EVA Air

Flight from London to Bangkok was OK (just) but the flight back was an awful experience. We were in the middle of 4 seats and both middle seats have a metal box on the seat in front just where one leg needs to go so you end up with one leg at an angle all the time and one foot twisted. Not at all comfortable on a long flight. Seats were hard. On the way out they gave us a menu which listed cocktails liqueurs etc but we were not offered anything other than wine and only 1 glass at that. Food was not very good. Flight back to London from Bangkok was terrible. We had the same middle seats so same problem with where to put your feet. The staff were extremely unfriendly - not one smile from any of them until the point at which we all left the plane. When we asked for a gin and tonic we were treated to glares and when we (plus a number of other passengers) asked for a second glass of wine with the meal it was almost thrown at us. Inflight entertainment was not very good - very limited choice of films. I would not travel with EVA Air again.

Flew London LHR-BKK-LHR in premium economy. Outbound flight ok and on time. Return flight which departs early afternoon somewhat spoiled by cabin crew insisting window blinds were closed despite magnificent views of the Himalayas and Russian steppe! Service was average with the tiniest glasses of wine served just once followed by several equally tiny water or juice cups. The food was OK. The return flight was set just too cold. The seat and entertainment system were both excellent. The cabin crew would be saved time and energy if they handed out personal bottles of water or juice and the one third size wine bottles we've had on trains for many years.

Flew between BKK-LHR economy. I've flown with them many times over the last 2 years but this may be my last time due to the below constant problem. Its the same for every flight good modern comfortable plane always on time or close to food is not great. Inflight is average. Space is not too bad better than most. My big complaint is that more often than not EVA flights are very cold! On this return flight to Heathrow on Tuesday many passengers were again shivering and wrapping up in jumpers and jackets! The stewardesses really did nothing about it even when passengers complained! You are going to lose many European customers.

BR67 BKK-LHR Royal Laurel Class seat 2A. Overall an excellent product. To start with a convenient early afternoon departure time from BKK with a decent early evening arrival in LHR. The flight follows the setting sun most of the way so it is a pleasant daytime flight with it just getting dark toward the end. When another passenger asked a crew member for me to close my window blind she informed him that it is a daytime flight and that I can keep my window open if I wished. I appreciated that - I get window seats so that I can look out the window and people are given eyeshades for a reason. Good 1-2-1 seat configuration and calming mood lighting including little stars on the ceiling. Efficient obliging crew. Good food. I never once went into a lavatory that was anything other than spotlessly clean. I used United Mileage Plus points for this ticket. UA could take a page out of EVA's playbook. A great longhaul experience.

NRT-TPE-HKG in Business class. Both these flight were "Hello Kitty" flights. The flight from NRT to TPE had a last minute substitution to a 777 instead of A330 which meant business class was now Royal Laurel as opposed to the standard Premium Laurel. As a result I got to try out the herringbone life flat pods which are an excellent product. TPE-HKG (which is the shorter of the 2 flights) was the regular Premium Laurel. For Business class you can pre-order your meals in advance on the EVA website and both meals were of a high standard. Cabin service also was professional polite as is typical on most Asian airlines in a premium cabin. The Hello Kitty service (and on the 2nd flight the dedicated Hello Kitty plane) is a great marketing idea and makes the flight a little different and more fun. The cabin staff seem to have fun with the concept as well.

I flew in January 2014 to Bangkok from London. It was a faultless flight efficient professional and courteous. Whilst in Thailand I was recalled back to the UK for personal medical reasons. I emailed the Bangkok office together with my medical certificate. Within 24 hours they issued a new ticket for the day I had requested. There was simply a £25 admin fee to pay at the airport. When I arrived at the airport I was checked in through business check in and given a seat with extra leg room at the very front of economy. Their attitude helped enormously to reduce a very stressful situation.

Flew on EVA 777 LHR to BKK on 17/12/13 Elite class was fair horrible seats silly boxes where feet should be Food: definitely take your own or do not eat. Movies poor. Alcohol very limited. Cabin crew excellent. 20/01/14 BKK to LHR Economy poor seats like sitting on rocks. Food again poor. The only reason for flying with them is the price they were half the price of Thai.

Royal Laurel class Jan 25 SFO to TPE and Feb 1 TPE to JFK. Excellent seats arranged in 1-2-1 layout. Outstanding flight attendants. They were accommodating courteous and professional. Lavatories were cleaned after each passenger. Food was adequate. Great wine selection. Will definitely fly them again.

LHR-BKK-LHR. Outward journey was in Economy in Seat 51 D checked in online and pre-booked my seat. Service was good food was nice not much choice regarding movie choice but ok. Unlimited amount of soft drink supplies and snacks if you go to the kitchen during the flight. Return leg was in Elite Class in Seat 23 F service generally the same as in Economy but the foot space was rather awkward due to the electrical box under the seat in front and the cabin was very warm which spoilt the return leg for me. Also you do get given a bottle of water in Elite Class.

My wife and I travelled to BKK on the 6/7 December returning on the 26 Jan 2014. We booked into Elite class. On the way out I was unwell and cabin staff found us a place in business class where I could lie down for most of the trip. They were very helpful and looked after me. They even asked how I was when they passed me in arrivals. They were equally supportive on the return trip though I was well.