EVA Air

LHR-BKK. Depart 28/02/13 BKK-LHR Return 04/03/13. Very impressed with both flights and the food was of the highest quality. The only down side is the non flat beds which makes it difficult to sleep. I was told on the flight that they will be replacing all seats by August 2013 to flat beds for the LHR-BKK route. We will be using EVA air again for my trips to Bangkok.

I have flown EVA Air before and found their Premium Economy pretty good. However my most recent experience with them was poor and I found the customer service upon my return very bad. I was on a BKK-LHR flight. About 2 hours into the flight my screen and those of people around me went blank without explanation. After restarting my movie it happened 2 more times until it stopped working altogether. I asked a member of cabin crew who shrugged her shoulders and said there was nothing she could do. So for the remainder of my 12 hour flight I sat and twiddled my thumbs. The food was awful consisting of an omelette for one meal and noodles for another. Neither looked very appetising. I see from the other comments on here that many customers have commented on the poor food quality. One alcoholic drink was offered throughout the flight. The cabin announcements were inaudible which must be a health and safety issue? Finding a way to complain is difficult. I won't fly with them again if I can help it.

My scheduled flight with KLM was cancelled due to snow in January and my connecting flight AMS-BKK was assigned to EVA Air. I was impressed how organised embankment was. Onboard our Economy Plus seats were like business class alike. I got a little toiletry bag with toothbrush moisturiser and face wash. Slippers were a nice touch to get shoes off. Leg room was excellent I could completely stretch my legs and I'm about 6 feet. Food was delicious plenty of drinks. Next time I'm flying to Far East I'm flying with Eva Air.

London To Bangkok (economy) Feb 8th returning 22nd. Good staff at both ends booking in was efficient and seamless. The e-ticket is very helpful as you have no worries about loosing your boarding cards. The plane was clean and airy. The seats were soft and spacious leg room was not an issue for me (I am 6ft). The AVOD was crammed with good movies music and games. Staff well turned out helpful and they were always smiling. Drinks were available at all times with juice and water runs made regularly. My only issue was the food. I had chicken and rice on both legs and it was poor both times. The deserts were very good better then many other airlines I have flown with.

Economy Class SEA-MNL. I am frequent flier with EVA and have just about come to a point where I do not want to use them anymore. The food on this trip was very poor in 2 instances I could not eat more 20% of the meal because it was such an odd taste. Seat comfort is actually pretty decent for economy class - I give EVA a better grade for that but service has really been on the decline the last couple of times I have used them. In Manila you can expect to stand in line for a minimum of 1 hour to check in. In cabin service is poor - the last 2 times flying with them I found the staff to be rude and abrasive. Not sure I will use EVA again.

Flew the first time with EVA between LHR- BKK. Good points direct nice B777 very comfortable flight (much better than A346) easy night flight outbound and evening return into LHR is also good. Space in economy bearable. Stewardesses good even if smile appears fake. Bad point is food / ordering snack and drinks. Breakfast sausage look like made of cardboard and taste like cardboard. Drinks EVA are very tight! Try and order any alcohol other than the cheap wine during meal and they write it down like its a special order and you wait 10 minutes for a little plastic cup.

Premium Laurel Class from AMS to BKK. B777-300. Evening departure. Before departing water or orange juice offered. Champagne only served with the dinner service. Food ex AMS very bland. Spicy seafood dish that I pre-ordered online was nothing but spicy and no sauce to go with the steamed rice. Dinner service seemed very rushed. Pre-dinner drinks not offered. A bottle of water was passed out to each customer and then the crew appeared again only in time to serve breakfast 2 hours before landing. AVOD systems was good with ample videos and audio programmes. No chance of sleeping on these seats. They are not fully lie-flat. You keep slipping down despite being given a comfort pillow which you place under your legs. It did not help. The duvet and pillow were of good quality. Toilets were kept spotless throughout the flight. On arrival into BKK our Priority baggage arrived first at baggage claim. The return flight was an afternoon flight. The crew didn't seem as rushed and were much friendlier. Again same aircraft type same seats. Catering out of BKK was just as disappointing. The salad consisted of a few large leaves and a few tomatoes. Although I love salad this just wasn't appetizing. Again the main entree very bland. Wines OK. The best plate is dessert. It consisted of 2 small cakes raspberry ice cream a cheese plate and crackers and a nice selection of fruit. Coffee was brewed individually for each guest. The onboard bar in this class was not stocked so you could not go and help yourself to refreshments or snacks as their website advertises. At both stations it was an on time departure and arrival. I can recommend EVA since they had a very competitive fare ex AMS. However they should give their catering and seat comfort issues some thought.

London-Bangkok return. Departed early December returned mid January. Flight both ways departed early and arrived early. Cabin crew spoke excellent English and interacted well with pax. Champagne and a good selection of drinks served throughout the flight. Food well presented and an ample portion. Self serve Snacks and drinks available at bar at back of cabin during flight. Only drawback is that the seats are not true lie flat but the duvets and pillows supplied make it easy to get comfortable if you want to sleep. IFE appeared to be popular although I did not use it as I had movies on my iPad. Overall the same standard of comfort and service that I have come to expect from EVA Air. Baggage handling at both destinations very quick and Fast Track voucher give for immigration at both Bangkok and London.

London to Bangkok. Late departing by over an hour - used the excuse of the late inward flight which was only late by 32 minutes. Explanation didn't cover the extra delay and why they schedule a departure with no room to recover any delay. Food OK - but the real disappointment is alcohol and tea and coffee - all are given out in tiny amounts. I was given about 1 inch of wine in a glass. I asked for another drink and was directly to another flight attendant - and my request was lost. Same for tea and coffee- treated like gold. I found this frustrating. In flight entertainment up to the standards of BA. Plane clean lavatories were cleaned mid- flight. Staff smile a lot.

I flew from AMS to BKK return in economy plus. This class is worth the extra money. The seats have enough space in front for my legs. A good choice of recent media entertainment. The food was tasty the crew very nice. During the 'night' they kept bringing water and juices every 20 minutes. The only negative point is that there was a delay when everyone was already on board and that meant that you had to wait extra long to get your meal. Next month I fly again with EVA to BKK.