EVA Air

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 641 reviews
8/10
5 star Skytrax Rating
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4/10

EVA Air customer review

(Singapore)

BR10 May 3rd 2015. Traveled in their premium economy and was pleased so had greater expectations for their business class. Totally disappointed. It's the Taipei-Vancouver-Taipei section where they are still flying 747's. The seats in sleep mode were awful. Service was efficient and very business like but the food was awful! Also limited selection post main meal basically crackers. The bathroom was small. What was efficient was the luggage disembarkation. Very fast. Also very annoying was the announcements in three languages. They are frequent in English Mandarin and Taiwanese. Surely on international flights Taiwanese could be omitted to make announcements shorter especially when trying to sleep.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

EVA Air customer review

(United Kingdom)

LHR-BKK-LHR. I have flown EVA to Bangkok in economy class over the last 6 years. The inflight service is getting worse every year food quality is terrible the crew are polite but act like robots. The inflight movie choices are poor I end up staring at the flight map. The positive things are the generous comfortable leg room within the cabin which is far better than other schedule flights departure times from both Heathrow / Bangkok and reasonable ticket fare in comparison to other Airlines operating direct flights to Bangkok.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United Kingdom)

Flew Royal Laurel Class from Heathrow to Taipei. Brilliant. Flat bed better than BA and as good as Virgin Upper. Lots of space and comfort. Great choice of movies and big screen and the food was top notch. Cabin crew were extremely friendly and attentive throughout. Cant really fault it. Look forward to flying with EVA again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

EVA Air customer review

(Thailand)

BKK-LHR-BKK in April 2015. Food on first sector BKK-LHR far better than return leg. Inflight entertainment poor compared to other airlines and very limited choice so on return flight not much to watch. On one of the seats for my family the sound for the inflight entertainment did not work for the sector LHR-BKK - luckily the flight was not full so could jump to another seat. In-flight announcements hopeless - one can hardly understand the English. LHR-BKK flight delayed by over 1.5 hours leaving T2. Flight crew very nice and helpful and friendly and are focused on their job for both sectors.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

EVA Air customer review

(Malaysia)

HKG-TPE BR 858 A330-200 Hello Kitty Jet and TPE-HKG BR 857 777-300ER. Originally BR 857 is operated by Hello Kitty Jet same as BR858 but due to regular maintenance they switch it to 77W but Hello Kitty service still provided. Both seats are very comfortable very nice staff. The food served was just moderate no much design of Hello Kitty on their food served but the beverages served were better. Hello Kitty welcome video only shown on the flight to Taipei. The IFE of 332 has lower display quality the flight tracker stop working just 10 more minutes before landing IFE in 77W is better and operating properly. Selection of IFE can satisfy me in this 90 minutes flight. I would consider to travel with EVA Air next time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

EVA Air customer review

(United States)

Left on March 20th from SF to Taipei flight 7 then Taipei to Bangkok on flight 75. Returned on flight 256 on March 29th from Bali to Taipei. Then flight 28 to SF. Great airline. Great service comfortable seat. Free inflight entertainment. We ordered vegetarian meals and those were good. Much better airline than all the American airlines. Great value price wise. Would use this airline again. Went from SF to Taiwan to Bangkok.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

EVA Air customer review

(United Kingdom)

LHR to BKK and return on BR68/67. Economy. Not impressed with the service food palatable - just. Asked for a beer 40 mins into return flight to be told "No beer" no smiles either. Cabin crew efficient and toilets kept spotless. Lack of refreshment in between meals needs addressing. Also what's with all the window blinds having to be kept closed on daylight flight. First and last time will pay a little more next time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

EVA Air customer review

(United States)

March 1 2015 BR 07 SFO-Taipei. Excellent staff service plenty of food and drinks. All of the services made me feel comfortable at home and seemed to make the long distance trip short. Will be sure to recommend EVA Air.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

EVA Air customer review

(United Kingdom)

Flew Business Class London-Brisbane on 2/2/15 returning on 18/3/15. This was our first experience with EVA and overall our experiences were positive. Staff were excellent and service was good. Food quality was variable. For example dim sum excellent but a beef rib meal was inedible. One small downside was the service of drinks. Despite an extensive drinks menu we were only offered a pre-meal drink on one occasion. The main benefit of EVA was the value for money. It compares well against our experience of other airlines but with the advantage of being cheaper.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

EVA Air customer review

(Vietnam)

LAX-TPE-SGN (11 Mar 2015). Flying with EVA Air is always very pleasing. Check-in was like a flash at LAX. I came to the counter showed my passport and credit card and received my boarding passes within a minute! In-flight services were good however I was skipped getting served first round drinks during meal service. Woke up after a good sleep of over 6 hours and was invited to get some drinks and snacks. Flight attendants were kind and friendly. Connection at TPE was easy. Drinks were served during meals before collecting the trays on TPE-SGN and the last two hours were left without any drinks. I would suggest the drink services spread through the flight(s) or at least one more round of drink service should be in place half or one hour after meal service. Overall I am happy with EVA Air and will fly with them whenever possible/available.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes