EVA Air

Flew from JFK to TPE in Royal Laurel class. Their service is extremely nice. The crew went out of their way serving especially elderly people. Seats were very comfortable and relaxing. The amenity kit had everything we needed. Food was good. Flight attendants were simply sweet. They were serving with a nice smile the entire 15 hrs flight which I have never experienced before on any other airline. The lounge in TPE is huge with impeccable service. very attentive friendly staff.

Reading some of the past reviews we sometimes wonder what people want for their money. We selected EVA Air Premier Economy because they came out cheapest for our return LHR-BKK-LHR flight last month. And for what we paid both legs were excellent! Easy and quick check-ins at both airports punctual timings clean and newish aircraft smart and extremely efficient cabin crew (We don't care if they smile or not what we want to know is if we have to evacuate the airplane will the cabin crew be up to the task - that's their prime job!!). Yes the food is aimed at their predominant Asian customer base and why shouldn't it but we thought it OK - there was certainly enough of it and plenty of drink runs by cabin crew too. Well done EVA Air for giving us such value-for-money we will be happy to fly with you next time!

I'm still at Bangkok airport waiting for my connecting flight having just stepped off my economy Heathrow - Bangkok flight. Given some of the reviews on here I have to be honest - I was a little worried about the experience in advance. Honestly there was no need - the seats and leg room were great as was the food which was tasty and plentiful the crew couldn't have been nicer the toilets impeccable! It wasn't cold and the pillow and blanket were if good quality. This is a great airline more cost effective than Thai air or BA. I have no idea what all these people have to moan about! I would definitely use this airline again.

Flew to Taiwan during Sept 2014 this is absolutely the best flight I have been on. The staff were extremely polite and looked after you. The large 180 degree chair is really easy to sleep on and the inflight entertainment although I didn't really use it much had quite a lot of features.

LHR-BKK November 2014 Economy. We last flew EVA in 1994 and the experience was a bit grim. I knew things had improved so was very keen to give them a try. Booked just 6 hours prior to departure on the Eva Air website - price £585 return (slightly cheaper than Thai who I also have flown with recently for comparison). A pleasant surprise and all in all a good flight. Positives - food quality superb I had a braised beef with noodles and vegetables. It was served with a warm roll two small side starters. Dessert was a stodgy cheese cake but filling. I declined coffee and tea. Frequency of soft drinks excellent and help yourself tray of water orange and apple juice was available at the back including mini Coronation Chicken Rolls Taiwanese snacks and biscuits. Toilets were clean and the staff did numerous cleans throughout. Staff were polite attentive and efficient. B777-300 very clean and only a few years old. Seats - great plenty of space to move. Negatives - film and music selection on the IFE very poor. A pleasant experience will definitely fly them again. They fly from LHR new terminal 2 and that is superb.

TPE - YYZ Business Class - you are escorted to seats by flight attendant. Business class is in 2 sections on 777. Very nice roomy pods seats fairly comfortable. Nice duvet pillows and pyjamas. Good entertainment system. Food adequate not great. Good selection of wine. Very comfortable flight lie flat seat ok for sleeping. One of the better business class cabins. EVA needs to improve the food.

YYZ-TPE-YYZ on B777-300. Smooth check-in and orderly boarding using priority and zone-based boarding. Both flights departed on time and landed ahead of schedule The reverse herringbone style lie-flat seats were very comfortable and offered ample storage. Plush duvet large pillow amenity kit and pyjamas made the long journey even more comfortable I selected my main course in advance via their website and the food was nicely presented and tasty. The wine selection was limited although the overall beverage offering had plenty to choose from including freshly brewed cappuccino. The IFE had a good selection of current movies and audio programs. There was a wide array of snacks to choose to from throughout the flight and the very attentive and personable FA's ensured passengers were well cared for. The cabin temperature was maintained at a very comfortable level and the bathrooms were kept spotless throughout the journey. The starry ceiling when the lights were dimmed was a nice touch. Overall a terrific experience and a great product.

Flight was business class from Bangkok to Taipei. Very comfortable seats - the cabin layout is great for individual privacy. The food was good excellent choice of wines which included my favourite French white wine. Clean and modern aircraft.

Traveled from LHR to TPE in Royal Laurel class (B777). Right from the get-go the service was excellent from check-in to touch down. They provided me with lounge passes at Heathrow T2 for the Maple Club and EVA Air's lounge in Bangkok (short stopover). The food was good with a fair amount of selection and the wine choices were limited but fine. Movies selection was a little limited in part because they need to cater to their own country as well. The seat was a lie flat and I had plenty of room to stretch out; layout is 1-2-1. Overall the service was better than United and even compared to United's Global First I would say the class I traveled in was better. For one thing seats weren't crammed in. Although I got the ticket on reward points I would say EVA Air is very cost competitive. I'd be happy to fly this airline again.

KUL-TPE. Have taken EVA Air a few times and it delivers good service so far. Crew are polite - not the most friendly but I have flown most Asian airlines and not single airline has 100% friendly crew. Important is that they are helpful and prompt. Legroom is good for Econ Class - beware some IFE boxes under the front seat so it may interfere some legroom. Overall cabin cleanliness is 8/10. Food is inclined towards Asian choices which happen to be my favourite. Definitely look forward to fly EVA next Jan from Singapore to New York.