✅ Trip Verified
| Oslo to Shanghai via Helsinki. After weeks of planning I was about to travel to Baracay Island in the Philippines to go kite-surfing. Finnair managed to ruin that plan entirely. As my intended flight with Lufthansa was cancelled, I was rebooked to Finnair. The flight for it self was fairly ok. Nothing special, but ok. When I arrived in Shanghai (PVG) however, Finnair started showing their true colours. I had a connecting flight with Philippine Airlines to Manila. Due to a delay from HEL, we were several passengers who had to hurry to the next flight. We were guided by a Finnair rep through immigration, and were told to not pick up and re-check our luggage, as there were no time. (This, of course, saved Finnair from paying compensation for delayed arrival) I was told that Finnair would take care of my luggage, and get it to my hotel. This turned out to be a gigantic exaggeration. Well in place at my first hotel in the Philippines, I got an e-mail in partly understandable english from PVG, asking for where to send my luggage. After some mailing, it was clear that my luggage would NOT be delivered to my hotel, as a real airline would have done. After two days, I had to travel for 2 hours to the nearest airport to pick it up. Well there I got one of my two pieces of luggage. The airport crew could not find any more information about my second piece of luggage. Figuring it may come with the next flight from Manila, I waited for 4 hours. Finally, I got an e-mail from my partly illiterate contact at PVG, informing me that my other piece of luggage was delayed due to customs. To make it short, Finnair Customer "service" could/would not help, my contact at PVG stopped answering my mails, and I had no clue about my luggage. I got my luggage the day before I returned to OSL, after two weeks. After som e-mails with Finnair Customer "service" I was offered a reimbursement of my direct expenses caused by Finnair. They call it an "compensation", but it is really a mere reimbursement. Finnair do not care very much for their Business Class passengers. Finnair ruined my entire vacation, due to lack of interest and incompetence. And they offer NO compensation at all. I will never fly with Finnair again.