✅ Verified Review
| Have flown to Bangkok at least 70 times and sorry to say that this was the worst experience ever, as it was irritating start to finish. The business class lounge was full up, with crowds waiting outside to gain entry. Surely, the airline should know roughly how many business and first class passengers are likely to use the lounge at any given time based on experience of their schedules, and then restrict entry to those with the applicable tickets, and not the readily available memberships that you can purchase, as these memberships do state that at busy times entry could be restricted. After 20 minutes I was allowed in, but really there was no point as there was nowhere to sit. Ended up eating some food standing up by one of the serving tables. Not an ideal way to start a long distance flight. Once on board, I found the A380 to be light and airy, pretty much the same as most A380's, although the seating area was dirty, with bits of dried food on the seat, on the pull down table and on the floor. Maybe cleaners had an off day. I had especially booked one of the window seats, which is a window seat, as I like a little privacy, and not on the two centre seats that are next to each other. You pay your money, you are entitled to do this, if the seat is available. As we were waiting for take off, a married couple took the seats to my immediate right, in the centre. The wife, who was directly opposite me, stated complaining really loudly and obnoxiously and was basically upset because she felt that because the way the seats were laid out and she couldn't actually see her husband, and that he wouldn't be able to hear her when she spoke (shouted)! I am sure the whole plane could hear her. She kept looking at me and it was obvious that she wanted me to swap seats with her husband, so he and she could be next to each other with the aisle separating them. She called the stewardess over, started talking and then the next thing you know, the stewardess is next to me trying to be nice with small talk. She starts to say that she has a small problem and I tell her that I am guessing she is asking if I would be prepared to swap seats with the people adjacent to me. Because I had taken the time to research the seats and pre-booked my seat especially, I did not want to change. The stewardess should have recognised this and respected this. Unfortunately, because I had refused she was very cold towards me and the lady passenger who was upset was starring at me throughout the flight, deliberately making faces, deliberately banging the overhead locker aggressively and on the whole making my whole flight uncomfortable. I felt guilty, even though I should not have done so, and my main gripe is that Finnair should not have contributed to my intimidation by this passenger. Food was reasonable, seat comfort average, quality of the business class seat very average, compared to other business class seats I have flown on. My return flight experience was even worse, and I will post a review very shortly. I will never fly with Finnair again.