EVA Air

I just completed my 10th YVR-SGN round trip on EVA in deluxe economy with the occasional business class upgrade. A very reliable airline - never a delayed flight or a lost bag in all that time. Very comfortable seats good food good entertainment good service and good value for money - no other airline can match it! Highly recommended.

Flew Heathrow - Bangkok return BR068/BR067. Premium economy a lot cheaper than BA or Qantas equivalent and good value against Thai economy class.

Taipei-Tokyo-Taipei. Great experience. Staff polite kind and smiled food tasted ok and "Hello Kitty" everywhere. The check-in was fast and professional. Moreover the selection of movies and entertainment programs was great with the latest movies already available.

We flew Vancouver Canada (YVR) to Taipei Taiwan (TPE). This segment was in business class (Premium Laurel Class) on the 747-400. We had seats 7H and 7K. Boarding was fast and efficient. The seats were in the lower forward section of the 747 and were lie-flat angled seats. The service and food was very good. We pre-ordered our meals on-line. The IFE had a good selection of choices. This was my first experience with the angled seats and it was comfortable but I would opt for the 180 degree lie flat when given the choice. The flight arrived on time and our connection in Taipei was smooth we were greeted by name and shown where to go for our next flight. Our flight to Hong Kong (HKG) was on an MD-90 in seats 2A and 2C - Business Class. Service and meals were very good as well! Our return was slightly different flying from Bangkok Thailand (BKK) to TPE on an Airbus A330. Our seats (24F and 24G) were in economy on this flight and the service and seats were very good. My only complaint was that our seats were changed within 24 hours of our trip moving us away from friends we were seated next to. This also occurred on our next flight in business class but one person offered to switch seats once we were on the plane. Our flight from TPE to Los Angeles (LAX) was on the 777-300 ER in Royal Laurel Class - their newer designed business class seats - lie flat. We were in seats 5D and 5G aisle seats. The boarding process was swift. Once again we pre- ordered our food on-line. The service was excellent throughout the flight. The food was probably the best I have had on a plane! I slept well too! It really felt like this could have been first class. I would fly Eva Air again if I have the opportunity to do so.

LAX-TPE a direct flight on the special Hello Kitty jet. From check-in to landing the service and attention I received was excellent. The check-in staff were very welcoming and when I asked for extra luggage tags and stickers (because they are so cute and definitely something to collect!) she didn't hesitate and gave me a whole stack. The crew were extremely friendly and helpful and made me feel respected and very welcome from the moment I got onboard. They came around with drinks often and they seemed to pay close attention to whether you are asleep or not because it seemed like whenever I got up I was offered drinks snacks and/or food. The toilets were very clean and carried a variety of Hello Kitty amenities and I noticed crew went in to clean up every time someone used it (I was seated close to the washroom). When I asked for some playing cards as a souvenir and one of the crew returned with a smile and several for me to take away. The seat itself is a full lie flat with a large flatscreen TV and lots of movies and tv series to choose from and came with noise-cancelling earphones. What was special was the amenity kit which was a green Rimowa case-and I believe EVA Air is the only one to give these out in Business class. The pillow was very comfortable and had a Hello Kitty motif. The duvet was so light and made from down and under them I had the best sleep I have ever had on board a flight (and I'm a light sleeper!). The only complaint I had was that the seat felt a bit narrow when going inside otherwise when you sit down or lie down there is plenty of space for your personal belongings and to stretch out. I had pre-ordered meals online and was rewarded with wonderful Taiwanese delicacies that smelt and tasted of "home cooking". Because it was a Hello Kitty flight the napkins were specially designed and even fruits and desserts had Hello Kitty motifs. The only down-side was that the portions were a bit small but they did not hesitate to give me more food when I asked for it. The bubbly wine onboard Dom Perignon was recently voted best in Business Class. I normally don't drink on a flight but this is definitely not something to pass up. All in all a wonderful flight experience and I would highly recommend it to business class passengers for flying long haul across the Pacific (or even for other long haul flights).

TPE-NRT onboard BR2189 a special Hello Kitty Airbus333 jet. Though it was a short regional flight (3.5hrs) the Business class service was excellent. The staff were very pleasant and welcoming but most wonderful of the experience was the food on board. Flights originating from TPE carry special food prepared in collaboration with Taiwan's Din Tai Fung restaurant-something you must pre-order online before the flight. The chicken soup and steam dumplings (siaolungbao) were exquisite and memorable even though they were heated on board again. The sparkling wine a sparkling rose served was light and fruity and went well with the food. Though this is not a lie-flat seat but instead a reclining one inside a pod I was surprised how comfortable it was and how long it could stretch (I am pretty tall). So I even managed to take a nice rest on the shortish flight. Highly recommend it and definitely good value for money.

Travelled on Feb 22 BR88 Paris to TPE on Laurel Business herringbone 1-2-1 seating on new B777-300 with onward connection to KUL on rather old A330-200 with 2-2-2 seating. On both legs crews were very friendly and helpful. Toilets were cleaned after each use. We selected from the pre-order menu. Good selection of wines with tasty food. Both flights left on time and arrived early. Return on same routing and same type of aircraft. Again polite crew with good service. Used IFE only for music so cannot judge the quality further. Modern EVA lounge in TPE with good selection of food and drinks. Would fly them again.

We flew to BKK on 4th March in economy. The seat pitch is good the food was probably the worst I've had and myself and my boyfriend have travelled extensively and don't expect much from airline food! The cabin temp was freezing I have never been so cold and noticed many other pax in coats and jackets the staff were ok but no interaction and everything performed in military style. My parents were in premium economy and had a better experience but again not anything to rave about. I would rather pay more to travel as there are a lot better airlines out there.

A330-200 aircraft flights BR227 BR228 and round trip from KUL-TPE on 20th Feb 2014 and TPE-KUL on 22nd Feb 2014. I booked my ticket at their office in KL and pre-selected my seats and meal. I changed my seat online checked in online to avoid long queue in the airport. My food was VGML and it was fine. There were pre-meal snacks and drinks coffee or tea drink as you liked. As for the seats I am not that tall so leg room was good enough for me. Staff helped me put my hand luggage in the overhead compartment. The seats are not meant for sleeping. Staff were very friendly with a good attitude polite and good service.

BR68 LHR-BKK seat 3A Royal Laurel Class. Was first seated in 8K but found the constant opening and closing of the galley curtain annoying so moved. Overall EVA on the 777-300 has an excellent business class product. Good 1-2-1 seating good food obliging cabin crew and good IFE. Bags delivered quickly with priority bags off first. Bathrooms always spotless. Crew respond immediately to the call button. Bravo for EVA. I would definitely not hesitate to fly with them again. I used UA points for this travel and was glad I wasn't on UA with their ridiculous 2-4-2 layout in business class on their 777s and snarling crew - shameful.