EVA Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 641 reviews
8/10
5 star Skytrax Rating
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10/10

EVA Air customer review

(United Kingdom)

Excellent flight to Bangkok on 16 Jan from Heathrow. Service was superb. The flight back on 25 Jan from Bangkok to Heathrow but connected from Phuket was very good too. Extremely impressed as booked through a Travel company for our Thailand holiday. If you can afford it go premium or laurel class. A great long haul flight for our holiday.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

EVA Air customer review

(Japan)

Kansai to Brisbane via TPE / Star Alliance Gold. I noticed most of the reviews here were for business class but we flew in Economy. Aircraft: clean and new. Crew: Always rushing and not very friendly but professional. However they disapper after meal service. Inflight meal: Very average - nothing compared to SQ TG NH and JL. Inflight Entertainment: Limited selections - old system.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

EVA Air customer review

(Japan)

Brisbane to Kansai Via Taipei. We were all ready to leave from Brisbane but due to an engine issue we were kept waiting onboard for 1.5 hours with insufficient explanation from the crew or captain about the situation. After this drama we left BNE. The crew were professional but not friendly at all. I felt they walked through the cabin in a big rush and bumped many passengers on their way. The meals were average but of good size. The "Star Lounge" at TPE was nice but was really crowded and there were limited showers so we couldn't get in. From Taipei to Kansai breakfast was served which was edible but again the crew were in a huge rush to get everything done. Far off from SQ TG JL and NH but better than the US carriers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United Kingdom)

Bangkok - Heathrow. The return leg of my trip and just as on the outbound flight check in and boarding were fast and efficient. Cabin crew were excellent with a good level of English and were attentive without being intrusive. Toilets were spotless throughout the flight and well supplied with various lotions. The new amenity kit is of excellent quality. Departure was 10 minutes late and although the time was made up during the flight traffic at Heathrow (as always) very busy which resulted in a 25 minute late arrival. Baggage handling at the new Terminal 2 at Heathrow is a big improvement over T3 as is immigration.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

EVA Air customer review

(Australia)

Flew Brisbane to London 31st Dec. I would consider EVA the best airline I have flown with. The quality of every aspect of the flights was first class. Royal Laurel class was exceptional whilst the only thing to spoil the experience in Premium Laurel was the lie flat seat. An exceptionally good airline which I would not hesitate to recommend.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United Kingdom)

London / Bankok in Royal Laurel Class. Flight delayed by 30 minutes due to ATC in London. From check in to boarding everything went smoothly the Air Canada lounge in T2 Heathrow was comfortable although fairly limited on choice of snacks there also need to be better signage for the lounge as it is tucked away through a small passageway and T2 staff working in the area did not know where it was. Onboard everything was as always immaculate excellent cabin crew who were friendly spoke good English and were attentive without being intrusive. I rarely sleep for more than two hours on a flight but after the meal that was served within an hour of takeoff I slept for seven hours. The lie flat bed excellent posture pillow and duvet made for a very good flight. I ordered my meals online as there is a wider selection and could not fault the quality or quantity. Baggage handing at Bangkok was quick and efficient and I was out of the airport within 30 minutes of landing. EVA has worked hard to produce an excellent product and value for money.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

EVA Air customer review

(Hong Kong)

Taken HKG-TPE-HKG o/b 29 Nov i/b 1 Dec respectively for a leisure trip with my girlfriend. For the o/b flight it was a bit inconvenient due to configuration of MD-90. Seats and legroom were not wide enough. Moreover the headlamp on my girlfriend's seat was out of order so it was on the entire journey for 1.5 hours from HKG-TPE. Convenience is much better on the i/b flight as it was an A321. Flight meals on both journeys were excellent. I was mostly impressed by the perfect landing for i/b flight as it was raining heavily at Hong Kong on that day. The only demerit was no individual in-flight entertainment on both flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United Kingdom)

LHR-BKK-LHR this was our first time with EVA as normally we fly Thai. I cannot emphasize how good this airline were. From start to finish they provided excellent service. The onboard service was efficient courteous and the food quality and amounts will have me returning to this airline on my next trip to BKK. The seats were comfortable (and unlike Thai) fully flat beds with quality duvet and pillows. Whilst the inflight movies were not extensive in choice there were certainly enough to keep me entertained.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United Kingdom)

Flew return Heathrow to Bangkok both flights took off within 5 mins of appointed time and arrived just a little early flew premium economy seats were very comfortable with plenty of leg room service was excellent both ways especially on the day time flight plenty of drinks offered during all of the flight food was good certainly not the worse I have ever had on a flight. Inflight entertainment was excellent good selection of films watched 4 films on return leg. Airline was recommended by our travel agent glad he did as it was smooth and hassle free would certainly recommend.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United States)

Flew from JFK to TPE in Royal Laurel class. Their service is extremely nice. The crew went out of their way serving especially elderly people. Seats were very comfortable and relaxing. The amenity kit had everything we needed. Food was good. Flight attendants were simply sweet. They were serving with a nice smile the entire 15 hrs flight which I have never experienced before on any other airline. The lounge in TPE is huge with impeccable service. very attentive friendly staff.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes