✅ Verified Review
| Absolutely disgraceful experience. We were travelling Fiji Airways from Nadi to Sydney at the end of our holiday and waited two hours, we reach the front of the line (people still checking in adjacent counters), and get told after a bit of back and forth that the aircraft is overbooked! So they attempt to free seats by upgrading other passengers and after a bit more magic - zero seats on the plane. Their excuse? "Sorry, we thought people wouldn't show up." Seriously? The next flight wasn't for another 10 hours, naturally at this point we're a little annoyed (as well as probably another ten passengers who had the similar misfortune.). But, they say they'll give us a hotel and lunch to compensate. They just need 'twenty minutes' to sort it out. Three hours later (with near zero communication) and with no small part of hassling from our part, we finally get a shuttle to the hotel. I'm still not convinced that anything would've happened if we didn't keep asking them every 30 minutes. The only other passengers who came with us were the two who kept asking - I don't know if the other six got any sort of accommodation or food to compensate. When we came back for our priority check in flight - we saw another eight or so people getting the same story we got told "We've overbooked, sorry. We didn't think people would show up". I wouldn't recommend this airline to anyone. The service was poor, and you have to hassle them to get anything done. The inflight food was poor, and inflight entertainment was non-existent. The whole experience just about soured our holiday.