EVA Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 641 reviews
8/10
5 star Skytrax Rating
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9/10

EVA Air customer review

(United Kingdom)

Just had our third EVA flight to Bangkok this time with our adult children and their partners. Flew Elite class out and economy back. As always we were impressed with the service. Seats in Elite are very comfortable and worth the small price increase especially for an overnight flight. We range in height from 5' 9" to 6' 3" and we all managed to sleep for over half the journey. Food was satisfactory - the vegetarian option is often just vegetables which is boring but they are cooked well and varied. Service is very good - drinks and snacks available throughout the flight either brought round at regular intervals by the cabin crew or on a 'help yourself' basis in the galley. Economy seats obviously offer less legroom and are slightly narrower but are perfectly adequate for a daytime flight. We will be returning to Thailand in the next 18 months and will once again travel Elite and Economy with EVA.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

EVA Air customer review

(Canada)

Flew from Taipei to Vancouver in Business Class. Service by flight attendants was excellent. Drinks were offered prior to take-off and during the course of the flight. This is a night time flight which leaves around mid-night. Big drawback on the 747 is the seating which merely reclines rather than folding flat. Difficult to sleep unless medication taken. English spoken by the crew was acceptable and FAs friendly. Dinner meal much better than the Western breakfast.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

EVA Air customer review

(Thailand)

Recent RT Flight Bangkok-London - Business Class. Overall a great choice especially compared to the other two non-stop options. The BKK-LHR flight was almost flawless. Comfortable seats on time good food and service. My only complaints were focused on the cabin service on the return leg. Staff seemed rushed and disjointed throughout the flight for no apparent reason. Meal courses were served prior to the earlier course being consumed. No cocktail orders were ever offered; had to ask for my dessert choice 3 times; forgot to give me pyjamas no fast-track passes were available. (All unlike the outbound leg). All minor issues but the cumulative errors made for a somewhat unpleasant experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United Kingdom)

LHR to BKK return on Boeing 777Royal Laurel Business class. I normally fly with Thai but EVA offered a very competitive price so this was the first time I have flown with Eva Air and I was not disappointed in the least. Their 1x2x1 seating arrangement in my opinion rates amongst the best. Fully flat bed and generous space make for a very comfortable flight. I had window seats on both flights and you are virtually in a 'world of your own'. The food is good and well presented and you can choose from about eight options online prior to your flight. A good selection of drinks plus champagne is served regularly. I found the cabin crew very polite attentive and professional throughout the flights and they ensured the toilets were kept to an immaculate condition at all times. The entertainment offered was good and varied to suit most tastes with a generous sized screen. There is ample charging points for phones Ipads etc and good privacy reading lighting. Check in and boarding at both airports was quick and effortless and lounges at London and Bangkok were to a good standard. Overall I was very impressed with EVA's product and have already booked to fly with them again in a few months time.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

EVA Air customer review

(United States)

Traveled round-trip from LAX to Jakarta via Elite Class. My level of satisfaction is a nine on a scale of ten no serious issues very professional service and comfortable flight. I will certainly fly with EVA Air the next time my wife and I fly to Indonesia.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United States)

I just finished flying SEA-TPE on EVA Air economy class. Excellent in-flight service better than any domestic US carrier. The flight attendants served meals very quickly and efficiently. The temperature was a bit cold. There was a good choice of first run Hollywood movies in the entertainment system. Overall a great flight and airline. Great value for the money as well.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United States)

Royal Laurel class on a 777-300ER LAX-TPE and back. Amazing amount of space 1-2-1 layout means everyone has direct aisle access. Best sleep on a flight. Aircraft had the Boeing Sky interior which simulates a starry night sky and sunrise a nice touch. Service was good. Food was good. Some folks criticize the food but I only eat one of the meals anyway since I prefer to sleep and the meal was fine. United's BusinessFirst was 2-4-2 on the same airplane and cost $2000 USD more. Cathay has a similar but better business class product but their cost was $3500 more. Eva's Royal Laurel is the best bang for the buck across the Pacific.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United Kingdom)

Flew Bangkok to Heathrow 26 January 2015. Impressed by quality of cabin staff excellent and efficient service and the modern 777-300R aircraft. Food better than any other airline I have travelled with. Seats give valuable extra space over economy. However I am tall and the folding-out leg supports were not usable as my legs were too far forward to rest on them; a pity! Clarity of announcements in English could be improved. My best economy/premium economy experience to date.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United Kingdom)

BR 67 BR 68. 12th and 25th Jan 2015. Have had two flights in last two weeks Bangkok and back to London in Royal Laurel Class. Excellent food service and comfort. Great value compared with other carriers. Hhighly recommended.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

EVA Air customer review

(United Kingdom)

I've flown EVA regularly over the last 2 years - premium economy for this last flight. Only relatively good value nowadays as other carriers are getting closer. Space on Elite class. 30% more money gets slightly wider seat and decent leg room. The downside is the seat pitch isn't that great in my opinion. Just a couple of degrees more would make a huge difference to sleep quality. Food and Drink. This was the real weak point of EVA until recently. Things are a little better. Inflight entertainment. Film selection is ok but not so good is the music. It doesn't change enough and really isn't that good for western tastes. Journey. Keeping the temperature above freezing this time was a relief! And being a night flight to BKK is great and getting back to LHR in the evening is also good. My biggest gripe? The passengers who open the window blinds (when its light outside) and ruin everyone's sleep. When the cabin goes dark the blinds should all stay firmly down. I complained to the stewardesses but they didn't do anything very annoying!
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes