nothing was too much of a problem. Finnair's business class product is closer to Malaysian than Qantas or Emirates - but was comfortable. We had one of the refitted A330s for BKK-HEL, while HEL-MAD was standard Eurobusiness (regular seats on an A320 with a vacant middle seat). Food BKK-HEL was very tasty, there was a great wine selection. The lie-flat bed could have done with additional padding, but was comfortable enough for six hours sleep. The Finnair Lounge at Helsinki was very busy, but there were seats, snacks and drinks for our two hour wait for our connecting flight to Madrid. Our return flight was in Eurobusiness on an A320 for STO-HEL then a refitted A340 for HEL-SIN. It was a pleasant surprise to get a refitted A340 for our return journey - just as comfortable experience as our first Finnair flight with efficient Singaporean-based crew. Very happy and will definitely fly Finnair again.

Amsterdam to Tokyo via Helsinki, returning from Osaka. Helsinki is a nice airport to transfer, not big, so quite hassle-free. The cabin of the Finnair A330 looks fresh and clean, good looking seats, nice bright green blankets and pillows. The cabin crew uniforms look fantastic and crew looked well-groomed. The service was very friendly and attentive. I like the signature blueberry juice they serve. It's little details like this that together make for a good impression. That also shows in the layout of their Inflight entertainment. Finnair's attention to detail in design and friendly service make them my favorite airline.

Kuusamo to Moscow via Helsinki. New slogan for Finnair: "We don't care, our Mistake, your problem" I personally experienced. Our flight from Kuusamo to Helsinki was delayed for four hours (~one hour flight) for a technical reason. Very minimal information at Kuusamo Airport (staff outsourced) was provided. Connecting passengers were instructed to call for an expensive customer (service) number in Helsinki, which did not provide any help, but had attitude "I am not dealing with this issue, neighbouring department does. They will contact you" which they never did. Upon arrival at Helsinki, we had missed our connecting flight to Moscow, and our case was passed from person to person. Best was, when at Arrival Service a rep said "Personally I would not be happy and accept this service I am provividing to you, but I have been instructed to give it." The supervisor was only able to apoligize the lack of service. At the end of the day, we were provided a hotel for a night, basic meals, and rebooked for following day. Finnair does the minimum possible to assist its customers with it's attitude.

New York JFK to Seoul Incheon return via Helsinki. I am giving a bad review mainly because Finnair decided to change the airplane last minute (one day prior to departure) to another aircraft. And there were no complimentary services for this really bad service. The promised inflight entertainment didn't work at all in my seat. The airplane was quite dirty. It was one of the most unsatisfying flight experiences I had so far.

Finnair flights from Kokkola to Paris via Helsinki, and 10 hours delays in total for our flight scheduled at 5.35am. No financial compensation proposed by the Finnair at that stage after requesting to respect the EU regulation. Very bad customer service. More than 2 weeks before getting a negative answer. We are so disapointed from Finnair that we used for 15 years. We even see real change on the airplanes (not an Airbus but an Embraer, airplane not confortable), 30 mins in the cabin without no crew visible, and need to pay for extra bagage, with no lunch on board included. Even low cost companies as Norwegian propose better service with free wifi onboard and better airplanes. For a national airline, this is not acceptable to get a poor service like that.