Finnair

Finnair flight from Tallinn to Helsinki (operated by Nordic Regional Airlines, aka NoRRA) got cancelled due to a technical problem (in the middle of the safety announcement, we were told there was a problem with the battery). All in all, the trip took 14 hours instead of 4. My main complain: disembarked, no information provided apart from "get back to the travel agency/agent (on the public side of the airport) to get re-routed or refunded". Only one agent to handle ca. 70 passengers, had to queue for 3+ hours (ca. 10 chairs were provided by the airport staff). Praise to the agent for remaining calm and not taking a single break until everyone got re-routed or refunded. No information about EU rights were provided. Had to ask for lunch voucher; again total lack of information. On my way back, the last Finnair (NoRRA operated) flight from Helsinki to Tallinn was overbooked (other passengers on 'stand-by' tickets had to wait until next morning). My overall rating: 5/10 since the return trip went well and I was lucky enough not to be on a stand/by ticket.

Hong Kong to Helsinki and unfortunately Finnair has the worst business class service among the oneworld airlines I normally use (CX, JAL, BA). Food service very basic, limited attention to guest, entertainment system outdated, limited selection of movies but what is really negative is the seating / leg comfort in business class. Strongly suggest to improve the value proposition of business class.

London to Helsinki on British Airways, and then Helsinki to Singapore on Finnair's long haul business class on the newer A340. Both the older second hand A340s had left the fleet at this point so this sector was Finnair's newer A340s equipped with flat beds in business class which was comfortable. A marked improvement from the ex-Air France and ex-Virgin Atlantic A340s with its dated interior and non-flat bed business class seats that was a bone of contention for many passengers who would fly on sectors served by the two classic A340s. Sat at Seat 1L, the front most bulkhead seat. The all Asian cabin crew were excellent and very attentive. Midnight dinner service had a distinct Finnish accent with roast reindeer. Service on this leg was top notch. Return from Singapore to Helsinki was again on one of the newer A340s. This time in seat 10D at the aft section of the business class cabin. Again an all Asian crew and recognised a few familiar FAs as I fly this sector regularly. Service was flawless. HEL-LHR operated by British Airways. It's worth flying with Finnair from Europe to Asia.

Helpful, fast check-in at BKK. Finnair flight to Helsinki on new A350 (paid for seat selection during online reservation - approximately £15.00 per passenger). Aircraft new, everything works, economy seat is quite generous (18" Wide, 31" Pitch) and comfortable with very good, innovative recline action. The IFE is excellent both in quality and content. WiFi is available, £5.00 per hour or £15.00 for the entire 11 hour flight. FA's friendly and professional but overworked. Meal service took a long time to complete. Food was poor. Beef in Black Bean Sauce with Rice or Fillet of Chicken with Roast Potatoes and Vegetables were the selections. A "light meal" of Pad Thai (noodles) was served about 1.5 hours before landing at HEL. It was truly awful. Arrived at HEL on time. Transit to A319 to Heathrow was smooth. Flight from HEL to LHR departed on time. Beware - the A319 aircraft seats are extremely cramped, very tight indeed. Most male passengers knees were touching the seat in front. Only soft drinks were included in the ticket price. Newspapers, alcohol, meals, snacks, etc. are available at a price. Arrived at Heathrow ahead of the scheduled time. Finnair were good to fly with from BKK to HEL let down mainly by terrible catering and not enough FA's. From HEL to LHR Finnair's transformation into a budget airline was complete and flying with them was, quite honestly, rather unpleasant.

This early-morning flight was full with Finnair from Helsinki to Munich. Boarding was smooth and the flight took off and arrived on time. Cabin service was well suited to this kind of intra-Europe flight, staff were friendly and available. The complimentary service included just coffee/tea and blueberry juice, while more was available for purchase. Some of the for-purchase food was healthy, which was a plus. Again, this was appropriate for a short flight and a free, sugary croissant would have added nothing. The plane was immaculately clean and fresh, with video screens on the ceiling giving an up-to-date graphical map display of how far the flight had progressed, and how much longer it was to the destination. To watch a film you need to bring your own tablet device, as there are no personal TVs on the seatbacks.

