✅ Verified Review
| I had the worst flight experience with Finnair. I bought a Finnair round trip ticket from Madrid to Kansai via Helsinki although it was $300+ more expensive than their competitors on StudentUniverse, because they had shorter flight time (15 hours with one transit in Helsinki) and I really wanted to take advantage of my one week vacation to see my family. Once I arrive at the Helsinki airport (it was New Year's eve by the way,) I was told that my flight was cancelled. I had to wait in line 2 hours to be told by the service center staff that they cancelled the flight because they recently introduced a new type of aircrafts, and there were not enough pilots to fly this aircraft. I mean, what kind of an airline has shortage of their pilots, and if they are short on their pilots, why would they sell flight tickets? I was given two options at this point: take the same flight the day after, or reroute to Hong Kong, and go to Japan. I chose rerouting because I could get to Japan faster that way. In the end, I arrived at Japan with 12 hours delay from the initial plan and tired from longer flight time and increased transits. Of course I missed the New Year´s day celebration because of this. A week later, I go to the airport to go back to Madrid. Once they opened the ticket counter, I line up in order to have some time before heading to the gate, so that I can have the last breakfast with my family. However, when my turn comes, the ticket counter staff tells me that my seat is not found on their record. I show them all my travel documents and my printed itinerary. I had to wait in line another 1.5 hrs while they figured this out. In the beginning they told me I had to take a later flight. I insisted they would get me on the original plane because of work. Because this was technically a JAL flight (it was one of those weird flights where you buy tickets under a company's name, but it's actually "operated by" another airline), I was sent to JAL customer support center, where they found out that my name was not on the list because when they rerouted my first flights, Finnair did not do the necessary process required to get me on the return flight. A JAL staff was very helpful and she was the one who pressured Finnair to find me another seat in the original flight. In the end Finnair gives me a seat they could find in Economy comfort, which is a slightly better seat than normal economy. I was quite stressed because until the last moment they kept telling me they were not sure if I could get on board, and of course when they finally told me yes, I could barely say goodbye to my family because I literally had to run from the security check to the gate. In the end, I could get on the plane, and I was in my seat. At this point I was willing to get over this flight and have nothing to do with Finnair for the rest of my life. Then, while I´m reading, a couple comes to my seat, and asks me if I was sitting in the right seat. I show them my ticket, and they tell me, "Oh no. We have the same ticket" and shows me theirs. The cabin attendants had the nerve to tell me to move to Economy seat - (telling me it´s "exactly the same seat" which was a lie because the Economy seat has less leg room and inferior amenities) I had no choice but move to the inferior seat, really wishing that I had never chosen this airline.