EVA Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 641 reviews
8/10
5 star Skytrax Rating
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9/10

EVA Air customer review

(Honduras)

JFK-TPE-JFK in Elite Class. 15 hour flight going 14 hours returning 29 hours total therefore I was concerned how I would enjoy these long flights. However with EVA there was no need to worry. Both flights were excellent in what seems like a new 777-300ER. Elite class was a good choice separate cabin and toilets wider comfortable seats with a foot rest and enough entertainment choices for 30 hours flying. Food agreeable to all tastes due to the variety and pleasant enough. There must have been about 20+ staff I guess they work in shifts. Press the call button and you'll have two of them at your seat in less than a heart beat. Only problem the English could be better to speak and understand. However overall I'd do this flight with EVA agin given the opportunity.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

EVA Air customer review

(Germany)

We flew Economy from AMS to BKK. The air-conditioning blew very cold air on both flights we had with EVA. We fly very often and know how the temperature should feel like. Although we asked the flight attendants to change the temperature and made them aware of all the other passengers that needed jackets and shawls they didn't really care about our problem. I also think like many others here that EVA tries to lower the costs by putting on a cold airco. So take a hat a winter jacket and thick socks with you if you decide with EVA Air. Another problem is that under many seats there a steal boxes (I think they are the entertainment boxes for the screens) so that you don't have enough space for your seats. Very uncomfortable. We could further not check in online and when we arrives esrly at the check in we were both times told that we couldn't sit together although we had booked months in advance. Very bad service! The crew looks like the Chinese Army with their dark green uniform and their hair cuts and they lack a kind of warmth and interest in their guests. I hope that these problems will also be read by EVA Air so that these things will change. The food was okay but the drinks were served in half full plastic glasses.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

EVA Air customer review

(Hong Kong)

BR35 from YYZ to TPE. Having flown on BR36 I expected BR35 to be just as good and guess what? It was even slightly better! The usual smile and enthusiasm are very welcoming indeed. Lovely duvet and pillow also provided with pyjamas and RIMOWA bag. New style flat bed very comfortable had a good 6 hours of sleep. Food was excellent plenty of drinks and alcohol choices. It was lovely to wake up and be asked if I wanted some Chinese steamed dim sum for snacks a very attentive touch. Toilets are spacious and kept spotlessly clean throughout the flights. The 14 hours went by like a breeze. With competitive ticket prices EVA will be high on my list for long haul flights.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(Indonesia)

TPE to CGK economy class. The check-in process was time-consuming as it was part of the holiday weekend in Taiwan spent over an hour in the chaotic Taoyuan airport as a result of long queues and complicated processes to proceed checking bags. Other than that the seats were the comfiest I've been on with great leg room (though no foot rest) and the flight attendants constantly walking down the aisle were the nicest. Ask them to refill your water and they will comply to your request. Food was incredibly tasty for an airplane meal with the salad being refreshing the bread warm and the beef very tender. Inflight entertainment was decent as quite a wide selection was displayed though not as complete as SIA. Overall a good airline that deserves more publicity due to its excellence.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

EVA Air customer review

(Thailand)

Flew on BR067 LHR-BKK on 7th October. Full Flight. Service very ordinary nothing special. Also inflight catering quite disappointing - quite bland and tasteless.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

EVA Air customer review

(Hong Kong)

HKG to TPE to YYZ HKG to TPE on an A330 great service and food staff are keen and pleasant. Extremely impressed with the lounge in TPE great shower room and wide range of food offered in their new lounge. On route to Toronto on their new 777 Royal Laurel Class their new signature product. Exactly same design as CX very private and full of storage space. When laid flat one could sleep very comfortably. Service is once again excellent even better than from HKG which was already very good. Food was fabulous and plenty in portion. Loved their pyjamas and Rimowa toiletry case probably amongst the smartest and most collectible I had a very enjoyable 13 hours on this flight arrived fresh very pleased to have chosen EVA to fly me to Toronto.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

EVA Air customer review

(United States)

LAX-TPE in Elite class September 2014. Nothing out of the ordinary for me as I have flown this route in the past six years on EVA Air. Consistent service during the last few years. However on my most recent trip I noticed a deterioration of quality of meals served. Seems EVA Air has disappointingly gone back to their cost-saving ways again at the expense of their customers which is not good news. In 2013 I was surprised and happy to find increased attention paid to quality and quantity of meals served in Elite class. Not the case anymore sad to say. Airlines don't think their customers notice it when they cut back in certain areas but they do! On my trip in June 2014 I flew in one of EVA's newer "Hello Kitty" planes from TPE-LAX. Big difference in the arm/leg space even in Elite class with more pitch and better recline not to mention ample leg room. If you are one of the lucky ones to fly in their "Hello Kitty" planes between LAX-TPE you're in luck! EVA is still recommended but their star seems to be waning for me as they cut back in areas that they shouldn't be when it comes to the traveler.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

EVA Air customer review

(United Kingdom)

LHR-BKK. Pre flight customer service was appalling check in was OK we were not able to sit together as a family of 4 so had to sit separately. Plane was OK leg room was good TVs did not work so had to endure a 12 hour flight without working entertainment cabin crew tried to assist but would have meant my 5 year old son sitting on his own! Food was not great but staff were very polite.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

EVA Air customer review

(Thailand)

LHR-BKK For the first time with the "New" business class I was a little disappointed. The whole service seemed rushed no pre dinner drinks or nibbles and straight in to dinner which was disappointing to say the least. Tandoori Prawns with a "blue gel" and raw peppers followed by a pre-ordered steak that was well done and flavorless. I really hope this was the exception that proves the rule as I have been using Royal Laurel for some months BKK-LHR-BKK and this is the first bad experience I have had.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

EVA Air customer review

(United Kingdom)

Trail Finders booked me EVA Air to Bangkok. The aircraft was noisy which made following the inflight entertainment difficult. The choice of films was poor also. The cabin crew were polite. They spoke English with a very strong accent so it might as well have been Chinese. To be fair economy seating was good and the aisle was a good width. The return journey was in elite. It appeared to be a newer plane and the inflight entertainment choice was better as the aircraft was not so noisy I could follow the films. Still a language problem with crew.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no