Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1090 reviews
6/10
4 star Skytrax Rating
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8/10

Finnair customer review

Review by (Finland)

Helsinki lounge was well lit and beautiful, although the catering was rather poor. Because the JFK-flight leaves early in the afternoon several hours before the actual rush hour, the bar was closed and no warm food served. Aboard the plane the ambient was relaxed and nice, cabin crew were mostly very welcoming and warm, a pleasant surprise. Food was very good, they even offered a small scale crayfish party (typical Scandinavian autumn feast with whole crayfish and schnapps) as a starter. Entrees were nothing special, but well made. Seat was quite comfy, not superb but adequate. In JFK there really should be a priority border control line for business and first class passangers. After almost 9 hours in-flight one doesn't want to spend 2 hours standing in line for a passport check.
AircraftA330-300
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteHEL to JFK
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

Finnair customer review

Review by (Finland)

3 hours 45 mins flight, no food included the price. Even you want to buy food from the menu they don't have what you want or it's finished! Flight attendents were super slow to serve, and don't know how to smile. Seats are uncomfortable and no inflight entertainment.
Type Of TravellerFamilyLeisure
Cabin FlownEconomy
RouteHelsinki to Alanya
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

Finnair customer review

Review by (Australia)

It started with checkin (in Reykjavik from where we were originating) when my wife and I were seated separately behind each other (28E and 29E) and when we asked to be seated together were told that the plane was full and there were no spare seats - but we should check at the transfer desk in Helsinki. They confirmed it was full as did the staff at the gate. On boarding we found we were sitting next to a similarly unhappy couple (in 28D and 29D), so we did what Finnair staff apparently could not do and exchanged seats so that both couples could now sit next to their partners. In addition despite being "full" adjacent seats 29A/C were empty, which was lucky as several seats in our section were "broken" and the cabin crew had to move people to these empty seats before take off. So zero points for the Finnair seat allocation system and the ground staff's attempt to sort the matter out. Then the true nightmare started. The plane was about 20 years old with old uncomfortable seats (several broken - see above) with negligible leg room (and I am only 5'7"), entertainment screens about 2.5" x 2" and as the movies were in wide screen format, the image was about 2.5" x 1.5" and very low res. The inflight meals were indescribably bad. One toilet had a blocked sink which was overflowing almost from take-off. Overall it was 10 hours of hell. The only reason I am giving them a 2/10 is that at least we got safely to our destination.
AircraftA340-300
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RouteHelsinki to Bangkok
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

Finnair customer review

Review by (Australia)

Long distance HEL-HKG: great business product, seat comfortable with excellent flat-bed sleeping comfort. Service good and plenty of good food, IFE not as good as EK, SQ or CX, but sufficient for a relatively short night flight (9 hours 15 minutes from Helsinki to Hong Kong). AY lounge in Helsinki good but limited food offerings, however enough for a very short layover (1 hour). Helsinki airport excellent with easy-to-manage immigration procedures and excellent AY boarding procedures. Overall an excellent product (can't wait to fly the new Finnair A350).
AircraftA319/A340
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RoutePrague to Hong Kong via Helsinki
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Finnair customer review

Review by (Finland)

35 min flight VAA to HEL. Everything very comfortable and smooth. Flight on time. Nice and clean cabin. Good seat pitch. Complimentary coffee, tea, water and blueberry juice like they have always on domestic flights (expect Nordic Regional Airlines operated flights with turboprop planes). Very friendly smiling cabin crew.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteVaasa to Helsinki
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

Finnair customer review

Review by (Finland)

35 minutes domestic flight HEL-VAA, operated by Nordic Regional Airline. Finnair aircraft and service concept but crew of Nordic Regional Airline. Complimentary coffee, tea, water and bluberry juice. One of two flight attendants very unfriendly. I understand that sometimes you can be tired, but you should be at least neutral way polite for other people, especially for customers. I got a feeling that this guy wanted to be so unfriendly and rude as possible. So low rating because that cabin crew member.
AircraftEmbraer 170
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteHelsinki to Vaasa
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

Finnair customer review

Review by (United Kingdom)

Finnair - the national carrier of Finland - is now a budget airline in function albeit not in fares. I paid the same I used to pay but now the fare includes hand luggage only. Note it is cheaper to pay the extra for a bag in the hold at check in than purchase a fare which includes luggage. There are no free snacks served. Just coffee, tea, water or blueberry juice. I pre-ordered a paid meal (has to be done 72 hours before you fly) for €12 and was served a minuscule plate of quite tasty meatballs, tiny salad and a piece of cake in a plastic bag with no plate to eat it from thus having to eat a very sticky cake with fingers. You had to pay extra if you wished to have wine or beer with your meal. After the rushed coffee service there were no top ups. The crew did not smile once. Finnair appears to have discontinued the screens showing flight location and other details. Flying Finnair might be above the level of Ryanair but just. The decline of service on this route has been rapid. I fly it every month and it is sadly not worth the cost any more. The crew seeming to wish to be anywhere else but serving you.
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteHEL to LHR
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

Finnair customer review

Review by (Finland)

HEL-MPX and FCO-HEL. A typical efficient Finnair flight. The planes were on time, clean, the staff friendly (in the distant Finnish way). Coffee and snacks were served, other food and drinks available to buy. For a Finnish passenger the major point is the direct flights, so whether or not there is free food etc. is not so relevant.
AircraftA320
Type Of TravellerCouple Leisure
Cabin FlownFirst Class
RouteHelsinki to Milan
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Finnair customer review

Review by (Australia)

I flew from Helsinki to Singapore, about a 12 hour flight. They brought us a meal when we took off and it was the smallest airline meal I have had. The next meal came around about 8 hours later. The only other thing I got in the 8 hours between meals was half a cup of water. This was the first time that I've been on a plane where my knees touched the seat in front of me. I even had to have them out on an angle. I was so glad to get on a Qantas flight in Singapore which was so much better in every way. If you fly with this airline take extra food or you will go hungry and be prepared to be squashed in like a can of sardines.
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteHelsinki to Singapore
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

Finnair customer review

Review by (United Kingdom)

Finnair should really consider whether they are offering Business Class as the standards do not match other airlines, Finnair Business Class is more like Premium Economy. Flight to Helsinki from Manchester and the return were nothing like one would normaly expect from Business Class. Seats uncomfortable, average food but reasonable wine. On the flight from Helsinki to Manchester all passengers, except myself, in "Business" were given clean, bagged blankets. When I asked for one to use as padding I was handed a used, dirty, unbagged blanket retrieved from the Economy section! Flight to BKK was perhaps the most uncomfortable so called lie flat that I have ever experienced, more like a lie at 3 different angles bed. Food was again average, wine selection good. Air quality in the cabin was poor, very stuffy for several hours. Cabin could also have done with a good clean and toilet facilities are cramped. I have flown Economy in more comfort and felt better on arrival. So, the saying that you get what you pay for has never been more appropriate - but calling this Business Class is misleading and bordering on deceitful.
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteManchester to Bangkok
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no