Having read the reviews about Finnair, I must say I had reservations about flying them. But with a very competitive price for business class to Europe and a shorter flight to Europe (~11 hours from Singapore to Helsinki, as opposed to 13-14 hour to western Europe), it was worth a shot. I was pleasantly surprised. Finnair's offering was no fireworks, but certainly solid. The service was courteous and prompt, and their multicultural staff are friendly but a little on the reserved side. The A340 I was on has undergone refurbishment and was equipped with lie-flat seats. A little hard on the shoulders when sleeping but more than adequate for the rest of the flight. The food was palatable, but nothing spectacular. IFE screens were large, crisp, and responsive, but the selection of films were noticeably limited compared to other major airlines (such as Qantas or Singapore Airlines). As a bonus, the flagship Finnair lounge in Helsinki was stunning with classic Scandinavian chic: stylish and modern. For the amount I paid, it was definitely great value. Would definitely fly again.

I had a flight from Bangkok - Helsinki with Finnair onboard an A350. I'm 6'4"/193 and had a tight ride. Laying full flat my head and shoulders was into the wall, the headroom is curved as the top of the headrest (not optical, it'd be much better with a flat top). My feet were cramped all the way down in the V-shaped foot-end. If you lay down and for example want to scratch our fresh mosquito bite, the knee crashes in the footwell, so you must sit up to do it. You also have to put in the tv-screen. The seats on the A340 are much better and not so claustrophobic. The service onboard was great, though the one in neighbor seat got double drinks, and I got single. On-ground customer service is poor. Our flight was delayed, so we missed our connecting flight to OSL. Finnair rebooked us to SAS Economy, HEL-CPH (2 hours wait) CPH-OSL. The transferdesk at Vantaa/HEL were rude. No offers of compensation, no voucher.

Gothenburg to Beijing via Helsinki with Finnair. First trip both flights were on time, food was terrible and the inflight entertainment has a limited selection of movies etc, also they harass you with commercials about Finnair and shopping till your ears bleed. Return trip was much worse. Both flights delayed and no information supplied, even when I asked at the check-in they didn't say more than to wait. I noticed when I got home that they sent information about the delayed flight via e-mail. Smart move except it's in China where Gmail and many more emails are unavailable. Maybe they could've thought that through a bit better. Nothing positive to say, if you compare them to any other major airline. I would not set my foot on another Finnair flight.

What a mistake I made booking to fly with Finnair from Helsinki to Bangkok. Old aircraft and poor inflight entertainment, all of the films were at least 8 months old and picture quality was very poor. On a 10 hour flight the first alcoholic drink with your meal was free then if you wanted any more you had to pay for them. How they expect to compete with the likes of Emirates etc adopting this attitude? Helsinki Airport is too small for more than an hour stopover too. At night virtually no shops/restaurant open unless you like Burger King. The only plus side is the all Asian flight attendants were quite polite and pleasant. I certainly won't be booking on the cheap again. I had to pay an extra £30 on top of my flight to prebook a decent seat.

We chose Finnair due to a really good business class fare from London to Bangkok. Flight from LHR on A330. Great food- an unusual wild hare ravioli, as a main with some good wine choices. Down to BKK on the new A350, which was the main reason I chose Finnair. A lovely Blueberry and champagne cocktail served by attentive staff, and a reasonable amenities kit given out. The A350 has the new lie flat beds, which are pretty comfortable: seat 1a for me could have done with being a bit longer, but I'm 6' 2" and my wife's seat across the aisle was a bit more roomy. We ordered food off the gourmet menu and were served a crayfish soup followed by a lovely reindeer steak, very nice but to be honest I couldn't have said that it was anything other than a very good beef cut. There was a good red and white wine selection and the service was excellent throughout. Breakfast was a pretty good omelette which hadn't been ruined by over cooking. For us Finnair ticked all of the boxes: cost was around £1400, which compared to an around £500 economy was a lot of money, but with things like lounge access, priority boarding and priority through the huge BKK immigration queues made its bit more bearable. Our only gripe was the limited IFE, with only a couple of new films and a pretty uninteresting music selection. Not a patch on Qatar, Singapore or Emirates, but the free WiFi was fast and made the lack of on board IFE bearable. The Bose noise cancelling headphones were excellent.