✅ Trip Verified
| Nadi to Auckland. If you are a parent of a child who is not a teenager do not use Fiji Airways. Our flight was delayed (understandable) due to a strike by their ground staff hence we weren’t provided any meals on board. They have a intercom announcement system yet they failed to inform us at the counter, over the system and at the boarding gate that meals won’t be provided and we were allowed to take a meal with us. I have a 1y 4m toddler, she grew hungry within an hour on the flight. An attendee just 2 rows ahead of me ignored me when I first asked for assistance and continued even when another passenger informed him I required help. The second time I reached out an tapped on his shoulder and excused myself asking for just a cup of water to make formula for my crying toddler, who by now was in a full on hunger tantrum. The attendee turned around and told me sternly that I would be attended to by his co-worker. When the second attendee approached me with the meal cart I asked for water and voiced out as to how rude the other attendee was to which she replied “it’s okay, it’s okay”, any parent with a hungry baby would know it’s not okay to see your child in tears. It was so hard to get a cup of water from these people I don’t know what they would do if a more urgent issue arised. My problems could have been taken care of at so many stages of the days events. They could have sent an email out informing us about the strike and that there would be no meals on board, at the check in counter, announced it, at the boarding gate, by the staff. I am a parent, I will always need to know that I can feed my child. If I had known at any of these stages that there weren’t any meals I would have requested to take a bottle of water with me. If you are a parent, my advice to you is to not use this airline or if you really have to then you have to take on the responsibility to keep checking with the staff for any issues which my hinder your journey, cause lord knows they won’t do it!