EVA Air

I am a regular passenger on EVA Air flying from LHR-BKK-LHR in their Business Class. The recent changes from almost flat to full recline with their seating is a definite improvement. I sleep a little on these but never did on the older style seats. The cabin crew are always polite professional and friendly. The lounges at both LHR and at BKK are comfortable and serve a good selection of food and beverages. The aircraft's are clean and well equipped with amenities.

We have flown EVA Air about 4 times between Bangkok and Europe during the past 7 years. In two out of four trips EVA Air have cost us extra money due to their fault and we have not received compensation. We will not be flying with EVA again except to get back home because we have already paid for the flight. On one trip from Bangkok to Amsterdam they cancelled the return flight and told us we would have to fly from London instead. We had to throw away our connecting flight ticket from Bristol to Amsterdam and buy a train ticket from Bristol to London airport. Then we had to stay overnight in Bangkok when we arrived because we would not be able to get the last ferry to the island we lived on. Extra cost to us. We got a $100 discount voucher on our next EVA Air flight valid for 12 months. We did not have the chance to fly EVA Air in the next 12 months so the voucher expired and we ended up out of pocket by about £120 not to mention the hassle and inconvenience. Then last month our flight to Amsterdam was delayed by 2 hours out of Bangkok so we missed our connection from Amsterdam to Bristol the last flight of the day. That meant having to buy new flight tickets to the UK staying overnight in Amsterdam and petrol costs and time for our daughter to drive 2½ hours from Bristol to London return. Not to mention the hassle frustration and inconvenience to us and our family and the disappointment for our granddaughter who had to wait another day to see us. The thing is EVA Air is actually a great airline. They fly the route and times that suit us at reasonable prices have an excellent premium economy product comfortable flights good food and great entertainment. But they just do not have that human touch. As I said we will not be flying EVA Air again. A 50% error ratio is just too high. We are sure there are other airlines who actually value their customers and treat them with better care than what we have experienced with EVA Air.

Flew SFO-TPE a few weeks ago. What a wonderful experience. Our kids' child meals came out first well decorated and delivered with a smile. They also got an EVA trinket each. The adult meals and choices were great (the "fish floss" was a very nice add-on to the congee). The 1 am flight was sent out on time and with many smiles from the EVA staff. The seats in the 777 were comfortable and spacious (regular economy class). Blankets pillows slippers all there prepared in advance. We'll definitely be back.

I loved EVA's Elite Class. We are US citizens living in Singapore and make the trip back to the USA (either Seattle or LA) often. This 20+ hour one-way haul is torture in economy class and I refuse to do it again on any airline. We are United Premier 1K members and it is becoming almost impossible to find upgrade Business First seats on this route using miles and United demands $600 fee in addition to the miles with no guarantee that I would even get the upgrade. So after finding no upgrade seats available on United I gave EVA's Elite Class a try - best decision ever. The seats are soft wide and have very generous leg room. The seats are recliner style with leg rests and a "cradle" design. I have never been able to sleep for a minute in economy class (any airline) I was able to sleep for 8 of the 11 hours during the Taipei to Seattle section. I arrived in the USA refreshed and without jet lag. The approximate cost for the round trip upgrade to Elite class was $500 US. Well worth it. The EVA route from Singapore to USA is through Taipei Taiwan which is a better more direct route than United and the departure times are better too. EVA service was excellent the flight attendants were very helpful and friendly. In my case I was traveling with my child's prescription medicine which requires constant refrigeration. With one phone call to EVA reservations they arranged to transport my daughters medicine in the chiller. The flight attendants were already aware of my child's needs and were prepared to help us upon boarding. Amazing service! Elite Class is not simply a better economy class I consider it closer to Business Class. Maybe call it Business "lite". Much much better than economy class but not quite as good as Business Class. Either way it is an excellent value and I will do it again!

Manila-Taipei-Seattle. All flights were delayed. We had a 9 hrs lay over in Taipei but they took us for a half a day city tour. Got back to the airport and still had to wait because the flight was delayed again. They didn't even offer us something to drink or a snack. We were all tired and hungry. The crews were not nice and I didn't understand them. Food was not the greatest. We had a connecting flight in Seattle and we just barely made it. We made it to Boise but our luggage didn't. So we had to spend the night in a hotel to pick up our luggage the next day. I will not fly on EVA Air again or recommend them to anyone.

Recently flew Paris CDG to Taipei in Royal Laurel Class. Excellent experience from start to finish. EVA use the new Star Alliance Lounge at CDG which is a vast improvement over previous lounges I have visited at this airport. As I was travelling alone I found the single row herring-bone seating by the windows excellent for privacy and the flat bed was very comfortable and afforded a good sleep (I am 186 cm tall). There is plenty of storage and the service could not be faulted. Food and beverage were also excellent with Dom Perignon champagne flowing. I would not hesitate to fly EVA again particularly because of the highly competitive price.

Seattle Tacoma International Airport to Taipei in Economy. Boarding is a mess the staff were terrible on when to call your zone. Most of the time you're flight will be delayed just because boarding took too long. The seat is fair for economy when you recline the bottom part of the seat it slides forward so you somewhat lay down. However there isn't a footrest. The width and recline is reasonable. I sat in the upper deck and I like that there is a compartment on the side therefore you have more legroom. You also get a very tiny pillow and surprisingly a nice blanket. The inflight meal is what you would expect for economy. You will have two choices. Flight attendants were the worst I have encountered. The inflight entertainment is awful the screen is smaller than an iPad mini and you have very limited choices of movies. Overall I wouldn't fly with EVA again.

London-Bangkok-London. This is our second time with EVA Airway and they are a brilliant airline. The Elite Class cabin is extremely spacious and you feel relaxed at all times and that is what you want for the start of your holiday. The staff were so friendly and efficient throughout the flight bringing drinks and snacks constantly and if you need anything they are quick to respond. There were 6 of us in our party and two were new to EVA Airways and this is why we chose them to make sure that their flight was a comfortable one due to our previous experience. I have read some previous reviews about people having problems with foot space due to the entertainment boxes under the seats being in the way but I think that this is a ridiculous comment as there is plenty of space to stretch your feet. We have travelled extensively and also myself with work and we have been extremely impressed with EVA Airways and would definitely recommend them.

Flew from TPE to PVG. Sat in the economy class on the upper deck. Very good experience. Food was tasty and plentiful. Crew were friendly and hardworking. Only 1 hour 20 mins flight. They still served hot meals with choices. Although the flight was delayed due to air traffic control.

Having been a regular flyer with EVA Laurel class and a critic of its seating sliding down the angled seat I must say the new seating is excellent allowing me to lay completely flat (I am over 6') the inflight entertainment great the menu is now very good and the staff as always very attentive. Business class is a greatly improved package and anyone put off by the old style seating should definitely give EVA another try.